Leading corporate divisions to include:• Innovation Research and Development• Customer Experience & ADA/504• Information Technology & Cyber Security• Graphics, Signage, and Wayfinding• Terminal Operations Services

Vice President of Customer Experience for one of the U.S. premier airports ranked #1 Best Regional Airport in North America (Skytrax), 50th busiest in passenger travel, 35th busiest in flight activity, and 7th busiest in cargo operations.

Director of two divisions comprised of 100+ domestic locations across 37 states employing up to 3000 personnel with a total annual operating budget in excess of $115mm.Founding leader integrally involved in corporate creation by combining three Delta Air Lines subsidiaries into one, new services company. Initial mission included standard merger protocols, discovery of financial synergies, and interim leader oversight in critical research, development, and implementation phases. Post-transition mission progressed into re-engagement of mid-level managers under new senior leadership vision, setting profitability initiatives and expectations, and customer satisfaction coupled with expansion opportunities. Integrated new dual-role for corporate regional managers responsible for providing brand-standards policing in an additional 160+ domestic and international locations while maintaining normal oversight of company services in locations where employees are based.

Primary objective: Recover lost ground in internal and external customer relations and credibility, business growth and diversification, meeting and exceeding multiple service and financial metrics.Establishment, planning, and execution of safety and compliance, personnel, performance, and financial oversight for operating in 115 markets - 46 operated by 1500 Comair personnel- across 30 states and 4 countries. Required to develop, set, and maintain/exceed targets in all areas including but not limited to an annual multi-million dollar operating budget, capital budget, all governmental and industry regulatory requirements. Reporting structure consisted of five Regional Managers overseeing hundreds of staff and thousands of contract personnel, in additional to personal oversight of three contracted markets deemed as critical focus cities given operating volume in relation to the airline’s total flight activity. Guide cultural change and success through dynamic operating focus from a single-flying carrier to a multi-airline ground services organization handling up to 14 different airlines and 7 different marketing brands. This included directing employees through record high fuel prices, industry turmoil, and reduced and expanding operations while improving productivity and achieving established service metrics.

Primary objectives: Business diversification and development of revenue streams, labor productivity and capital deployment planning and execution

Primary objectives: Safety, Security and Federal Compliance, Training and Standards and formal establishment of business development for revenue enhancement juxtaposed to remaining a spend division. Corporately recognized and given autonomy to re-engineer decades old structure to create and/or enhance corporate efficiencies through: establishment of in-house corporate learning, media development, consolidated training models, refined audit program and controls. All completed through reduction in personnel through efficiency gains, cultural change integration while establishing organizational structure, team stability and credibility.

Primary objectives: Organizational modifications to reporting structures, consolidation and reduction of workforces, and cross-divisional/business units/companies relationship building for credibility, performance and financial gains.

Primary objectives: Oversight for consumer affairs and creation of new job functionality to include department project management, initiating ground services contract relationships for business development purposes, and analytical performance oversight to include development of corrective options.

Primary objectives: Personnel and performance management to include assignments for eight direct report locations in addition to two core contracted services locations. Numerous voluntary assignments for project management to continue development of the department infrastructure and forward vision.

Primary objectives: Direct oversight of airline operations in Comair’s highest volume city to include all personnel assigned to baggage handling and transfer, tower-flight operations coordination, commissary and supplies, ground service equipment and fueling.