Brian Oleaga Email & Phone Number

Boise, Id, Us

Boise, Idaho, United States

Audited 500+ assets and user accounts for appropriate access while working with the Information Management team to uncover more than 20+ network and internal vulnerabilities. Thereafter presenting significant stakeholders with integral company operational analysis identifying areas for improvement or enhancement. Researched and composed more than 20+ knowledge articles on a wide array of troubleshooting issues and events including software, hardware, and operational procedures… Show more Audited 500+ assets and user accounts for appropriate access while working with the Information Management team to uncover more than 20+ network and internal vulnerabilities. Thereafter presenting significant stakeholders with integral company operational analysis identifying areas for improvement or enhancement. Researched and composed more than 20+ knowledge articles on a wide array of troubleshooting issues and events including software, hardware, and operational procedures, ensuring fluid operability throughout company operations. Reviewed and cataloged details on 500+ entries of internal tools, Saas, and physical/virtual machines into the service management tracking system. Assisted in the development and implementation of numerous security measures for company-wide practices designed to protect systems and information infrastructure. Thereafter, providing technical support and training material to users in a more practical format. Show less

Boise, Idaho, United States

Answered a daily influx of more than 50+ calls, live chats, and emails on account issues, hardware/software troubleshooting, and University policies while recording all interactions into the ticketing system and escalating specialized issues to higher-level support teams as needed.Monitored and managed a sum of 10,000 computers and accounts through proprietary Boise state web systems, while regularly updating knowledge base articles and coordinating field servicing of technical… Show more Answered a daily influx of more than 50+ calls, live chats, and emails on account issues, hardware/software troubleshooting, and University policies while recording all interactions into the ticketing system and escalating specialized issues to higher-level support teams as needed.Monitored and managed a sum of 10,000 computers and accounts through proprietary Boise state web systems, while regularly updating knowledge base articles and coordinating field servicing of technical equipment, new equipment installs, and on-site emergencies. Trained employees, students, and staff on the effective use of the university's IT resources by recommending the use of applications. Ultimately preserving personnel resources by minimizing call-back instances. Collected data on service desk weekly trends, and thereafter presented such data to supervising authority which produced notable improvements in the Help Desk department. Show less

Boise, Idaho, United States

Installed, maintained, and configured software for the US Navy’s information technology network daily for 30+ computers. Integrating multiple programs using tools such as Microsoft Endpoint Configuration Manager while evaluating and resolving customers’ technical issues as needed to maintain mission fluidity. Oversaw the optimization and troubleshooting of Local Base Area Networks, DNS, and DHCP services ensuring satisfactory connectivity between multiple Navy Operational Centers… Show more Installed, maintained, and configured software for the US Navy’s information technology network daily for 30+ computers. Integrating multiple programs using tools such as Microsoft Endpoint Configuration Manager while evaluating and resolving customers’ technical issues as needed to maintain mission fluidity. Oversaw the optimization and troubleshooting of Local Base Area Networks, DNS, and DHCP services ensuring satisfactory connectivity between multiple Navy Operational Centers. Assisted in the deployment of Gateway Protocols, VPNs, and proxy policies into more than 10,000 active computers. Show less

Fort Campbell, Tennessee, United States

Performed inventory of helicopter equipment worth a value of over $30M for 9 months in Afghanistan without misplacement. Secured equipment worth millions of dollars while flying inside a helicopter, and ensuring the safety of over 500 personnel. Analyzed project needs including project plans and delivery schedules, established project management strategies, and recommended the appropriate level of planning, scheduling, and control.

Cissp Course, Information Technology

Doctor Of Law - Jd

Personal Hiatus

Bachelor’S Degree, Political Science And Government

Activities and Societies: Pi Sigma Alpha, the National Political Science Honor Society

Associate'S Degree, Legal Assistant/Paralegal

Activities and Societies: Paralegal Club