Oversaw a portfolio of seven properties including two new lease-ups, a lease-up struggling to reach stabilization, three stabilized properties in strong markets rushing to recover from covid rents, and one property starting a multi-million-dollar renovation. These properties were a mix of mid-rise and garden style located outside of Seattle in markets like Lynnwood, Redmond, Kent, Tacoma, and South Hill. Acted as point of contact for several clients to implement their business strategies consisting of individual families, financial institutions, and home builders breaking into multi-family development. Led all properties to outperform budgets in revenue and expenses. • Built upon existing KPI’s for leasing / closing. Created weekly reports to monitor and improve leasing engagement and timeliness. Trained fellow Regionals and Directors on new reports and strategies for improvement. • Developed training for senior property managers seeking advancement. Participated in mentoring program of “area managers” consisting of weekly assignments and discussion groups. • Audited utility billing methods and recoveries including RUBS, common areas, and waste management contracts which resulted in immediate and long-term revenue growth. • Established positive working environments at each property resulting in associates wanting to stay with Thrive, improved customer service scores, and higher retention rates.

Administered operations and led cross-functional teams to drive growth and profitability. Developed and implemented strategic plans, managed budgets / resources, and drove sales / marketing efforts. Provided guidance on vendor management and coached associates on delivering expected outcomes. Directed daily operations of 6M square foot high and mid-rise commercial real estate portfolio, including high-tech offices and 60 retailers across downtown Seattle. Developed and oversaw campus P&L with $100M in service contracts and $15M in capital projects.• Enhanced operational efficiency by reviewing SOPs, eliminating waste, and working with mangers to make improvements. Lead development of new SOPs in areas lacking clarity to streamline new and existing policies.• Significantly improved tenant satisfaction and increased overall portfolio value by coaching 7 direct reports and a 40+ member administration team.• Fostered effective communication and long-term relationships by serving as liaison across facility, management, and engineering businesses, leading to significant reduction in calls / meetings and more time to complete projects. • Conducted weekly tenant calls, ensuring needs were met and monthly sales reports analysis completed to compare year over year (YoY), which helped owners realize potential. • On-boarded and trained new real estate managers to deliver effective presentations to executives, expediting approvals and project timelines. • Led owner directed initiatives to bolster tenant sales, oversaw marketing and advertising functions to drive traffic, and ensured tenant success while reducing turnover.

As a Regional Property Manager, I was responsible for:Developed forecasting, budgeting, capital planning, marketing, and leasing strategies to achieve organizational objectives. Managed new development and lease-up activities across Seattle Metro area. Assisted in designing, piloting, and ensuring successful implementation of new hybrid administrative role. Led internal stakeholder meetings for revenue and occupancy as well as client operational updates. Directed management of tenant improvement (TI) and capital projects ranging from $50K to $5M.• Hired, trained, and mentored multiple on-site teams through successful lease-ups exceeding budgeted occupancy and revenue goals.• Led daily operations of portfolio worth $1B in asset value, consisting of class A+ luxury high-rise and mid-rise towers in downtown Seattle, comprising over 2.25K stabilized rental units and 800 units in development.• Executed thorough market analyses, financial evaluations, and data-driven reporting to inform strategic decision making and deliver measurable results, driving quick ad hoc changes to maximize revenue.• Ensured high-quality preventative care and maintained strong relations with commercial tenants to ensure asset longevity, resulting in higher satisfaction scores and reduced work orders from tenants.• Maintained cross-functional collaboration across development and construction teams, while leading pursuits for 7 major mixed-use assets from Opex / Proforma stages through stabilization and disposition.• Achieved $18.7M in revenue and $11.6M in NOI by negotiating preventative care contracts to better suit each asset and developing individual property P&L statements for portfolio of assets. • Ensured smooth financial operations by successfully completing monthly financial and operating reports, including annual budgets and CAM reconciliations.• Created development program for “District Managers”, setting expectations for PM’s transitioning to Regional Managers.

While acting as Sr. Property Manager, I have finalized multiple tasks related to:Led branding and marketing operations for multiple Holland’s Flagship properties by maintaining cross-functional collaboration across developers, designers, and construction teams. Hired and trained staff for lease-up process, conducted unit inspections, and developed pricing strategies to maximize revenue. Prepared budgets for lease-up and stabilized assets aligned with company goals and financial projections. Assisted in transitioning properties for sale by coordinating with brokers, providing financial, and operational data to potential buyers.• Achieved highest price per square foot (PPSF) in Seattle in 2014 by successfully capturing rental agreements far exceeding current Seattle rates; Premiere was awarded building of the year from Urban Land Institute (ULI) and National Association of Industrial and Office Parks (NAIOP). • Finalist for Property Manager of the Year award from WMFHA for delivering exceptional services.

Directly in charge of internet ads and relations with magazine reps, sales manager for a 465-unit garden style property in CA, proven closing ratio of over 35%, above average company evaluation and “secret shop” score.Assisted Property managers for 13 garden style properties (sales & marketing) in WA, including a multi-million-dollar rehab project in Redmond, called Trails of Redmond. Opened a class A garden style property in San Clemente (CA), trained and managed 5 employees, able to work multiple properties from multiple locations, directly responsible for pricing and ads for each.