Plays a key role as a consultant for a premier consumer financial services company to digitally transform the process for onboarding clients onto its financial products and to position them as a market leader in the fin-tech industry.• Led a team consisting of a Scrum Master, Designer, Engineers, and QA Team to rebuild the Developer Portal so clients integrate and go to market quickly• Increased user adoption by improving the UI/UX of existing Developer Portal features based on user-interaction data• Maintained the epics, backlog, and product roadmap based on the company's vision• Directed agile ceremonies to foster efficiency and quality (stand-ups, backlog grooming, sprint planning, retros, and demos)• Worked with the client services team to learn onboarding pain points to add to the product backlog• Optimized the user journey of consuming the company's APIs from a non-prod to a production environment leading to a faster and smoother go-to-market experience• Collaborated across multiple departments including the Security, Dev Ops, and Quality Release teams to consistently hit product release dates• Created and performed a process to load test APIs using Akamai Cloud Test tool to identify errors and breaking points to meet SLAs

Key player in defining the product roadmap and identifying a product-market fit in a very competitive CRM industry.• Conducted market research and competitor analysis in different verticals to find a product-market fit• Interviewed key decision-makers in various industries to understand the business needs to drive the direction of the product and generate the highest ROI• Executed a product-gap analysis to identify enhancement opportunities by collaborating with the sales team, client success team, and interviewing top clients on existing feature sets• Focused on UI/UX improvements to increase product adoption and reduce client churn• Assisted in defining product vision, roadmap, and growth opportunities• Led strategic discovery and implementation of 3rd-party integrations to enhance product capabilities

Supervised the implementation of various digital marketing solutions from building web properties to executing multi-channel national advertising strategies for Fortune 500 franchise businesses.• Scheduled, forecasted, and planned all aspects of the project plan for new clients• Led a project team consisting of Designers, Developers, Marketing Analysts, and Engineers to fulfill digital strategy contracts• Presented key project milestones to internal and external stakeholders during the lifecycle of the project• Identified risks and created mitigation plans to ensure project timelines were not affected

Managed the web development production team to implement SEO and website updates to SMBs and Fortune 500 Franchises.• Built processes to ensure efficiency and accuracy so the team could implement changes at scale • Executed Monthly Status Reports of strategic key initiatives to the Executive Team• Led a team consisting of Developers, Designers, and QA Specialists to hit project milestones for clients• Coached and trained direct reports to improve the growth and knowledge of the department

As the Senior Production Specialist I helped manage the Yodle production team in Charlotte to make sure we hit our company SLA’s.Responsibilities:• Queue Management• Delegating Work Flow• Training & Mentoring Employees• On-boarding New Clients

I worked with a team to handle the daily queue of website changes and updates for our Local and National clients.