Develop and implement custom software solutions across technical, sales, medical, educational, and agricultural spaces. Document business processes, advise on industry best practices, and adapt existing infrastructure with new technology to meet client needs.Implementations span solutions for CRM, ERP, Finance and Accounting, Point of Sale, Reservations, Inventory Management, Event Management, eCommerce, Resale, and Manufacturing.

Lead the software development of a suite of DTC tools focusing on CRM, eCommerce, Retail Point of Sale, Logistics, Inventory Management, Event Management, and Reservation Management. Act as Product and Project manager for a diverse team of developers, and guide the development of new systems and software solutions for the ogranization.

Provided consultation and guidance to support the ongoing operational needs of the Commonwealth's Membership department. Delivered analytics, exports, reporting, and data to maintain the organization's membership fulfillment, renewals, direct mail acquisition, and monthly financials. Analyzed performance and implemented changes where relevant. Recommended process improvements. Provided financial reporting.

Directed and management the design and implementation of custom software solutions for Point of Sale, Reservation Management, Event Management, Trade Sales, and DTC Sales. Managed the ongoing enhancements and expansions of these tools and trained all staff on their use. Administered all users and developed the roadmap for future changes to the systems.

Responsible for the primary Business and Financial analyses of four prestigious Napa Valley Wineries: Harlan Estate, BOND, Promontory, and The Mascot. Tasked with developing data projects, developing, tracking, and forecasting the organization's KPIs for sales, inventory, purchasing, financials, and the marketplace. Focused on providing analysis and insight to provide the executive team with relevant metrics defining and assessing the ongoing performance and health of the organization.Also responsible for the assessment and improvement of the organizations operating procedures and practices to guarantee data quality, business best practices, and to improve cross functional integration across all departments of the organization.

Provided data support and strategic financial, operational, and technical directional recommendations for the Development, Membership, and Finance departments at the California Academy of Sciences.Advised the ongoing technological developments of CRM and ERP integration and the resulting reporting and analysis that these systems yield.

Provided the primary Data Analytics, Sales Reporting, and Business Intelligence for the entire Academy, merging statistics, economics, mathematics, and two robust CRM Databases to provide strategic recommendations and insight to steer the direction of future Academy operations, spending, and management.

Managed the ongoing Operational needs of the Academy's membership department, focusing on Membership fulfillment, data collection and improvements to a 1 Million + record CRM, and enhancements to system efficiency.Provided industry-leading data analytics and modeling for forecasting, campaign analysis, department and organizational health assessments, benchmarking, and strategic planning, and administer and improve data collection and usage within two CRM's, Raiser's Edge and Galaxy.Managed projects with the Academy's IT, Guest Services, Finance, and Development departments to introduce new technologies and practices to improve and maximize the membership experience through fulfillment, visitation, communication, and personalization.

Oversaw the day-to-day needs of the company, including the development and implementation of both the building security and access system for the entire company as well as OSHA guidelines and practices and fire and medical safety measures.Led two company relocations, coordinating the design and development of schematics for the new buildings, and created all new employee layouts and databases, which included the phone, computer, electrical, and modular furniture for all employees.Configured, built, repaired, and managed the complete inventory of all server product offerings for Packet Design, which focused on 1U and 2U enterprise-grade, systems-critical hardware for deployment in large network environments.Established brand new Access, SalesForce, and IntAcct database systems to control, track, and forecast Packet Design's inventory.Developed shipping and US customs procedures and protocol, and established relationships with organizations on every continent to enable Packet Design to deliver its products customers at a global scale.

Collected and analyzed complete global sales data for HITACHI’s hard drive division, identifying statistically abnormal sales patterns.Collaborated with HITACHI’s primary resellers to develop incentive programs to increase movement of all Hard Drive products.Collected and analyzed complete world-wide live sales data, and developed new systems and formulas for enhanced productivity as the acting EDI Director.Implemented inter-departmental audits to ensure complete data accuracy and to keep all processes up to ISO standards.