Brian Ongati Email & Phone Number

Virginia Beach, VA, US

Virginia Beach, Virginia, United States

• Manage patient registration and insurance verification, ensuring accurate records for smooth patient intake processes.
• Trained and supported new hires as a preceptor within 4 months of hire, enhancing team efficiency and accuracy.
• Streamlined patient billing processes by ensuring accurate data entry at time of service.
• Facilitated seamless patient admissions by coordinating with clinical staff and utilizing Epic systems to verify insurance details, reducing admission delays by 25%.
• Part of the implementation team analyzing the new scheduling feature within Epic systems, which improved appointment accuracy, reduced patient wait times by 30%, and enhanced overall patient satisfaction scores.
• Ensure compliance with HIPAA regulations in all aspects of patient data handling and interactions.

Miami, Florida, United States

• Used data to design customer engagement strategies, boosting event participation and maximizing revenue.
• Improved guest account management by resolving complex issues, enhancing customer satisfaction and loyalty through data interpretation
• Collected, manipulated, and analyzed data to issue comps based on company guidelines, resulting in a 70% increase in customer satisfaction.
• Streamlined operations by integrating APAMA with COMP X (a company-specific Microsoft Excel template), reducing table player update time by 75%.
• Cultivated and maintained relationships with a portfolio of 50+ VIP players, providing personalized service to enhance their experience and loyalty. This resulted in tripling their cruising frequency on my assigned.

Nairobi County, Kenya

• Increased user engagement and web traffic through data-driven content strategies and analytics.
• Optimized digital campaigns and implemented SEO strategies, leading to significant growth in online visibility.
• Designed and launched an award-winning website, streamlining the customer journey and improving satisfaction.
• Created and optimized content for blogs, social media, and email campaigns, improving audience engagement by 30%.

Grand Anse Mahé, Seychelles

• Managed multiple table games with a focus on precision, compliance, and customer engagement.
• Developed decision-making and attention to detail skills in fast-paced gaming environments.
• Provided exceptional service while adhering to strict casino regulations.
• Facilitated high-stakes games efficiently, ensuring an error-free environment and leading to a 20% increase in customer satisfaction ratings.
• Executed seamless game transitions across various table games, which enhanced operational efficiency by 25% and maintained compliance with gaming protocols.
• Collaborated with supervisors and security staff to monitor the floor, ensuring safety and compliance with gaming regulations.

Nairobi

Nairobi

Nairobi

Certificate In Data Analytics, Data Analysis

This 16-week vigorous course in Data Analytics offered by Old Dominion University prepares candidates for data analysis careers. The.

Certificate, Business Analytics, Complete

A program from Virginia Wesleyan University Global Campus that helped me gain a comprehensive understanding of Business Analytics. This.

Bachelor Of Arts - Ba, English Language And Literature, General

Activities and Societies: Rugby team - Blakblad Rfc- Developed strong analytical, communication, and research skills through coursework.

Kcse

Activities and Societies: Rugby Team