Brian Raboin Email & Phone Number

Newport Beach, California, Us

Consultant for PVFARM focused on developing and executing on our Go-To-Market strategy. PVFARM is a leader in utility scale solar design automation software.

REOX leads the charge in transforming the renewable energy market through our innovative exchange platform, driven by the Inflation Reduction Act (IRA). Specializing in Investment Tax Credits (ITC) and Production Tax Credits (PTC), REOX connects buyers and sellers seamlessly. We offer tailored, detail-oriented transactions, coupled with comprehensive services like due diligence, marketing, tax preparation, and financing. By simplifying the tax credit market complexities, we empower developers and buyers, accelerating renewable energy adoption while fostering economic and environmental sustainability.As CEO of REOX, I am leading our journey into the world of transferable tax credits, researching and mastering every aspect of this niche market. I assembled a dynamic sales, marketing, product and tech team, defining our overall strategy and leading our go-to-market efforts.By connecting with industry experts and insiders, I gained valuable insights and forged strategic relationships essential to our success. I developed strong connections with tax equity buyers, investors, and renewable energy developers, positioning REOX as a trusted partner in the industry.

Phoenix, Arizona, Us

As the Chief Strategy and Operations Officer at Stenson Tamaddon, I drove initiatives that shaped our path forward. I developed our end to end customer lifecycle journey and launched our SaaS-based customer portal for IRS tax credits. This streamlined the overall process servicing thousands of clients while ensuring compliance with IRS guidance.As our strategy leader I helped define our go to market strategy and set our business objectives and KPIs, and worked with the team to achieve them. Ultimately successfully servicing thousands of customer through the delivery of our service and platform.

San Antonio, Texas, Us

Mailgun is the all-in-one, intelligent email delivery platform trusted by businesses, loved by developers. Mailgun helps hundreds of thousands of companies and leading brands around the world send hundreds of billions of emails every year.As the Chief Operating Officer at Mailgun (acquirers of Mailjet and Email on Acid), I oversaw all company operations and spearheaded the execution of our strategic vision. My role extended to active involvement in M&A target evaluation and due diligence processes, collaborating closely with private equity firm Thoma Bravo during the Email on Acid acquisition and Mailgun's $1.9B exit to Sinch.In addition to these strategic initiatives, I played a key role in executing on our go-to-market strategies and establishing business-level KPIs across all departments. By working closely with our teams, I ensured that our strategies were aligned with market needs and company objectives, driving growth and success.

San Luis Obispo, California, Us

San Luis Obispo, California, Us

MINDBODY emerged from the simple idea that small business owners deserve the time to focus on what matters most: their customers. Our software has transformed that vision into the world's leading wellness services marketplace, linking hundreds of thousands of passionate health, wellness, and beauty professionals to the millions of clients they serve.As Vice President of Customer Success and Customer Service, I was responsible in driving the post-sales plan of our go-to-market strategy. I managed a multi-million dollar P&L and operations plan and drove the overall performance of a global team of over 400 members across four continents. My primary focus encompassed optimizing customer experiences, improving customer time to value, reducing churn, and increasing dollar net expansion.After Vista Equity's acquisition of Mindbody I became a part of the Go-To-Market value creation team and helped design and implement our go-to-market processes and systems.We successfully increased dollar net expansion by 10%, achieved through targeted customer success activities aimed at reducing churn, enhancing product usage, and capitalizing on data driven targeted upsell opportunities.

New York, New York, Us

Booker Software is the leading business management software platform for Spa and Salon. Booker provides an all in one platform to manage online booking, CRM, staff management, business reporting and marketing for wellness and beauty businesses. Booker was acquired by MINDBODY, the leading software for Fitness businesses, in April 2018.As Vice President of Customer Experience I implemented changes to align with the Booker brand and go-to-market strategy, while also increasing operational efficiency through implementation of technology. I re-organized the Customer Experience teams, designed new end to end processes, and implemented new customer onboarding and support systems. I also built Net Promoter Score (NPS) into all our milestones to identify customer friction points and arrest churn. These efforts resulted in a 20% improvement in time to value and a corresponding 20% reduction in customer churn. We improved our NPS score from the -11 to +40. Post the acquisition by Mindbody in 2018, I led the integration of customer experience efforts, incorporating Booker's best practices into Mindbody's operations.

Austin, Texas, Us

As Senior Vice President of Operations at Cleardata, a startup in its pre-product phase, I shaped the Go-To-Market and Product strategy and built the first of its kind HIPAA-compliant cloud hosting IaaS platform. I established strategic partnerships with major clients and negotiated collaborations with industry leaders like Accenture and the Cleveland Clinic.I also spearheaded the HITRUST and SOC II Type II certification projects, demonstrating our commitment to data security and regulatory compliance. These efforts fortified our reputation and enhanced trust among clients and stakeholders.

As the Chief Customer Officer and Vice President of Product at HOSTING, I led all aspects of HOSTING's go-to-market strategy, including market research, product strategy, and product marketing. I developed and evolved our product roadmap looking at macro market trends and evaluating market opportunities. One of my key achievements was building the largest VMWare public cloud and having it third party verified to have the fastest performance available. We also brought to market the first of its kind Virtual Machine site to site disaster replication service.As a thought leader in Customer Experience I was a keynote speaker at IPQC's Call Center Week 2013 and the Customer keynote at Oracle's Service Cloud Sales Kickoff FY2014.

As Vice President of Operations at HostMySite.com/HOSTING, I oversaw all operational aspects of HostMySite.com/HOSTING Data Centers, Technical Support, managed platforms, products and services. This encompassed a broad spectrum, including Provisioning, Platform, Virtualization, Backup Operations, Network Operations, Security Operations, Managed Services and Data Center Management. Leading a team of over 200 employees, we serviced a clientele of over 40,000 customers.My responsibilities extended to vendor management, partner projects, and contract negotiations, ensuring seamless service delivery and adherence to customer SLAs. I led efforts to meet and monitor customer SLAs and deliver services and products in line with customer MSAs, maintaining high standards of performance in production environments and critical facilities.In addition to operational oversight, I managed a multi-million dollar Operations budget, setting corporate direction and strategy in Data Center, Operations, and Support Management. This involved strategic planning, resource identification, and aligning operations to meet customer demands and corporate objectives. Throughout the customer lifecycle, I prioritized customer satisfaction, ensuring a positive experience at every touchpoint.I played a central role in the exit of HostMySite.com to Pamlico Capital in 2008, as well as the acquisitions of Hosting.com in 2009 and Neospire in 2011.

Chicago, Illinois, Us

One of 150 McDonald's Global Goodwill Ambassadors. Worked locally with community groups, schools, events, and local McDonald's owner/operators. Built several .NET based online scheduling systems to request and manage local Goodwill Ambassador appearances and events for several markets including Washington DC, Philadelphia, PA and Columbus, Ohio.

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