Manage the day-to-day operations of the Project Management Office and Configuration Business Analyst team activities during multiple concurrent implementations of the Aldera healthcare administration platform.• Manage cross-functional staff including Implementation Business Analysts, Configuration Business Analysts and Project Managers.• Engage other department leaders and resources as needed to escalate and support successful implementation project execution.• Establish and maintain relationships with clients including senior level managers and front line project staff.• Communicate status, activities, and standards for the group to senior management.• Plan for, assign resources, and monitor internal and client sponsored projects.

Led a team that managed all systems change requests, errors, and implementations for 18 customers utilizing proprietary customized claims processing software packages. Directed Business Analyst, Account Management, Training, and client financial processing departments with five direct and 18 indirect reports. • The executive sponsor for implementation teams on both domestic and international installations of adjudication software for healthcare transactions with covered lives ranging from 5,000 to 12 million.• Designed new pricing model for foreign prospect that included base price plus transaction fee that met both client and company needs. This client volume grew 150% within two years allowing the company to exceed average profitability goal for this client.• Led the modification of US-based system to accommodate the multiple disease state benefits within a member’s coverage for foreign insurance practices. This enhancement allowed real time benefit assignment and decreased delays and inaccuracies.• Demonstrated software products to prospective clients and provided pricing, implementation timelines and SLA model options in drafting proposals / RFP’s.• Proposed and negotiated project contracts with clients to increase revenue.• Established a process that engaged client earlier and throughout business requirements development process. This reduced re-work due to requirements from 40% to 9%.• Acted as Subject Matter Expert (SME) for business unit in corporate migration to SAP financials.

Directed all activities for start-up software programs for healthcare claims adjudication.• Provided business insight and requirements for the development of a new adjudication system for specialty pharmaceutical transactions from physicians.• Implemented and managed all facets of new real-time healthcare transaction adjudication software for the international marketplace.

Managed the account management staff and managed the implementations of new clients including project planning, gap analysis, and training.

Managed staff of IT developers responsible for reporting and batch interfaces.

Directed all operational aspects and provided sales support for nations first real time prescription drug card program for workers' compensation insurance payors.

Managed staff of 50 remote representatives who generated new business by way of case referrals. Reduced referral cost by 45% and increased production with training and automation.