Brian Powers Email and Phone Number
Brian Powers work email
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Brian Powers personal email
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I've leveraged my CX expertise to advise companies and evaluate investments in high growth ventures during my non-compete period. My recent tenure at Likewize as CXO was marked by global leadership of a customer experience transformation, leading a cross-functional team to a 31-point NPS increase, 25% call volume reduction, and seamless integration of AI-driven support tools. This was the 3rd time I've worked at fast growth companies to sell at a high EBITDA multiplier. I've been an individual contributor and also led up to 1K resources. At the BPO 24x7.ai, I was SVP of Customer Success with 100% client retention. I led consumer CX at Equifax, crafting a customer-sensitive strategy following the world's largest cyber breach. I'm glad my 1st role was in Consulting, it taught me to constantly grow my skillsets and adapt to new environments quickly. I'm CX certified, MBA educated and P&C licensed to diversify my skillset. Fun fact: I'm in the Guinness Book of World Records related to a volunteer charity event.
Powered Cx Consulting & Coaching
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Fractional Consultant - Customer Experience, Client Success And Ccaas SoftwarePowered Cx Consulting & Coaching Jul 2023 - PresentPartner with organizations and individuals to advise on customer experience improvements and digital transformation strategies. Specialize in integrating AI-driven customer support technologies, including voicebots & chatbots, to streamline operations and enhance customer satisfaction. Assisting on PHD research for customer experience, consulting with a start-up SaaS provider for call centers.https://www.premier-pixel.com/
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Chief Customer Experience OfficerLikewize Feb 2020 - Jul 2023Southlake, Tx, UsDrove a frictionless customer experience transformation. NPS improved 31pts, call volume reduced 25% with 100% client retention. I oversaw 1K employees across call center 12 sites in 10 countries. Oversaw the launch an AI chatbot and interactive voicebot (IVA/IVR). Led global customer service, vendor mgmt, P&C claims and technical project management. Reported to the CEO. Successfully sold to a PE investor. -
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Global Svp Of Client Support And Success[24]7.Ai Jul 2019 - Feb 2020San Jose, California, UsDrove global client satisfaction with CCaaS/SaaS customer support solutions (outsourced chat, call center, chatbot, voicebot, BPO) leading to high levels of engagement, renewals, references and expansion. Owning P&L over $300M. Managed 30 high-performing Customer Success VPs and Managers. -
Vp Customer Product Experience & EngagementEquifax Aug 2017 - Jul 2019Atlanta, Ga, UsHired before the 2017 cyber breach announcement to lead emergency customer experience strategy for customer engagement and retention. Improved customer acquisition and call center experience, remapped IVR self-service experience, modernized customer messaging (200MM emails a year) to educate and retain customer base. -
Sr. Director - Cx Ccaas Expert, Customer Service & Saas Delivery LeaderNice Sep 2011 - Jul 2017Hoboken, New Jersey, UsLed Client Analytics & Customer Success teams, leader of customer service and survey project management teams, pre-sales opportunity management, and advised clients with customer experience enterprise voice of customer SaaS and call center as a service solutions. Near 100% client retention while increasing revenue. Improved call center effectiveness by analyzing feedback. -
Sr. Director Customer Experience ConsultingTpg Customer Experience Consulting Oct 2009 - Sep 2011Huntsville, Alabama, UsStrategically improved client contact center performance, customer loyalty/retention and product strategy. Primary clients included Allstate, American Express, Verizon and Walt Disney. -
Vp Of New Product Development & InnovationAig Financial Services Dec 2003 - Oct 2009New York, Ny, UsDeveloped and marketed new consumer-based financial service products. Oversaw a team of Product Managers, responsible for $80M+ P&L. Products sold via e-commerce channel through independent agent channel. Transformed acquisition & back-end processes. Commercial insurance, Identity Theft, Homeowner, Flood and other credit-score priced products. -
Sr. Director Customer OperationsVerizon May 1998 - Nov 2003Basking Ridge, Nj, UsLed new product incubator customer support (WiFi, Cable broadband, DSL, FiOS, Calling Card, Cell/Landline hybrid); built and managed a 24x7 Customer and Sales Contact Center over 300 FTEs; oversaw Project Mgmt Office (PMO). Managed contract negotiations and relationship with vendors. Initially a small start-up that Verizon bought and integrated. -
Call Center And Service ConsultantAccenture May 1995 - May 1998Dublin 2, Ie
Brian Powers Skills
Brian Powers Education Details
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Wake Forest University Graduate SchoolManagement -
University Of Georgia - Terry College Of BusinessMarketing
Frequently Asked Questions about Brian Powers
What company does Brian Powers work for?
Brian Powers works for Powered Cx Consulting & Coaching
What is Brian Powers's role at the current company?
Brian Powers's current role is Customer Experience | AI Customer Service | Call Center | CX Certified | Senior Strategic Leadership | NPS Pro | Fraud Management | Consulting | Insurance/Fintech | P&C Insurance Licensed.
What is Brian Powers's email address?
Brian Powers's email address is br****@****fax.com
What is Brian Powers's direct phone number?
Brian Powers's direct phone number is +167865*****
What schools did Brian Powers attend?
Brian Powers attended Wake Forest University Graduate School, University Of Georgia - Terry College Of Business.
What are some of Brian Powers's interests?
Brian Powers has interest in Coaching Baseball And Wrestling, Education, Volunteering At My Kids Schools.
What skills is Brian Powers known for?
Brian Powers has skills like Product Management, Crm, Management, Analytics, Process Improvement, Customer Experience, Product Marketing, Leadership, Project Management, Product Development, Strategy, Voice Of The Customer.
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