Brian O'Grady Email & Phone Number

Charlotte, North Carolina, United States

Various Office Locations / Remote

 Provided leadership and direction to team of 7, managing inventory, logistics and order fulfillment support for the company’s internal management and retail wireless equipment programs. Decreased internal equipment spending annually for smartphone purchases by 73% from ~$60M to ~$16M by utilizing pre-owned equipment. Established and implemented process for departmental return of unused wireless equipment, allowing for monetization of equipment re-use efforts, improving return rates from 10% in 2017 to 80% in 2019. Conducted monthly audits of equipment orders ensuring accuracy and compliance, reported costs to Verizon Finance teams for posting on financial ledgers and budget overview.  Combined all Verizon Wireless entities (50,000 employees) to 1 in-house ordering application, resulting in standardized process and policy for internal equipment purchases. Reduced manual order entry by team analysts by 90% with IT system enhancement automating order fulfillment of approved orders. Implemented connected devices ordering path for employee retail support program, which provided retail employees the opportunity to obtain connected devices (i.e. Apple Watches) for self-learning and showcasing to customers for increased sales.

Wilmington, North Carolina

 Coached 10 – 12 direct reports (in office) within 100-person department, providing guidance on Verizon internal Employee Accounts policy, meeting statistical measurement targets, and positioning for career advancement (resulted in 7 promotions).  Interacted with Verizon Area and Headquarters (HQ) internal contacts for clarifying and improving policies for Employee Accounts, which enhanced comprehension for employees submitting requests. Responded to employee escalation inquiries (also on behalf of the Associate Director) balancing resolutions with regard to the employee inquiry and Verizon Core Values. Delivered constructive feedback to departmental trainers for updates and additions to New Hire training curriculum, ensuring successful completion by new hires to department. Upheld positive morale of direct reports through “Kudos” peer recognition communications and team statistical contests.

North Charleston, South Carolina

 Established and created standardized new hire material for National Credit Operations New Hire Program. Conducted Train - the -Trainer sessions successfully certifying 16 Area Trainers on material for comprehension and delivery of program for new hire classes. Collaborated with a core team consisting of internal Verizon contacts from Area Credit Departments and HQ Finance, for design and release of national training curriculum for Activations and Channel Support. Created and implemented quick reference guides and leader-administered sessions for Customer Financial Services and Customer Service to enhance skill development for front-line employees.  Conducted “Voice of the Customer” surveys with newly trained Verizon Wireless employees to stay in touch with current employee job performance trends.

Bachelor Of Arts (B.A.), Communications/Broadcasting

Activities and Societies: Theta Chi Fraternity (Beta Omega Chapter, Sports Chairman), WQSU Radio, Orientation Team, Intramurals

Education record

Activities and Societies: Varsity Football (3 years), Baseball (3 years), Freshman Welcoming Committee, Highlander news reporter