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@equifax.com
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13 phones found area 678, 404, 770, 312, 773, 702, and 888
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Brian Powers is listed as Customer Experience | AI Customer Service | Call Center | CX Certified | Senior Strategic Leadership | NPS Pro | Fraud Management | Consulting | Insurance/Fintech | P&C Insurance Licensed at Powered CX Consulting & Coaching, based in Atlanta Metropolitan Area, United States, United States. AeroLeads shows a work email signal at equifax.com, phone signal with area code 678, 404, 770, 312, 773, 702, 888, and a matched LinkedIn profile for Brian Powers.
Brian Powers previously worked as Fractional Consultant - Customer Experience, Client Success and CCaaS Software at Powered Cx Consulting & Coaching and Chief Customer Experience Officer at Likewize. Brian Powers holds Mba, Management from Wake Forest University Graduate School.
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AeroLeads found 1 current-domain work email signal for Brian Powers. Compare company email patterns before reaching out.
I've leveraged my CX expertise to advise companies and evaluate investments in high growth ventures during my non-compete period. My recent tenure at Likewize as CXO was marked by global leadership of a customer experience transformation, leading a cross-functional team to a 31-point NPS increase, 25% call volume reduction, and seamless integration of AI-driven support tools. This was the 3rd time I've worked at fast growth companies to sell at a high EBITDA multiplier. I've been an individual contributor and also led up to 1K resources. At the BPO 24x7.ai, I was SVP of Customer Success with 100% client retention. I led consumer CX at Equifax, crafting a customer-sensitive strategy following the world's largest cyber breach. I'm glad my 1st role was in Consulting, it taught me to constantly grow my skillsets and adapt to new environments quickly. I'm CX certified, MBA educated and P&C licensed to diversify my skillset. Fun fact: I'm in the Guinness Book of World Records related to a volunteer charity event.
Listed skills include Product Management, Crm, Management, Analytics, and 30 others.
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Partner with organizations and individuals to advise on customer experience improvements and digital transformation strategies. Specialize in integrating AI-driven customer support technologies, including voicebots & chatbots, to streamline operations and enhance customer satisfaction. Assisting on PHD research for customer experience, consulting with a.
Southlake, TX, US
Drove a frictionless customer experience transformation. NPS improved 31pts, call volume reduced 25% with 100% client retention. I oversaw 1K employees across call center 12 sites in 10 countries. Oversaw the launch an AI chatbot and interactive voicebot (IVA/IVR). Led global customer service, vendor mgmt, P&C claims and technical project management..
![[24]7.Ai](https://cimg.aeroleads.com/ln/logos/bc/360383f9a2cd3d0e58a69435336deccb.jpg)
San Jose, California, US
Drove global client satisfaction with CCaaS/SaaS customer support solutions (outsourced chat, call center, chatbot, voicebot, BPO) leading to high levels of engagement, renewals, references and expansion. Owning P&L over $300M. Managed 30 high-performing Customer Success VPs and Managers.
Atlanta, GA, US
Hired before the 2017 cyber breach announcement to lead emergency customer experience strategy for customer engagement and retention. Improved customer acquisition and call center experience, remapped IVR self-service experience, modernized customer messaging (200MM emails a year) to educate and retain customer base.
Hoboken, New Jersey, US
Led Client Analytics & Customer Success teams, leader of customer service and survey project management teams, pre-sales opportunity management, and advised clients with customer experience enterprise voice of customer SaaS and call center as a service solutions. Near 100% client retention while increasing revenue. Improved call center effectiveness by.
Huntsville, Alabama, US
Strategically improved client contact center performance, customer loyalty/retention and product strategy. Primary clients included Allstate, American Express, Verizon and Walt Disney.
New York, NY, US
Developed and marketed new consumer-based financial service products. Oversaw a team of Product Managers, responsible for $80M+ P&L. Products sold via e-commerce channel through independent agent channel. Transformed acquisition & back-end processes. Commercial insurance, Identity Theft, Homeowner, Flood and other credit-score priced products.
Basking Ridge, NJ, US
Led new product incubator customer support (WiFi, Cable broadband, DSL, FiOS, Calling Card, Cell/Landline hybrid); built and managed a 24x7 Customer and Sales Contact Center over 300 FTEs; oversaw Project Mgmt Office (PMO). Managed contract negotiations and relationship with vendors. Initially a small start-up that Verizon bought and integrated.
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Brian Powers works for Powered CX Consulting & Coaching.
Brian Powers is listed as Customer Experience | AI Customer Service | Call Center | CX Certified | Senior Strategic Leadership | NPS Pro | Fraud Management | Consulting | Insurance/Fintech | P&C Insurance Licensed at Powered CX Consulting & Coaching.
AeroLeads has found 1 work email signal at @equifax.com for Brian Powers at Powered CX Consulting & Coaching.
AeroLeads has found 13 phone signal(s) with area code 678, 404, 770, 312, 773, 702, 888 for Brian Powers at Powered CX Consulting & Coaching.
Brian Powers is based in Atlanta Metropolitan Area, United States, United States while working with Powered CX Consulting & Coaching.
Brian Powers has worked for Powered Cx Consulting & Coaching, Likewize, [24]7.Ai, Equifax, and Nice.
You can use AeroLeads to view verified contact signals for Brian Powers at Powered CX Consulting & Coaching, including work email, phone, and LinkedIn data when available.
Brian Powers holds Mba, Management from Wake Forest University Graduate School.
Brian Powers is listed with skills including Product Management, Crm, Management, Analytics, Process Improvement, Customer Experience, Product Marketing, and Leadership.
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