With over 20 years of experience in event facilitation, customer relations, and training, I’ve consistently delivered high-quality services that enhance brand visibility and reputation while exceeding customer expectations. Throughout my career, I’ve been recognized for achievements such as contributing to a new Nickelodeon training program, speaking at an industry conference, and being nominated for awards such as the Hospitality Employee of the Year by the Central Florida Hotel & Lodging Association.Currently, I excel as the Global Education Specialist at IAAPA, where I lead the implementation of comprehensive educational programs for the attractions industry. My role involves organizing innovative training materials, sharing instructional content, and fostering partnerships with industry leaders. I am passionate about professional development and committed to enhancing industry standards through impactful learning experiences.Previously, I served as a Customer Service Representative and On-Desk Trainer at FanDuel, providing exceptional support across multiple products. Collaborating with all departments and management, I swiftly resolved user and employee queries while mentoring new team members to ensure consistent professionalism and adherence to evolving policies, including responsible gaming and fraud prevention.My extensive background includes roles as an entertainment host, brand ambassador, and trainer for prominent brands like Nickelodeon, Norwegian Cruise Lines, and Holiday Inn. Through innovative entertainment and recreation offerings, I’ve enhanced customer experiences, elevated brand visibility, and fostered excitement.Key competencies in event planning, project management, public relations, hosting, promotional strategy, client relations, and analytical problem-solving underpin my success. Passionate about empowering colleagues and managing large and small scale events, I thrive on cultivating long-term, meaningful relationships with consumers and team members alike.I’m excited about the prospect of collaborating with your organization. Let’s connect and discuss how I can contribute to your team’s success!