Brian Hoover Mpa Email & Phone Number

Alexandria, Va, Us

Identifies business needs working with both the client and cross-disciplinary teams to understand, define, and build effective, innovative solutions that generate measurable results. Develops technical solutions, processes, and staffing mix within the domains of systems engineering, data and business analytics, cyber security, communications, management consulting, customer experience, health, and program management to support the development of high-quality technical solutions.

Strategic Advisor providing guidance and implementation consulting (road mapping, decision briefings, technical white papers, OMB and congressional responses, SES, and stakeholder briefings) to executive level clients.Leads modernization initiatives such as PACT Act 701(b) planning, end user engagement, and implementation governance.Defines and monitors Portfolio OKRs, KPIs, and metrics to provide actionable recommendations for innovation.

• Champions planning and supervision of tasks to cultivate a customer-centric culture resulting in customer acquisition and retention.• Designs value propositions to customers to enable teams to develop key metrics for measuring customer success and engagement.• Educates employees on customer-focused strategies and to gather insights from customers to improve their experiences.• Orchestrates marketing and proposal responses to communicate customer focused capabilities.

• Leads customer, employee, and partner experiences for a portfolio of work at the Department of Veterans Affairs (VA) including the Benefits and Memorials (BAM) Program Management Office team of over 130 staff, the Consolidated Patient Account Center (CPAC) IT Sustainment Support, Innovation Cell program supporting the Employee Education System (EES) Division providing human centered designed training/data visualization, OIT SharePoint Services Team, and Section 508 Compliance Support team.• Leads BAM portfolio full program management and technical lifecycles PMO Support of 7 Product Lines Portfolio Support, cross functional support teams including staffing/resource, financial, schedule, and stakeholder management. Scope includes: technical portfolio/product line/product management, human centered design, and strategic communications. • Leads facilitating off-site executive Portfolio Strategic Planning, DevSecOps support, Program Increment Planning, account management collaboration, business client meetings, and 701b Modernization Plan implementation.• Established portfolio cross functional technical teams supporting risk management, change/release management, cyber security and Risk Management Framework compliance, PACT Act reporting, special projects, Jira/Confluence support, and incident management response.• Site Survey and Site Execution Lead performing onsite work at 56 VA Regional Offices as part of the Veterans Benefits Administration File Bank Extraction. Effort includes designing tracking system using HCD methods.• Leads organic growth opportunities from market identification through delivery.

Washington D.C. Metro Area

Directs Company Quality and Operational (Contracts, Accounting & Finance, and Facilities) Activities.• Developed and implemented project and program management practices for all operational work at the Department of Defense, Census Bureau, Department of State, and future projects.• Responsible for managing and implementing all aspects of corporate wide strategic and project/program tactical initiatives.• Lead company to CMMI Maturity Level 2 and leads preparation for CMMI Maturity Level.• Support project managers, employees, and the executive teams in meeting all QMS requirements.• Creates and oversees company-wide quality metrics and implements a streamlined reporting structure and metrics repository.• Provides quality and/or risk management support to proposal teams.

Washington D.C. Metro Area

• Leads quality consulting initiatives to enhance the overall effectiveness of Civilian and Homeland Security programs in areas such as program metric definition, lean process design, product/service delivery, and operational optimization.• Develops and applies quality standards in accordance with company and customer requirements recommending corrective actions for procedural, product, or process deficiencies.• Provides guidance and work leadership to less-experienced quality assurance personnel. Interfaces with clients, vendors, and various company departments to resolve quality problems and provide information.• Serves as a consultant to senior managers and clients on management, technical, process, and personnel activities.• Supports vendor management activities through on-site audits and oversight.

• Manages independent Quality Assurance, Performance Monitoring, and Training teams systematically converting analytics into identifiable root cause issues, corrective actions, and training solutions for project serving over 13,000 end customers at the Department of Defense. • Leads independent definition and analysis of SLA/KPI’s as quality indicators, championing and defining improvements to the quality paradigm when measures are ineffective to reach client business goals and presents SLA/KPI data to clients. • Generates, manipulates, and oversees data analysis using advanced Excel techniques to handle large amounts of raw data for ad hoc reporting, configuring the Remedy Service Level Management module to provide automated reporting, and utilizing Avaya CMS Supervisor to monitor ACD agent activity reporting to clients via presentations and dashboards.• Develops and manages quality management policies, procedures, tools, plans, templates, and controls to ensure on time/high quality delivery of products and services in accordance with industry best practices such as ITIL, CMMI, IEEE, ISO, PMBOK, and COBIT.• Trains team members in auditing, time management, data analysis, and quality assurance techniques and methodologies.• Identifies, analyses, quantifies, and recommends mitigations to risks.• Audits projects for compliance to industry best practices, company policies and procedures, and customer requirements. Identifies and quantifies risks and associated mitigation strategies as a result of audits. Presents findings of audits and recommended corrective actions to client and company management.• Tracks and verifies execution of corrective actions. Provides ad hoc briefings on quality trends to senior government officials.• Collaborates with other contractor teams to innovate win-win solutions to improve the customer environment.• Negotiates all Teaming, Non-Disclosure, Master Subcontract, and Task Order Agreements.

Responsible for the global operational performance of PSL.Focus on maximizing revenues, margins and customer satisfaction by implementing and maintaining client services on time and with the least costs. Directs short-term and long-range planning and budget development to support strategic business goals.Develops, establishes, and directs execution of quality operating policies to support overall company objectives. Leads operational optimization (incl. implementation) enabling reduced lead times, lowered costs, and improved customer satisfaction. Conducts regular meetings and sessions with business units to ensure that work is completed as per the priorities of the set tasks and performance, quality, and customer satisfaction standards. Builds and maintains a technical knowledge base to assist sales and perform consulting activities for customers.Responsible for all execution contract compliance, personnel management activities, and budget management. Represents company on the SIIA Public Sector Innovation Group Board.

Mclean, Va

Successfully led the development and implementation of InfoPro to CMMI Level 3 in less than 1 year by redesigning all management, performance measurement, QMS, and SDLC processes exceeding Executive Management expectations for time of completion.Performs “As Is”, “To Be” and gap analysis; created and implemented the plan to move to CMMI Level 3, gained company-wide buy-in, and championed improved quality performance as measured through metrics.Directs company-wide continuous improvement initiatives with a focus on practical implementation of Lean Six Sigma, ITIL Version 3, CMMI Level 3, PMBOK, and ISO 9001:2008 solutions on all InfoPro projects and programs (Treasury, EPA, and DHS Customs and Boarder Protection). Creates and executes all quality plans, procedures, QASPs, SLAs, tools, and templates.Audits projects for compliance to industry best practices, company policies and procedures, and customer requirements. Identifies and quantifies risks and associated mitigation strategies as a result of audits.Develops and delivers all engineering and processes training focusing on customer implementation ROI and service level delivery. Improves customer SDLC’s to focusing on efficiency, repeatability, and measurability.Works with customer and InfoPro management in performing root cause analysis resulting in implementation decisions based on customer mission, objectives, and goals. Presents findings to joint customer/InfoPro management teams. Leads multidisciplinary Organization Process Management Group (OPG).Plans and conducts testing activities using HP QC and Selenium. Applications included SAP implementation and maintenance, ORACLE Financials, and legacy federal financial reporting tools.

Conduct QA Program oversight and process support of SRA’s work in Department of State (DoS), United States Agency for International Development (USAID), NIH, DoD Health Affairs, Army National Guard, and the Worldwide Refugee Admissions Processing System (WRAPS). Program instituted ISO 9001:2008, CMMI Level 3, COBIT, and Lean Six Sigma. Developed, monitored, and controlled QASPs, SLAs, and other metrics.Manage an interdisciplinary team of IV&V analysts and technical experts conducting IV&V for the Office of Personnel Management. Established governance program for assessments of technical and program management programs for the CIO. Oversee the development and conduct of formal and informal observation audits including development and delivery customer of briefing materials to senior executives such as the agency CIO, COTR, COR, and CIO. Monitors implementation contractor Earned Value Management (EVM), interviews customer executives to determine strategic direction and tactical implementation of audit Works closely with Project Managers in preparing projects for external best practice assessment by identifying gaps in process compliance, solutions to fill the gaps, and educating project managers on new policies standards and procedures. Details and executes plans for conducting all QA audits, FCAs, PCAs, system and acceptance testing (LoadRunner and QC), and defect identification and tracking ensuring the software delivery, documentation, and services provided are free of defects and warranty stipulations. Manage Web Development Services and other intra-institute cost recovery project for the Center for Information Technology at the National Institutes of Health. Provide Program Management Support for Corporate Executive Information System (CEIS) project supporting the Office of the Assistant Secretary of Defense (OASD) Health Affairs (HA) and DOD Health Awareness Initiatives.

Master Of Public Administration (Mpa)

B.A., Political Science