Brian Ogutu is a customer-centric Customer Service and Collections Specialist with over 2 years of experience in customer support, primarily focusing on debt collection within the finance sector. ๐น My excellent understanding of strategic communication combined with progressive experience in customer support has been instrumental in my current role at Keysian Auctioneers: โข I handle diverse tasks, ๐ณ๐ฟ๐ผ๐บ r๐ฒ๐๐ผ๐น๐๐ถ๐ป๐ด ๐ฐ๐๐๐๐ผ๐บ๐ฒ๐ฟ ๐ฐ๐ผ๐บ๐ฝ๐น๐ฎ๐ถ๐ป๐๐, ๐บ๐ฎ๐ป๐ฎ๐ด๐ถ๐ป๐ด ๐ฐ๐น๐ถ๐ฒ๐ป๐ ๐ฒ๐๐ฐ๐ฎ๐น๐ฎ๐๐ถ๐ผ๐ป๐ ๐๐ผ ๐ฝ๐ฟ๐ผ๐บ๐ผ๐๐ถ๐ป๐ด ๐ณ๐ถ๐ป๐ฎ๐ป๐ฐ๐ถ๐ฎ๐น ๐ฝ๐ฟ๐ผ๐ฑ๐๐ฐ๐๐ to drive client satisfaction and desired business outcomes. Expertise: Customer Service, Contact Centre, Customer Support, Call Centre Experience, Account Management, Escalation Management, Product and Service Information, and Customer Relationship Management (CRM) tools๐ผ ๐๐ผ๐ฟ๐ฒ ๐ฆ๐๐ฟ๐ฒ๐ป๐ด๐๐ต๐โข Handling high-volume of calls and customer interactions across multiple communication channels (phone, email and chat)โข Efficiently ๐ฟ๐ฒ๐๐ผ๐น๐๐ถ๐ป๐ด ๐ฐ๐๐๐๐ผ๐บ๐ฒ๐ฟ ๐ฐ๐ผ๐บ๐ฝ๐น๐ฎ๐ถ๐ป๐๐ ๐ฎ๐ป๐ฑ ๐บ๐ฎ๐ป๐ฎ๐ด๐ถ๐ป๐ด ๐ฒ๐๐ฐ๐ฎ๐น๐ฎ๐๐ถ๐ผ๐ป๐ to ensure client satisfactionโข Proficient in ๐๐ฅ๐ ๐๐๐๐๐ฒ๐บ๐, accurately tracking and recording ๐ฐ๐น๐ถ๐ฒ๐ป๐ ๐ถ๐ป๐๐ฒ๐ฟ๐ฎ๐ฐ๐๐ถ๐ผ๐ป๐โข Skilled in ๐๐ฒ๐น๐น๐ถ๐ป๐ด ๐ฎ๐ป๐ฑ ๐บ๐ฎ๐ฟ๐ธ๐ฒ๐๐ถ๐ป๐ด ๐ณ๐ถ๐ป๐ฎ๐ป๐ฐ๐ถ๐ฎ๐น ๐ฝ๐ฟ๐ผ๐ฑ๐๐ฐ๐๐, contributing to increased product uptakeโข Strong team collaboration to drive operational efficiency๐ ๐๐ฒ๐ ๐๐ฐ๐ต๐ถ๐ฒ๐๐ฒ๐บ๐ฒ๐ป๐๐โข Improved ๐ฎ๐๐ฒ๐ฟ๐ฎ๐ด๐ฒ ๐๐ฒ๐ฟ๐๐ถ๐ฐ๐ฒ ๐๐ถ๐บ๐ฒ ๐ฏ๐ ๐ฏ๐ฌ% ๐ถ๐ป ๐ฏ ๐บ๐ผ๐ป๐๐ต๐ by implementing a streamlined feedback process, enhancing overall client support and loan repayment.โข Achieve ๐ฎ ๐ฒ๐ฌ% ๐๐๐ฐ๐ฐ๐ฒ๐๐ ๐ฟ๐ฎ๐๐ฒ ๐ถ๐ป ๐ฝ๐ฟ๐ผ๐บ๐ผ๐๐ถ๐ป๐ด ๐ฐ๐ฟ๐ฒ๐ฑ๐ถ๐ ๐ฝ๐ฟ๐ผ๐ฑ๐๐ฐ๐๐ ๐ฎ๐ป๐ฑ ๐๐ฎ๐ถ๐๐ฒ๐ฟ ๐ฐ๐ฎ๐บ๐ฝ๐ฎ๐ถ๐ด๐ป๐, resulting in more efficient debt management and increased loan repayment.โข Consistently ๐บ๐ฎ๐ถ๐ป๐๐ฎ๐ถ๐ป ๐ต๐ฌ%+ ๐พ๐๐ฎ๐น๐ถ๐๐ ๐๐ฐ๐ผ๐ฟ๐ฒ๐ ๐ถ๐ป ๐ฐ๐ฎ๐น๐น ๐ต๐ฎ๐ป๐ฑ๐น๐ถ๐ป๐ด, ๐๐ต๐ถ๐น๐ฒ ๐บ๐ฎ๐ป๐ฎ๐ด๐ถ๐ป๐ด ๐ฎ๐ป ๐ฎ๐๐ฒ๐ฟ๐ฎ๐ด๐ฒ ๐ผ๐ณ ๐ญ,๐ฎ๐ฌ๐ฌ+ ๐ฐ๐ฎ๐น๐น๐ ๐๐ฒ๐ฒ๐ธ๐น๐, ๐ฒ๐ป๐๐๐ฟ๐ถ๐ป๐ด ๐๐ถ๐บ๐ฒ๐น๐ ๐ฎ๐ป๐ฑ ๐ฎ๐ฐ๐ฐ๐๐ฟ๐ฎ๐๐ฒ ๐ฟ๐ฒ๐๐ผ๐น๐๐๐ถ๐ผ๐ป ๐ผ๐ณ ๐ฐ๐น๐ถ๐ฒ๐ป๐ ๐ถ๐ป๐พ๐๐ถ๐ฟ๐ถ๐ฒ๐.โข Boosted ๐ฐ๐๐๐๐ผ๐บ๐ฒ๐ฟ ๐ฟ๐ฒ๐๐ฒ๐ป๐๐ถ๐ผ๐ป ๐ฏ๐ ๐ฐ๐ฌ% ๐ฎ๐ป๐ฑ ๐๐ฎ๐๐ถ๐๐ณ๐ฎ๐ฐ๐๐ถ๐ผ๐ป ๐ฏ๐ ๐ฏ๐ฌ% ๐๐ต๐ฟ๐ผ๐๐ด๐ต ๐ฒ๐ณ๐ณ๐ฒ๐ฐ๐๐ถ๐๐ฒ ๐ฐ๐น๐ถ๐ฒ๐ป๐ ๐ฟ๐ฒ๐น๐ฎ๐๐ถ๐ผ๐ป๐๐ต๐ถ๐ฝ ๐บ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐ ๐ฎ๐ป๐ฑ ๐ฝ๐ฟ๐ผ๐ฎ๐ฐ๐๐ถ๐๐ฒ ๐ณ๐ผ๐น๐น๐ผ๐-๐๐ฝ ๐๐๐ฟ๐ฎ๐๐ฒ๐ด๐ถ๐ฒ๐.๐น In a nutshell, my goal is to deliver exceptional customer service benefitting both clients and the organization.
