Drive sales growth and operational excellence for the company.

• Recipient of multiple sales achievement recognitions: Director’s Award of Excellence, Northeast Area Personal Commitment & Dedication, Top Gun, Most New Doors Open, Best NPS Score, Outstanding Sales Performance, seven-time Winner’s Circle, two-time President’s Cabinet Winner• Cultivate process improvements to agent capabilities and performance through product knowledge and skills, and tailored sales strategies to drive achievement of agent sales targets• Increase points of distribution for new and existing agents to open additional locations/doors• Evaluate agent and overall channel sales performance for continuous improvement• Develop, implement, and monitor regional sales and incentive programs• Present sales program results and efficiency• Motivate and model sales behaviors to influence indirect agents to exceed sales targets• Provide feedback via sales techniques and customer interactions through coaching• Create and facilitate new product and business updates trainings • Implement process improvements to generate unprecedented revenue and customer growth • Execute directives of project velocity and quality to foster retention and capture new business • Direct the development and execution of strategic product business development for multiple internal and external stakeholders • Develop and execute timely process changes to establish and measure channel-wide performance • Demonstrate ability to operate in ambiguous environments to apply frameworks to unstructured challenges through partnerships to coordinate enterprise alignment• Forecast monthly margin and customer projections for indirect regional sales strategies• Utilize multiple analytics to operationalize efficiency and capital improvements indirect sales channel

• Relocated to Silver Spring, MD location to assist and oversee the opening of COOS Call Center• Facilitated the training of new hires in newly established call center• Maintained policies and procedures for the department • Conducted and managed financial credit checks for perspective customers alongside multiple sales channels• Produced reports regarding oversight and direction daily, including individual performance monitoring

• Exceeded sales targets while interacting with new and existing customers via telephone and selling company products and services• Aided customers in non-sales-related calls to the best of ability and seeks to transition it to a sale• Established rapport and promotes relationships by providing a unique positive experience for each customer through personalizing sales interaction• Surpassed and maintained expected performance levels in a dynamic and highly competitive environment• Articulated the company's competitive advantage while advocating for our products, services, and packages• Interacted and communicated collaboratively within the sales and other departments to provide a great customer experience• Navigated multiple databases, and complex data entry applications to accurately and quickly capture required information to complete a sale• Conducted training programs new and underperforming Telemarketing Sales employees

• Conceptualized, owned, and operated local pottery studio• Managed daily operations of small business in the arts industry in highly competitive market• Designed classes, private events to capture clientele• Created advertisements, promotional campaigns • Grew business due to expansion and success• Sold business in 2011

Awards in excellence for damage waiver sales, which increased the profitability of the rental officeAssist with the daily operations of a rental branch, which includes maintaining cash flow of daily income, training new personnel, and handling all customer service relations

* Effective use of time and territory management to increase sales by 50% within eight months over the entire previous year* Developed monthly company news publication for prospects and existing customers which helped drive business to increase sales