Dynamic Operations Specialist with a proven track record in team leadership, risk mitigation, and GRC. ● Adept at driving continuous improvement, quality assurance and fostering a growth mindset within teams. Led a cross-functional compilation of 300+ job tasks impacting resilience for the Business Impact Analysis (BIA) initiative.● Led the implementation of the 2nd Line of Defense with collaboration between Operational Risk, Legal Compliance and Business Operations teams.● Expertise in business continuity, risk management, and community engagement. Attained ISO 22301 Business Continuity Lead Implenter certification in July 2023.● Passionate about cross-collaboration, guiding teams towards excellence and seamlessly navigating challenges. ● Developed a new quality assurance review process from startup to full implementation in 4-months, faster than expected.● Experience in project management, critical thinking and teamwork with excellent attention to detail and organizational skills. Hosted 90+ collaboration conference calls while maintaining high employee satisfaction.I am motivated for personal growth, knowledge, curiosity and continuous development.I have worked in two branch offices, three business centers and at the Ford Credit central office headquarters. I also worked in a sales role at two dealerships.LEADERSHIP Leadership roles have included Operational Risk Management, Process & Quality Management and Center Operations Management with the following noted achievements:• Excellent employee satisfaction results• Proven record reducing risk• Improved Key Performance Indicators (KPI)• Created operating procedures• Developed job aids and desk procedures• Enhanced and commonized processes• Upgraded procedural adherence• Enhanced training strategies• Improved process design TECHNICAL PROFICIENCY Process Development, Dealer Credit, Wholesale, Account Services, Vehicle Remarketing, SharePoint, Process Improvement, Process Design, Sales Support, Project Management, Business Continuity, Business Impact Analysis, Sarbanes-Oxley and UDAAP/TIL regulations for automotive financing.CERTIFICATIONS | HONORS | AWARDS | COMPETENCIES • Experienced Manager• Lead Implementer for ISO 22301 and BIA• SME for MCRP and DRG• SME for Business Continuity• Six Sigma Green Belt Certified (SSGBC)• GRC certified (GRCP via OCEG) • Global Diversity and Inclusion Award (DEI) honoree• Military Veteran• Servant Leader• High Acuity to Detail• Results Based Communicator• Operational Risk • Operational Compliance• Team Leadership
Listed skills include Leadership, Six Sigma, Quality Management, Grc, and 46 others.
