https://wqu.thedataincubator.com/certificate/5734200741199872

Managing Rwanda, South Sudan, Zambia, Swaziland and Uganda

HP certified professionalAPS- HP Blade system (2009)Awarded on 23rd July 2010HP Proliant ML/DL/SL servers (2010)HP Partner Fundamentals (2010)HP laserjet Solutions(2006)HP commercial Desktops, workstations and Notebooks

HP Certified ProfessionalASP- HP service SalesAwarded on 16th July 2010

• installing and configuring computer hardware operating systems and applications;• monitoring and maintaining computer systems and networks;• talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;• troubleshooting system and network problems and diagnosing and solving hardware or software faults;• replacing parts as required;• providing support, including procedural documentation and relevant reports;• following diagrams and written instructions to repair a fault or set up a system;• supporting the roll-out of new applications;• setting up new users' accounts and profiles and dealing with password issues;• responding within agreed time limits to call-outs;• working continuously on a task until completion (or referral to third parties, if appropriate);• prioritizing and managing many open cases at one time;• rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;• testing and evaluating new technology;• Conducting electrical safety checks on computer equipment.

position held Main activities Responsible for maintaining information-processing equipment, performing senior and operator and systems administrator duties on assigned computer systems, responsibilities assisting less experienced employees in the installation and maintenance of information-processing equipment, and writing, analyzing, editing, testing and modifying computer Solutions.

position held Main activities Responsible for configuring information-processing equipment, performing senior and operator and systems administrator duties on assigned computer systems, responsibilities assisting less experienced employees in the installation and maintenance of information-processing equipment, and writing, analyzing, editing, testing and modifying computer Solutions.

ASC - HP Enterprise Storage Solutions [2010].

training

Technical support

position held Main activities Provided customer and network administration and various services such as and password protection tools, electronic mail accounts, security programs and responsibilities troubleshooting guides. Identified computer-user problems and coordinated to resolve them. Installed, configured, and monitored local and wide-area networks, hardware, and software. Compiled, entered and processed all relevant information.

position held Main activities Provided customer and network administration various services such as password and protection tools, electronic mail accounts, security programs and troubleshooting responsibilities guides. Identified computer-user problems and coordinated to resolve them. Installed, configured, and monitored local and wide-area networks, hardware, and software. Compiled, entered and processed all relevant information. Name and Ministry of Energy and Mineral Development, address of Address: P.O. Bo x 7270.