Brian Ozuna Email & Phone Number

Naples, Fl, Us

Naples, Florida

Recruitment and Onboarding• Manages the full recruitment process, including sourcing candidates, screening resumes and conducting interviews and extending job offers• Ensures a seamless new hire experience by maintaining regular communication, providing detailed pre-hire instructions/information and ensuring a smooth transition into every new team member’s first dayEmployee Relations• Serves as a trusted advisor to management and employees, providing guidance and support on HR-related matters, conflict resolution, and employee relations issues• Provides superb internal customer service and support for employees, remaining approachable but objective and instilling confidence in employeesBenefits Administration• Serve as the main point of contact for employees regarding benefits-related questions and issuesHR Policy and Compliance• Assists with the management of leave of absences, FMLA, short-term disability, and long-term disability, ADA, and worker’s compensation• Works alongside other members of management / HR team to develop, implement, and enforce HR policies and procedures to ensure compliance with relevant laws and regulationsHRIS Management• Generates and analyzes comprehensive HR reports, including turnover rates, headcount, and employee demographics, to support strategic decision-making• Maintains accurate and up-to-date employee records in the HRIS systemOwnership of the Concierge Team• Manages a 10-person concierge services team, creating and overseeing schedules to ensure full coverage during business hours, while facilitating escalations to maintain exceptional service quality

Process Optimization• Identified inefficiencies, implemented improvements to standardize procedures, and enhanced performance using data-driven insightsProject Management• Oversaw and managed strategic projects from inception to completion, ensuring cross-departmental alignment and timely issue resolutionChange Management• Led organizational change initiatives, developing strategies to ensure successful adoption and fostering a culture of continuous improvementCommunication and Liaison• Acted as a key contact between the executive team and stakeholders, ensuring clear communication of company strategies and goals

Boca Raton, Fl

• Promoted to Associate Chief of Staff• Responsibilities of Previous RoleManaged Executive Schedules• Efficiently coordinated and maintained complex calendars, ensuring optimal time management for the Chief Executive Officer and the Chief People OfficerMeeting Coordination• Organized and prepared materials for executive meetings, including agendas, minutes, and follow-up action itemsCommunication Liaison• Acted as the primary point of contact between the CEO and internal/external stakeholders, facilitating effective communicationExpense Reporting• Prepared and processed expense reports, ensuring accuracy and adherence to company policies

Boca Raton, Fl

• Promoted to Executive AssistantProject Support• Assisted in special projects and initiatives, providing administrative support and ensuring timely completionEvent Planning• Coordinated executive events, including board meetings, conferences, and company-wide eventsProblem Solving• Addressed and resolved administrative issues, demonstrating strong problem-solving and decision-making abilitiesPayroll and HRIS Management• Managed and processed bi-monthly payroll for 100+ employees, ensuring accuracy and compliance with federal, state, and local regulations• Maintains accurate and up-to-date employee records in the HRIS system

Boca Raton, Fl

• Promoted to Company Administrator• Created and implemented new processes to improve efficiency and customer satisfaction while reducing costs• Developed training manuals and troubleshooting procedures to help both support personnel and end users interact properly with hardware and software• Analyzed call logs and live chats to spot common trends and underlying problems• Provided support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation

Davie, Fl

• Organized and processed all new employee papers such as I-9, W-4, and 8850 forms• Conducted orientation sessions for new employees• Managed employment, employee relations, workforce planning, and performance of employees• Developed internal communication materials pertaining to compensation and employee benefits• Conducted in-house training to employees

Hollywood, Fl

Bachelor Of Business Administration - Bba

Associate Of Arts - Aa