Brian Parada Email & Phone Number

Dumfries, VA, US

Washington, District Of Columbia, US

• Established, implemented, and served as the main point of contact (POC) for a fully functional asset management program for a federal government organization
• Maintained an inventory of all hardware, software, licenses, and maintenance/support
• Evaluated existing asset management systems (Sunflower), implementation and management of new/improved systems for efficiency and effectiveness (ServiceNow)
• Inspected IT assets to verify product (Manufacturer, Model, Serial Number, MAC address), quantity, and physical location
• Worked with all teams supporting the Client's Office of Information Technology (OIT) to correct and enhance the existing information and inventory
• Monitored, tracked, coordinated, and updated asset, inventory in Sunflower and Service Now

Washington, District Of Columbia, US

• Recording, assigning, and tracking all support calls to the IT help desk
• Identifying, isolating, tracking, documenting, and resolving end user requests and problems regarding desktop hardware and software.
• Quickly responding and resolving service problems by phone to the maximum extent possible and at the client workstation when required.
• Providing on-site repairs for desktop computer, printers, monitors, and other peripheral equipment.
• Coordinating and supporting the installation, service, technical consulting, and repair of desktop computers, printers, workstations, and other computing resources
• Developing and maintaining user help guides, as required. Develop and conduct user training of supported hardware and software.

Secaucus, NJ, US

• Responsible for the installation, training and service of various Quest Diagnostics connectivity solutions.
• Imaged HP desktops with Quest image to deploy to client sites.
• Workstation Builds were done for client’s onsite. (Computer, Monitor, Printer, Label Printer, Credit Card Swipe, Barcode Scanner etc.)
• Inventoried all equipment being used and organized it to be shipped out for re pair or reused.
• Managed the ticket queue and handled the top priority clients before getting to my other tickets.

US

• Provided technical assistance and support for incoming tickets and issues related to computer systems, software, and hardware.
• Monitored/maintained the Remote Management and online backups for 550 users in 15 different locations remotely on MAXfocus.
• Created and assigned help desk tickets based on incoming email and phone requests
• Asked questions to determine nature of the user’s problem.
• Migrated Users files and emails from Windows XP to Windows 7.
• Installed, modified, and repaired computer hardware and software.

Washington, D.C., US

• Worked with Lead Service Desk Engineer in the ITS on the migration of clients staff to the new Windows 7 based Citrix XenApp client.
• Ensured all user files, documents and data have been transferred from their local workstation c:\ drive to a network drive prior to the migration.
• Guaranteed all user connections to network and peripheral devices are restored.
• Backed up PST files to the Server after migration.
• Added Users to Specific groups in Active Directory.
• Managed a 2 man team on the Migration of 200+ Users.

 Assembled and disassembled workstations from previous location to the next. Mapped and confirmed printers were successfully added to user’s laptop at their new location. (Mac, and Windows platform)  Tested functionality of the user’s workstation to ensure customer satisfaction.

Medford, Massachusetts, US

• Analyze IT soft/hardware problems and recommend possible solutions to meet customer requirements.
• Answer technical questions regarding software products and their requirements.
• Investigate issues reported by customers and dealers in a timely manner.
• Perform diagnostics and troubleshooting of system issues and documented help desk tickets/resolutions.
• Responsible for configuring Cisco IP phones
• Provide support for over 400 clients throughout the organizations Headquarter by phone or in person as needed.

Mclean, VA, US

• Providing level 1and 2 support for Microsoft Office applications and hardware on both PC Mac platforms for 700+ Hilton employees.
• Imaged machines with speciation for Hilton users using Symantec Ghost.
• Deployed peripherals for employees and assisted new hires.
• Executed Data transfers and Implemented Hardware refreshes from laptops, desktops, and hard drives
• Installed/connected Cisco Phones and traced phones back to Servers for functionality.
• Prepared teleconference, telepresence, and conference calls for Executive meetings.

Boston, Massachusetts, US

Mastered coursework in desktop support, IT helpdesk, computer networking, business writing, professional skills, personal finance, and customer service. While earning a six-month corporate or government internship and college credit following six months of rigorous technical and professional training

Hyattsville, Maryland, US

Greeted staff and clients who entered the facility in a polite and professional manner to guarantee customer satisfactionEnsured the security of our clinic by directing visitors to the appropriate section within our clinic and having them sign in and out as they arrived and departedMonitored and answered multi-line telephone system, while transferring.

Atlanta, Georgia, US

Attended to every customer in a timely and respectable manner to address all their specific needsPerformed customer service tasks, including handling returns, repairs, and customer complaints to ensure the best customer serviceMaintained my department by keeping 8 aisles clean, organized, and presentable at all times to protect all customers within our.

Greeted and seated everyone in a polite professional manner to guarantee customer approvalCreated a comfortable environment for guests while addressing all needs

Filer/Night CrewUsed programs such as Alchemy Check and NX View to view and edit clients account information

Information Technology

Associate'S Degree, In