Director Of Field Services
Current• Direct Field Service activities for the Western U.S. and Canada.• Design and optimize the optical transport of RF and Ethernet networks for Multiple System Operators.• Travel to customer sites to discuss network architecture upgrades, new technology, and cost-effective solutions.• Travel to customer sites to provide onsite training, installation support, and troubleshooting. • Evaluate optical designs from self and others to provide customers with performance and distortion… Show more • Direct Field Service activities for the Western U.S. and Canada.• Design and optimize the optical transport of RF and Ethernet networks for Multiple System Operators.• Travel to customer sites to discuss network architecture upgrades, new technology, and cost-effective solutions.• Travel to customer sites to provide onsite training, installation support, and troubleshooting. • Evaluate optical designs from self and others to provide customers with performance and distortion figures.• Work with other departments, including Engineering, Production, and Quality Assurance, to drive issues to closure.• Assist the Systems Lab with performing customer qualification testing including stress, ESD, temperature, and complete network performance testing.• Member of internal ISO audit team. Charged with providing semi-annual audits of other departments’ processes.• Develop PowerPoint presentations for onsite and webinar-based presentations.• Develop and monitor department budgets. Show less