Brian P. Email & Phone Number

Spokane, Wa, Us

Spokane, Wa, Us

Göteborg, Se

▪ Assess aftersales operations with focus on efficiency, customer experience, and profitability▪ Perform on-site evaluations and consult with retailer management ▪ Analyze key data points and feedback related to aftersales operations health▪ Implement LEAN philosophies and train retailer staff ▪ Roll out and support initiatives focused on improved efficiencies and workflow ▪ Oversee Volvo Simplified Service field team and program performance ▪ Work with DMS, CRM, and financial reporting tools to optimize retailer performance▪ Develop resources and tools to support initiatives and objectives

Göteborg, Se

• Review multiple performance metrics to establish focus retailers within the network • Analyze scheduling, service lane technology, and electronic multi-point performance• Implement processes and initiatives to improve customer experience, work flow, and maximize profitability • Focus on reducing lead time to appointment, improved communication, and seamless service experience

Plano, Tx, Us

Fixed Operations Support Support 73 dealerships throughout northwest region Identify improvement opportunities for market share, retention, and customer service Monitor and advise on warranty costs, op-code usage, and goodwill decisions Assist with parts flow, stocking, wholesale, and monitor warranty returns Consult with dealership management to implement improvement initiatives Represent manufacturer in Lemon Law, legal, and buy-back cases Oversee and support difficult customers and extensive vehicle repairsTechnical Support Provide technical support across multiple divisions Perform vehicle inspections regarding customer satisfaction and product quality concerns Support engineering and manufacturing product investigations and go-n-see activities Collaborate with dealership and product quality divisions to support difficult repairsWorkshop Support Monitor and support technician repairs and TAS (Technical Assistance) case activity Advise on repair direction and provide diagnostic assistance Update technical assistance cases, customer experience, and contact reporting Provide virtual and hands-on technical assistance Create best practice and diagnostic resources for technician referenceProduct Quality Support Technical and quality reporting feedback to multiple divisions (CQS, PQSS, Legal) Field Technical Reports (FTR) regarding product quality concerns Field Technical Reports with incident investigation (FTR-i) Crash Data Retrieval (CDR) and incident investigations  Dealer Product Report (DPR) editing and reviewTraining Support Manage and coordinate training programs for seventy-three dealerships Educate dealership associates and customers on product technology Monitor and identify opportunities supporting fix-right-the-first-time and customer experience Engage and collaborate with dealership management via task force and performance groups Establish and develop curriculum for core and new technology courses

Green Bay, Wi, Us

 Support management team with process improvement initiatives Technical liaison for Engineering and Emergency Maintenance divisions Responsible for acquiring and maintaining national network of repair shops Conduct new associate training and oversee development programs  Develop diagnostic processes, flow charts, and technical documents

Appleton, Wisconsin, Us

 Prepare and conduct course presentations and activities Demonstrate professional and ethical work habits Develop curriculum and competency testing

 Oversee vehicle repair shop and detail center operations Associate and vendor management with continuous improvement initiatives Responsible for inventory, shop loading, and customer experience Innovative revenue generation and marketing techniques to increase volume Initiatives resulting in shop revenue increase of 67%

Neenah, Wi, Us

- Diagnose and repair complex vehicle problems - Provide industry leading customer service, ranked #1 nationally- Team leader assisting technicians and customer advocate- Submit technical data and reports to engineering and product development

Neenah, Wi, Us

- Specialize in driveablity, automatic transmission, and diesel repair- Top 5% producing technician while maintaining exceptional CSI scores- Team leader, lead technician, and mentor

Bachelor Of Science, Business, Management, Marketing, And Related Support Services

Associate Of Science, Automotive Technology