Brian Parker Email & Phone Number

South Queensferry, Scotland, United Kingdom

South Queensferry, Scotland, United Kingdom

Edinburgh, Scotland, United Kingdom

Scotland, United Kingdom

 Operational responsibility for the P&L of an operational area of centers, ensuring the store teams exceeds their KPI's and achieves ongoing compliance with Kwik Fit’s Standard Operating Procedures.  Develop best practices to ensure effective communication across the stores. Provide clear leadership, mentorship and strategic direction to the store teams of Circa 60 staff members – oversee training programmes for managers and staff. Analyse sales trends and profit margins to determine business growth and forecasted targets. Improved service quality and minimise errors through performance evaluations, effectively identifying and targeting areas in need of change. Successfully implemented process improvements in designated areas including change management initiatives, communication and productivity. Established and monitors of service level agreements against contract terms for primary local vendors and business partners. Focused on performance management, improving efficiencies, reducing employee relations issues via delivery of targeted training.

 Accountable for the operational management of the branches throughout Scotland and the north of England, with a focus on enhancing service delivery by identifying opportunities for strategic change and developing business strategies in line with growth targets. Identified potential new opportunities and communicated to internal teams while developing service improvements and meeting SLAs. Spearheaded recruiting, training, and motivating the managers to meet and exceed targets with regards to utilisation, P & L’s up sells and various other KPIs. Specified the fleet mix required for each branch.  Wrote and delivered a damage awareness course to all managers within the company which resulted in a decrease of 43% in uncharged damage.  Co-developed a “new to the business” branch manager’s course. Engaged, motivated and inspired a highly functional team to uphold customer service values.

 Operational responsibility for a busy city centre car hire business. Managed and supported the branch team. Ensured profitability, customer satisfaction and cost-effective branch operations: achieving key performance indicators and adjusting to trends of the business.

 Operated as a member of the management team accountable for organising various events both for Motorsport & the Public. Attracted new business opportunities for circuit/track hires and advertising opportunities. Acted as Duty manager for track and circuit hires. Involved in setting up the Motorcycle Race School. Provided first line training and support to PC users. Updated circuit website with race results, news & event info. Purchased all non-automotive circuit supplies and managed trade sites during major events. Managed and recruited security staff, ticket sellers and car parkers over 100 staff for major events. Quad Bike Instructor

Education record

Education record