Brian Oleen Email & Phone Number

Exeter, England, United Kingdom

Exeter

Responsibilities: Delivering Rezcomm software modules to airports around the work to increase their revenue from parking operations, lounge and fast track services. Additional modules include Marketing, Business Intelligence.Project Clients include LAX, PIT, RSW, PANYNJ

Street, England, United Kingdom

Responsibilities:Implemented a cutting-edge health & safety tool, ensuring coverage for all retail and distribution centre employees. Successfully executed the project within a 200K budget, prioritising employee well-being.Executed a transformative upgrade of the Merchandise Planning Tool, elevating operational capabilities within a 100K budget, resulting in transition and enhanced merchandise planning processes.Championed a culture of continuous improvement by analysing project workflows, identifying inefficiencies, and deploying strategic developments to boost project delivery and resource utilisation.Cultivated and maintained lasting relationships with key stakeholders, including clients, vendors, and internal teams, to align project goals with organisational objectives and ensure ongoing satisfaction.Accomplishments:Pioneered and directed the impactful discovery phase for a revolutionary Global point-of-sale upgrade across 500 stores, overseeing a $20M budget, streamlining the operational framework, and setting a new standard.Engineered Maersk Shipping Tracker's integration, revolutionised container tracking with real-time capabilities, and managed the project to optimise tracking efficiency within a 100K budget.

London, United Kingdom

Responsibilities:Conceptualised and created European consumer experience content through a collaborative effort with the Global Consumer Experience Movement organisation and FoE for smooth application across National Sales Companies.Rendered hands-on assistance to NSC Champions in managing Ford Academy/CEM roll-out, fostering a supportive environment for skill education and knowledge transfer.Uncovered and mitigated potential project risks, defined robust contingency plans, and proposed risk mitigation strategies, minimising disruptions and boosting the project's resilience.Accomplishments:Pilot-tested and devised the launch plans for local Consumer Experience activities, ensuring an approach to improving effectiveness as the primary interface and resource for National Sales Companies.Elevated Consumer Experience effectiveness by serving as the critical interface and resource for National Sales Companies, strategising to maximise customer engagement and satisfaction.Established a direct and efficient liaison with MSXi (coach agencies) and National Sales Companies, ensuring effortless communication and collaboration for effective project execution.

Central Head Office, Brentwood, Uk

Responsibilities:Produced and enforced learning curricula for the Ford Learning Centre, aligning content with industry best practices and pioneering trends.Drove the incorporation of state-of-the-art technologies and advanced e-learning platforms into the Ford Learning Centre, elevating the digital learning experience for participants.Forged robust relationships with internal and external stakeholders, cooperating closely with subject matter experts, vendors, and critical partners to enrich the learning ecosystem.Conducted comprehensive assessments of learning needs within the organisation, pinpointing gaps and opportunities for skill development and tailoring educational programs accordingly.Accomplishments:Regulated sophisticated performance metrics and analytics systems to assess the efficacy of learning programs, leveraging data-driven insights for continuous optimisation and superior educational outcomes.Facilitated seamless group effort across diverse teams, including instructional designers, trainers, and technology specialists, ensuring a unified and integrated approach to developing learning programs.

Petersfield, Uk

Responsibilities:Championed end-to-end project management for the global implementation of Neural Technologies software products and services, guaranteeing continuous execution throughout the entire lifecycle.Oversaw in-depth contract reviews, budget assessments, and resourcing strategies, establishing a foundation for successful project outcomes.Navigated complex challenges with agility, ensuring adherence to project timelines and milestones while upholding the highest quality standards in software product implementation.Championed acceptance testing protocols, ensuring the delivery of high-quality software products that met and exceeded customer expectations.Accomplishments:Directed the project activities spectrum, including requirements capture, solution design, configuration development, delivery, installation, acceptance testing, training, and commissioning of software products at customer sites.Innovated tailored solutions by integrating a deep understanding of customer needs, resulting in the seamless alignment of software products with client requirements.Enabled thorough training programs for end-users, confirming a constant transition and optimal utilisation of the software products, contributing to heightened customer satisfaction.

United Kingdom

Responsibilities:Operationalised the execution of the CIS service strategy with coordinating personnel and material resources. Demonstrated adaptability by meeting customer CIS requirements within rigorous service level agreements (SLAs) and navigating tight timelines and resource constraints.Upheld adherence to centralised CIS policies through ongoing review of local functions, processes, and procedures. Formed and guided technical team 25 to connect and maintain static and positioned ultra-high-frequency tactical satellite (TACSAT) systems, authorising safe communication for NATO ships through a unified platform.Served as a pivotal point of contact for all centralised NATO programs, overseeing end-to-end project management of ICT initiatives within NATO's Maritime Command HQ.Accomplishments:Delivered essential support in communications and information systems (CIS) to more than 400 allied service members, focusing on supervising a range of strategic NATO command and control systems valued at over $3.6M.Directed risk analysis and mitigation as a technical advisor for the HQ business continuity planning group, organising the formation of CIS service continuity plans to bolster operational resilience.Achieved a three-month, $500K project, deploying four new HQ video teleconferencing (VTC) suites, boosting face-to-face operational planning and distance learning, and markedly cutting travel expenses.Oversaw a six-month $600K audio-visual upgrade project, managing local technicians, clients, vendors, and contractors through settling a 20-screen operations centre video wall and connecting 40 IP TV screens.Handled 5 CIS team members in the $25K de- and re-installation of complex NATO CIS systems on 18 maritime platforms across seven NATO host nations. Deployed Windows servers with Exchange services, SharePoint, MS Lync, MCCIS, ICC, VOIP, laptops, phones, TACSAT radio, and mobile phones valued at $80K.

Afghanistan

Responsibilities:Orchestrated managing a crucial network spanning three bases, three joint nodes, eight command posts, and 20 satellite systems during Operation Enduring Freedom in Afghanistan.Headed top-performance 60+ communication team members across 7,300 mi2, ensuring the delivery of vital SATCOM and server services for combat operations.Operated the induction of redundancy systems in a 25-node tactical network, enhancing reliability in challenging terrain with zero losses.Administered the movement of $50M in communication equipment across Afghanistan's Paktika Province, utilising convoys and helicopters.Directly managed assets valued at over $1M, encompassing joint network nodes, radios, and combat vehicles like the Buffalo and MRAP.Accomplishments:Achieved 98% communications success via strategic maintenance coordination for platforms valued at over $4M.Minimised outages by ensuring replacement parts delivery within 48 hours.Safeguarded cryptographic systems, ensuring secure communication for over 5,000 soldiers in Paktika Province.

Northwood, United Kingdom

Responsibilities:Governed operational oversight of NCIA Squadron Northwood's service level management program, positioning a team of 16 across the UK and Norway, delivering unmatched support to over 400 allied service members.Crafted Service Level Agreement (SLA) between NCI Agency and supported headquarters, delineating acceptable communication services and equipment downtime while devising approaches to surpass performance targets.Accomplishments:Pioneered data-driven decision-making for future resource allocation by conducting IT incident trend analysis, employing standards, executing compliance audits, and measuring the quality of service delivery.Introduced Squadron's first-ever customer satisfaction survey program, utilising valuable feedback to refine procedures, strengthen service delivery quality, and elevate overall customer satisfaction.

Waldorf, Maryland

Responsible for providing the necessary Future Soldiers to support the USAREC mission. Establishes and maintains contact with possible applicants for processing and enlistment, administratively prepares enlistment applications screening applicants for qualification. Conducts promotional activities and responsible for maintaining a positive relationship with community. Top new recruiter in Landover Company FY 2005 with 24 enlistments.

Tampa/St. Petersburg, Florida Area

Key member of a selectively manned joint airborne communications unit. Provides complete communications for four Joint Task Force or Joint special Operations Task Force Headquarters. Direct reporting unit to JFCOM which deploys worldwide per Joint Staff in support of Combatant Commanders for contingencies ranging from major theater wars to humanitarian relief missions. Installs, maintains and operates tactical networking equipment in excess of $8 million. Responsible for the welfare and training of 13 joint service members.Operation Enduring Freedom, Operation Iraqi Freedom

Killeen/Temple, Texas Area

Responsible for the operation and management of the battalion's information systems, trains and assists users and supervises activities, executes and monitors automated systems. Manages the battalion web page. Accountable for 140 computer systems valued in excess of $250,000 and supervises three Soldiers.

Sarajevo, Bosnia

Assigned to the seven person COMSFOR communications team, responsible for world-wide command and control communications to the commanding general in his role as Commander, Stabilization Force (COMSFOR) in Sarajevo,, Bosnia-Herzegovina by providing fixed station and mobile communications support. Maintains continuous communications services including secure and non-secure data and voice, utilizing landline, single channel TACSAT, INMARSAT, cellular, HF and VHF radio networks.

Vilseck, Germany And Colorado Springs, Co

The M1 armor crewman is responsible for operating armored equipment such as the M1A2 Abrams to destroy enemy positions.

Bachelor Of Science (Bsc), Organizational Security And Management

The Bachelor of Science in Organizational Security and Management degree is designed to address an increasing national and international.

Technical Certificate Of Credit, Cisco Ccna Specialist

High School Diploma, General Studies