- Champion founder needs and funnel business requirements into a viable health care based startup- Devise multi-phase strategy of product development and supporting technology approach - Developed a Minimum Viable Product which solves a problem and immediately delivers value to both founder and customer all on a minimal cost platform - Devise product strategy for continuation of platform development in order to meet base requirements while minimizing distraction and preventing excessive product complexity- Establish development plan including roadmap, workflow process, technology stack, and development resources- Setup and manage all web-based applications and services including website and Google Apps- Assist non-technical founders in navigating the growth of a hybrid SaaS-based model including both platform subscriptions plus add-on services

- Oversee Engineering, Product, and Client Services to ensure continued alignment on delivery of company vision while improving operational efficiencies- Ensure continued alignment of both Product, Services, and Sales strategies- Initiated a reorganization of key cross-functional departments and responsibilities including Pre-Sales, Account Management, and Client Success- Drive on-going market-fit evaluation and execution of refactoring existing product lines to be more cost effective in a hybrid platform/services based SaaS model- Manage critical customer escalations by applying viable solutions and service plans

- Streamlined implementations and support teams across multiple products within a SaaS based platform environment- Leading SalesForce facelift effort from a simple CRM tool to a fully-inclusive inter-departmental organizational tool- Driving a complete analysis and rework of entire product price book and rate cards in order to identify current cost, more easily determine margin for quicker sales conversions, and identify new business opportunities at scale- Project manage top-tier customer implementation projects requiring development roadmap and custom integrations- Established new product onboarding workflows and processes, product marketing materials, and product sales trainings- Acting Technical Project Manager to unify Operations and Development teams to better work towards common product and roadmap goals as well as to facilitate complex release structures and communication plans- Identify new channels for targeted sales based on product optimization and scalable operational enhancements- Drastically improved Customer Support teams by restructuring key responsibilities to align with most current platform procedures and functionality- Implemented highly successful customer feedback system within existing customer support platform (Zendesk)- Developed product strategies for key customers within the bounds of our product and platform offerings that both further the product and offer upsell opportunities- Oversee cross functional teams across entire organization to ensure Sales, Account Management, Implementations, Engineering, Finance, and Customer Service are all operating within full operational parameters while identifying potential complexities and roadblocks

- Technical Project Manager and Scrum Master for company-wide development effort across multiple project silos and various product integrations. Responsible for delivery of all product releases across company including management of schedule, dependencies, quality and costs.- Enforced Scrum and Kanban principles as Scrum Master across all product development teams while driving major product efforts on the ground level day-to-day and managing overall project goals and requirements - Increased engineering output by driving adoption of Kanban development and Just-In-Time development methodologies- Streamlined company-wide procedure of reporting, triage, and prioritization of product defects eliminating the ever-loathed developer "bug fixing" rotation - Drastically improved relationship between engineering and operations through process design and serving as internal stakeholder advocate- Increased engineering efficiency by designing JIRA workflows across multiple development teams based on organic process evolution and most current needs- Leveraged JIRA to provide simplistic presentations of complex project integrations for stakeholders at all levels of technical comprehension - Delivered various high-value feature enhancements such as full localization of entire product base across 8 languages and complete analytics platform transition against severely compressed timelines

- Implemented full testing suite and test case management procedures where none existed prior- Leveraged third party testing resources to shorten regression cycles. By expanding testing team horizontally: on-demand test coverage increased, time to release decreased by threefold all while considerably lowering cost- Optimized Software Quality Assurance to fully support a 3:1 Development-to-QA team ratio