Brian Pickett Email & Phone Number

Chandler, AZ, US

San Ramon, California, US

Plano, Texas, US

• Managed 3rd largest enterprise customer across North America delivering XaaS, advisory, professional services and project solutions along with construction program solutions with a primary focus on Network (wired.
• Partnered with the Account and Solutions team to win $35 million in new business in North America which opened up the EMEA market with a solution for $51 million in targeted new business.
• Streamlined and introduced standard processes, tools and best practices to drive margin improvements from 14.9% to 28.6%.
• Developed, enhanced and streamlined a repeatable recruitment and onboarding model to support the planned ramp of 150 personnel supporting new business.
• Developed a quality and remediation program which provided net new revenue stream of $1.5 million and a backlog of $2 million.
• Built out a training facility to support employee training and certifications. This included development of a quick productivity course for fresh out / unskilled personnel along with hands-on training and.

Santa Clara, California, US

• Managed enterprise and mid-market engagements across North America delivering XaaS managed service and professional service solutions focusing on technical debt reduction. Responsibilities included P&L, compliance.
• Completed 15 amendments and 3 contract renewals including creating new service offerings resulting in an additional ~$70 million in business.
• Partnered with Operations team to roll out an integrated Professional Services Automation tool which included Resource Tracking, Skills database, Time and Expense and Billing simplifying, replacing and streamlined.
• Transitioned 3 engagements utilizing a 3rd party on shore service provider to an in-house offshore model. This reduced costs by ~30%, streamlined delivery, standardized best practices and provided a mechanism to grow.
• Transformed the delivery framework from 88% / 12% onshore / offshore delivery to a 35% / 65% onshore / offshore delivery model with no service degradation or impact to operations. This simplified and streamlined.
• Defined and implemented a Hybrid Cloud offering based on existing Private Cloud and Public Cloud service offerings.

Santa Clara, California, US

• Managed multiple enterprise and mid-market engagements across North America delivering Compute-as-a-Service, Storage-as-a-Service, Backup-as-a-Service, Network-as-a-Service and Cloud-as-a-Service managed service and.
• Transformed the Storage environments in North America, EMEA and Asia Pacific eliminating legacy Storage and SAN Fabric environments over 4 years enabling a net new 5-year engagement with modern, flexible and scalable.
• Planned and implemented a private cloud and then hybrid cloud solution enabling the migration from a legacy infrastructure to a modern, flexible and scalable as a service solution providing a year over year cost.
• Transitioned and transformed a Storage and Backup environment enabling a modern, flexible and scalable as a service solution which enabled a 3-year extension of the services.
• Provided operational excellence delivering Storage Services which enabled a 5-year extension of the services.
• Transitioned within 6 months 13 data centers with 59 Storage arrays and 104 SAN Fabric switches from both an in-house and vendor supported model to an as a service solution meeting the financial objectives of a new.

Santa Clara, California, US

• Managed the enterprise engagement for a US education company focused on Private Cloud Transformation and technical debt reduction delivering Storage-as-a-Service and Backup-as-a-Service and professional services..
• Planned, managed and executed the successful data storage migration from 7 HP EVA frames onto existing Hitachi VSP frames reducing yearly maintenance by $532,000.
• Planned, managed and executed the successful data migration of 1 Petabyte of SAN Storage and 320 Terabytes of NAS storage from one data center to a primary and backup data center as part of the customer data center.
• Transformed the Storage legacy environments resulting in the consolidation and decommission of 22 SAN frames and 43 NAS devices which streamlined, simplified operations and management, removed old and obsolete.
• Transformed the Backup legacy environment running Symantec NetBackup 6.5, 7.0 and 7.5 with 8 EMC DDR, 8 Tape Libraries, 8 master and 66 media servers migrating 7,125 physical and virtual servers to a highly scalable.

• Providing consulting services to companies solving business needs with Information Technology solutions. Areas of focus include program management, project management, business process, service management, data center.
• Defined and implemented a standardized workflow, process and venue for prioritization of program and project work for a large (900+ individual) IT organization. This allowed formal portfolio management including.
• Developed and implemented input and output reports for project work across a large (900+ individual) IT organization including the ability to view a single consolidated view of work across multiple tools.
• Defined and implemented Clarity as the system of record for time tracking and resource management within a large (900+ individual) IT organization. This included data modeling definition and setup, data record request.
• Defined, designed and developed automated process flow proof of concept service offering using a templated rollout mechanism for additional services for a large (900+ individual) IT organization. Initial feedback is.

Tempe, Arizona, US

• Managed the Salesforce CRM, Data Center, Network Operations Center, Customer Support and Operations Engineering teams supporting 1600+ CDN and SaaS customers on 15,000+ servers across 30+ Data Centers. Management.
• Deployed Salesforce Service Cloud which resulted in an overall daily reduction (70%) of Customer Support Open / Active support case tickets, (66%) of Operations Engineering Open / Active support case tickets, a marked.
• Defined and implemented Live Chat for the Customer Support and Operations Engineering teams increasing team efficiency and reducing MTTR for customer engagement and issues resolution.
• Split the NOC and Customer Support teams increasing team efficiency, driving up customer satisfaction and reducing escalations to the Operations Engineering team by > 50%.
• Deployed a next generation Monitoring solution resulting in proactive / reactive customer experience focused on the correct prioritized break / fix incidents.
• Designed, developed and implemented a Customer Satisfaction Survey (Appexchange add on) which included workflow to drive immediate attention to low surveys (VisualForce, Apex and messaging).

US

• Managed the Tier 3 Hosting Operations teams consisting of Linux, Windows and Assisted (Managed) groups supporting 4,000,000+ Hosting and Application customers on 4,500+ servers across multiple Data Centers. Management.
• Streamlined server build process resulting in 98+% compliancy and an increase in server builds by 50%.
• Facilitated joint team of of Operations, Engineering and Development resources focused on improving the Linux and Windows Grid platform environment uptime resulting in an increase in overall uptime.
• Reworked server backups resulting in 99+% daily success rate.
• Defined and implemented server standard for all Hosting products along with quarterly review cycle.
• Defined and implemented a server refresh program across all Hosting products resulting in higher uptime and reducing the number of supported OS and hardware platforms.

Madison, Wisconsin, US

• Managed all aspects of the IT Infrastructure and Operations support for the largest customer of OneNeck, a $4 billion global manufacturing company. Management responsibilities included: operational support, strategic.
• Planned, managed and executed the successful consolidation and migration of 220+ servers (AIX, UNIX, Linux, Windows) from Orem, Utah to Gilbert, Arizona with minimal impact to business operations.
• Planned, managed and successfully executed the transition of all IT Infrastructure and Operations support from customer’s in-house staff with no impact to customer’s business operations.
• Planned, managed and helped successfully execute the transition of all DBA support for the 80+ ORACLE and 25+ SQL database instances including multiple Global ORACLE ERP instances from customer’s in-house staff with no.
• Designed and implemented CMDB to manage application and infrastructure inventories.
• Documented and executed standard operating procedures (SOPs) resulting in the ability to pass internal audits, SAS70 audits and SOX compliance audits.

US

• Managed all aspects of all data centers and server rooms throughout the company (U.S. and Asia). Management responsibilities included: project and program management, capacity planning and forecast, capital, operations.
• Managed and executed to an operating and capital budget of $17 million.
• Completed a $1.5 million data center expansion increasing storage based server capacity by 60% within a live data center.
• Upgraded a legacy data center within the $10 million budget with no impact to ongoing bank IT operations. This included installation of additional power, cooling, generators and IT infrastructure enabling the company.
• Completed the build out of a new $21 million data center facility. This allowed for continued growth of the IT infrastructure due to power, cooling and physical space capacity issues at the banks other data centers.
• Defined, implemented and executed standardized processes and procedures which allowed for a streamlined and supportable new data center ramp resulting in: 850+ servers (both rack mount and blade), 700+ virtual servers.

London, GB

Austin, Texas, US

Chicago, Illinois, US

Santa Clara, California, US

Eindhoven, Noord-Brabant, NL

B.S., Computer Science

Mba, Technology Management