Brianne V. is a Customer Experience, Support & Product Operations | Passionate About Organization Building, Accessibility, & Inclusion at Wake County. She possess expertise in blogging, social media, leadership, facebook, marketing and 21 more skills. Colleagues describe her as "Brianne and I worked together when we kicked off a pretty critical project to revamp the overall Data and Analytics strategy at Spreedly. Our initial focus was on enabling our overall organization to be more data savvy and she served as the voice for all our internal stakeholders. She was very critical to the success of what we achieved by constantly unblocking issues we were facing. Whether it was working with various vendors or getting contracts signed Brianne played a very vital role in lining up our internal stakeholders so that we could keep executing on the project. Fast forward to 2021 and Brianne's leadership has been key to laying out the various processes for things like vendor management, project management, customer success, etc that will be critical to Spreedly's growth. Personally, I had a great time collaborating with her on all the projects we did. Her drive for business results and her humble nature makes her an extremely valuable asset for any company.", "Over a year ago, Brianne I began meeting as peers. She led Customer Success and I led Customer Support at different companies. As we discussed challenges our teams faced, and ways to tackle different managerial issues, I was impressed with her leadership and people management skills. She helped me navigate building relationships across teams, specifically working cross-functionally when both teams had strong opinions. She became a sounding board when I encountered difficult performance issues. One of Brianne's strengths is being able to cut to the root of an issue, and then brainstorm ways to solve the challenge, always with the focus on getting the best outcome for the people she led and the company. I am better manager thanks to our interactions and her mentorship.", and "Brianne is the leader that I aspire to become. I briefly reported to Brianne when she hired me at Spreedly. At the time, I thought that I was a solid leader. Then I watched Brianne in action. I observed the way that she cared about the people who worked for her. I observed that Brianne went out of her way to make new employees feel both welcomed and appreciated. More than that, I experienced first-hand what it meant to see my manager advance my career and put me forward for a different position, even though it cost her a role in return. Over the last 2 years of working alongside Brianne, her dedication to the company's mission, and her zeal to improve processes and manage her team through periods of high change, continued to inspire and encourage me. Brianne has a way of cutting through the soup of details to the heart of what matters in every situation– whether that be in implementing a new software tool, responding to a difficult customer situation, or mentoring new employees overwhelmed by the nuances of payments! Finally, I love how customer-focused Brianne is. In meetings, she radiates with the question, "What's best for the customer?" She pushes her team to ask the same question, and sets the right tone for the company in the way that Spreedly responds to customer requests, complaints, or questions. I recommend Brianne for any leadership and management roles, especially in Customer Success and/or Customer-facing roles. You WANT Brianne to be talking to your customers!"