Brian Hoover Mpa Email & Phone Number

Alexandria, VA, US

Identifies business needs working with both the client and cross-disciplinary teams to understand, define, and build effective, innovative solutions that generate measurable results. Develops technical solutions, processes, and staffing mix within the domains of systems engineering, data and business analytics, cyber security, communications, management.

Strategic Advisor providing guidance and implementation consulting (road mapping, decision briefings, technical white papers, OMB and congressional responses, SES, and stakeholder briefings) to executive level clients.Leads modernization initiatives such as PACT Act 701(b) planning, end user engagement, and implementation governance.Defines and monitors.

• Champions planning and supervision of tasks to cultivate a customer-centric culture resulting in customer acquisition and retention.
• Designs value propositions to customers to enable teams to develop key metrics for measuring customer success and engagement.
• Educates employees on customer-focused strategies and to gather insights from customers to improve their experiences.
• Orchestrates marketing and proposal responses to communicate customer focused capabilities.

• Leads customer, employee, and partner experiences for a portfolio of work at the Department of Veterans Affairs (VA) including the Benefits and Memorials (BAM) Program Management Office team of over 130 staff, the.
• Leads BAM portfolio full program management and technical lifecycles PMO Support of 7 Product Lines Portfolio Support, cross functional support teams including staffing/resource, financial, schedule, and stakeholder.
• Leads facilitating off-site executive Portfolio Strategic Planning, DevSecOps support, Program Increment Planning, account management collaboration, business client meetings, and 701b Modernization Plan implementation.
• Established portfolio cross functional technical teams supporting risk management, change/release management, cyber security and Risk Management Framework compliance, PACT Act reporting, special projects.
• Site Survey and Site Execution Lead performing onsite work at 56 VA Regional Offices as part of the Veterans Benefits Administration File Bank Extraction. Effort includes designing tracking system using HCD methods.
• Leads organic growth opportunities from market identification through delivery.

Washington D.C. Metro Area

• Directs Company Quality and Operational (Contracts, Accounting & Finance, and Facilities) Activities.
• Developed and implemented project and program management practices for all operational work at the Department of Defense, Census Bureau, Department of State, and future projects.
• Responsible for managing and implementing all aspects of corporate wide strategic and project/program tactical initiatives.
• Lead company to CMMI Maturity Level 2 and leads preparation for CMMI Maturity Level.
• Support project managers, employees, and the executive teams in meeting all QMS requirements.
• Creates and oversees company-wide quality metrics and implements a streamlined reporting structure and metrics repository.

Washington D.C. Metro Area

• Leads quality consulting initiatives to enhance the overall effectiveness of Civilian and Homeland Security programs in areas such as program metric definition, lean process design, product/service delivery, and.
• Develops and applies quality standards in accordance with company and customer requirements recommending corrective actions for procedural, product, or process deficiencies.
• Provides guidance and work leadership to less-experienced quality assurance personnel. Interfaces with clients, vendors, and various company departments to resolve quality problems and provide information.
• Serves as a consultant to senior managers and clients on management, technical, process, and personnel activities.
• Supports vendor management activities through on-site audits and oversight.

• Manages independent Quality Assurance, Performance Monitoring, and Training teams systematically converting analytics into identifiable root cause issues, corrective actions, and training solutions for project serving.
• Leads independent definition and analysis of SLA/KPI’s as quality indicators, championing and defining improvements to the quality paradigm when measures are ineffective to reach client business goals and presents.
• Generates, manipulates, and oversees data analysis using advanced Excel techniques to handle large amounts of raw data for ad hoc reporting, configuring the Remedy Service Level Management module to provide automated.
• Develops and manages quality management policies, procedures, tools, plans, templates, and controls to ensure on time/high quality delivery of products and services in accordance with industry best practices such as.
• Trains team members in auditing, time management, data analysis, and quality assurance techniques and methodologies.
• Identifies, analyses, quantifies, and recommends mitigations to risks.

Responsible for the global operational performance of PSL.Focus on maximizing revenues, margins and customer satisfaction by implementing and maintaining client services on time and with the least costs. Directs short-term and long-range planning and budget development to support strategic business goals.Develops, establishes, and directs execution of.

Mclean, VA

Successfully led the development and implementation of InfoPro to CMMI Level 3 in less than 1 year by redesigning all management, performance measurement, QMS, and SDLC processes exceeding Executive Management expectations for time of completion.Performs “As Is”, “To Be” and gap analysis; created and implemented the plan to move to CMMI Level 3, gained.

Conduct QA Program oversight and process support of SRA’s work in Department of State (DoS), United States Agency for International Development (USAID), NIH, DoD Health Affairs, Army National Guard, and the Worldwide Refugee Admissions Processing System (WRAPS). Program instituted ISO 9001:2008, CMMI Level 3, COBIT, and Lean Six Sigma. Developed.

Master Of Public Administration (Mpa)

B.A., Political Science