Operations Support Lead
CurrentI support multiple teams of frontline staff and their leaders as they aid our users with prior authorization submission and gather outcomes data. I leverage data from a variety of reporting tools to investigate issues, analyze trends, and ensure performance. As a subject matter expert, I communicate workflow updates, ensure alignment, and resolve escalations & complex cases. Through collaboration with supervisors, quality assurance analysts, and program leaders, I assist with coaching, schedule maintenance, call auditing, and change management. As a member of the Employee Impact Committee, I engage with initiatives and programs to positively shape the experience of our team members.