Technical expertise in project management, business analysis for Account Management group and strategic clients, client configurations, new client proposals, manage large product installs and upgrades, management of major technical client escalations and issues resolution.Provide consulting to clients in assessing the suitability of currently installed services, software and infrastructure for current and future industry standards, processes and market requirements. Project management for installations, integrations and rollouts for high risk and strategic services.Serve as an escalation point/single point of contact for any significant client technical issue (either service or installation related), provide leadership and coordination of all efforts in conjunction with Help Desk. Performed a dual advocacy role - promote and support Thomson Reuters' products and services to clients; advocate internally to ensure that assigned clients receive the best possible service from Thomson Reuters.Specialties: Project Management, Business Analysis, processes and standards, Strong Client Relations, Issues resolution, Organizational Leadership, Team Building, C-Level Business Relationships, Expert Troubleshooting
Listed skills include Infrastructure, Itil, Data Center, It Strategy, and 20 others.