Brian Papinchak Email & Phone Number

North America

Melbourne, Florida, United States

• Manage service desk team and evaluate performance• Ensure customer service is timely and accurate on a daily basis• Contribute to improving customer support by handling escalations• Define and create processes and procedures• Yearly Budget management• Lead Windows 10 upgrade project

• Project Lead • Cloud Administrator for AWS• Administrator of Red Hat/Centos Linux environment• Microsoft Server Administration• SharePoint Administration• Windows Group Policy• Configure Active Directory, DHCP, DNS, Print, and File servers

Melbourne, Florida, United States

• Manage service desk team and evaluate performance• Ensure customer service is timely and accurate on a daily basis• Contribute to improving customer support by handling escalations• Define and create processes and procedures• Yearly Budget management

Pittsburgh, Pennsylvania, United States

• Responsible for the efficient operation of IT infrastructure• Working environment, Windows and Vmware infrastructure, network, and backup environments.• Day to Day IT support for all end users• Maintain IT budget• In charge of on-site customer satisfaction and on-site quality of service

Pittsburgh, Pennsylvania, United States

• Backup Exec 2012/HP LTO Tape Backups• Configure and maintain VMware server farm• Microsoft Exchange Administration• Windows 7 Deployment/Laptop Imaging• Configure Active Directory, DHCP, DNS, Print, and File servers• Microsoft Server administration• SharePoint Administration

Greater Pittsburgh Area

• Lead a team of 36 direct reports on daily functions and oversee all activities• Implement Tier 1 Network Operations team from the ground up. • Scheduling, hiring, documentation, and implementation.• Traveled abroad to Belgium to obtain more parts of the Fedex network and implement to our structure.• Monitor all aspects of Network, Systems, facilities infrastructure and provide outbound communications• Monitoring Tools: NetCure, Solarwinds, HP Openview, and NetIQ• Maintain Cisco routers, switches, access points, • MPLS, Frame Relay, DSL, ISDN.• Handle inbound calls, help tickets, and emails to resolve customer problems.• Meet service level agreements with FedEx• Metrics reporting, Weekly Status Reports• Oncall 24/7 for Escalations

Greater Pittsburgh Area

• Promoted to Team Lead- 05/07• Active Directory Administration: Users/Computers, OU's, Terminal Service,• Monitor/Maintain File, Email, Print, Blackberry servers• Provide second level support to resolve technical customer problems via phone, email, and help tickets• Microsoft Windows Server 2000, 2003, 2008, 2008R2• WSUS Configuration• Citrix Presentation Server; Access management Console; Citrix Receiver• Thin Client GRID environment Support for all of FedEx• Monitor all aspects of Network/Systems infrastructure and provide outbound communications to proper groups.• Symantec NetBackup/File Restore• Microsoft Outlook: PST files, Enterprise Vault, Mail Rules, Meeting Place• Microsoft Exchange 2007/2010: Distribution lists, Email Alias, Security Groups

Greater Pittsburgh Area

• Promoted to Team Lead- 05/07• Active Directory Administration: Users/Computers, OU's, Terminal Service,• Monitor/Maintain File, Email, Print, Blackberry servers• Provide second level support to resolve technical customer problems via phone, email, and help tickets• Microsoft Windows Server 2000, 2003, 2008, 2008R2• WSUS Configuration• Citrix Presentation Server; Access management Console; Citrix Receiver• Thin Client GRID environment Support for all of FedEx• Monitor all aspects of Network/Systems infrastructure and provide outbound communications to proper groups.• Symantec NetBackup/File Restore• Microsoft Outlook: PST files, Enterprise Vault, Mail Rules, Meeting Place• Microsoft Exchange 2007/2010: Distribution lists, Email Alias, Security Groups

Associates, Computer Network Systems

Education record