Brian Pickup Email & Phone Number

Texas, United States

Led, planned, and supported the design and implementation of consulting go-to-market strategy and New Service Introduction, driving delivery enablement initiatives and cultivating global communities of expertise for continuous service launches.• Led key components of the global launch of Generative AI Consulting Services on a tight timeline, driving delivery enablement initiatives to ensure global readiness to deliver all new services. • Designed and conducted multiple training clinics for over 500 team members worldwide to enhance their consulting, Generative AI, Cyber Recovery, and Cyber Security skills, resulting in improved customer experiences and success.• Trained and mentored new team members and interns, providing guidance on processes and best practices to ensure their successful integration and development within the team.• Established and led global communities of practice, facilitating regular knowledge-sharing sessions to drive collaboration and the exchange of ideas across regional teams.• Developed a SharePoint site for sales teams to quickly access up-to-date consulting services content, resulting in streamlined sales processes and increased efficiency in aligning services with customer business outcomes.• Created and maintained a SharePoint repository for global consulting teams to collect, curate, and share delivery intellectual property (IP), significantly improving resource accessibility and knowledge sharing. • Optimized the Consulting Delivery Services skills inventory by reducing tracked skills from over 1000 to fewer than 200, enhancing employee experience and operational efficiency by focusing on high-impact areas.

Hopkinton, Ma / Madrid, Spain

Completed the Dell two-year leadership development program, completing four six-month rotations focused on leading critical initiatives across the Services organization, gaining expertise in leadership, business, and technical skills.Consulting Direct Partner Program• Implemented and managed a process to find and qualify partners in consulting-non focus countries to provide customer solution offers with Dell EMC core sales teams to drive and advance the sale of Dell products.Dell Technologies Select• Developed, implemented, and ran the forecast process and reporting for thirty-two of our top accounts that account for over $3 billion in services revenue.EMEA Consulting Sales Enablement and Strategy• Created business cases and success stories for Europe, Middle East, and Africa sales teams. Leveraged vertical industry experts to plan enablement sessions and create sales content. Connected the vertical experts to the sales teams with relevant sales opportunities. Service Product Lead• Collected data to identify successful attributes of customer installable products and created a framework to determine if a product truly is customer installable. Crafted a common definition for customer installable.Services Partner Business Managers• Build out a responsibility assignment matrix for the different service level roles within the partner team and updated/adapted tasks to fit the new operating model in the new partner program.

Greater Salt Lake City Area

Managed multiple projects in the Corporate Services Operations Department to enhance operational performance.• Augmented performance scorecard and created strategy for consistent data collection, simple maintenance, and easy accessibility.• Created Key Performance Indicator (KPI) tools and charts in excel that reflect trends from multiple perspectives.• Completed a performance study to update productivity measures and enhance operational performance.

Madrid, Spain

Managed and worked on multinational and multicultural teams to develop and implement training programs.Team leader in a project that brought Russian speaking volunteers to the center.Organized and assisted with travel and lodging logistics, visa issues, office IT and other administrative tasksTrained volunteers study methods, communication skills, time management and interpersonal relationsConducted training sessions in English, Russian and Spanish. Taught Russian and Spanish as second languageResponsible for training and mentoring new teachers with the constantly updating teacher curriculum

Moscow, Russian Federation

Successfully assisted Russian students in applying and preparing to study in American Universities. Organized and presented educational lectures for center patrons. Translated and lead English lessons.Wrote, filmed and edited a short informational video for programs offered at center using film editing software. (http://www.youtube.com/watch?v=Yye1Jpl1mwU)

Hired, trained and supervised employees; dealt with escalated customer issues.Analyzed payment and sales data and implemented an improved account collections plan that increased collections of overdue accounts by over $100,000 and helped prevent accounts from becoming delinquent. Responded to letters from State Attorney Generals, Lawyers, and the Better Business Bureau.Assisted with office information management systems. Set up and troubleshot computers, programs and networks.

Spanish Fork, Utah

•Answered emergency and non-emergency calls. Quickly relayed the information through a computer system and radios to other dispatchers, police officers, and other emergency responders. •Spoke with people in high stress situations and had to calm them down and get vital information so that the proper emergency responders could be dispatched.

Provo, Ut

•Opened and closed the cash register and the store, assisted creating the work schedules for employees, checked and submitted payroll, paid invoices, and trained new employees. •Provided customers with a pleasant buying experience.

Master Of Business Administration (Mba)

Activities and Societies: Graduate Certificate in Information Systems, University Diversity Committee, Representative of the University.

Bachelor Of Arts (B.A.), Linguistics

Activities and Societies: Member of American Translators Association, Minor in Business Management, Minor in Linguistics Computing