Brian Ragan

Brian Ragan Email and Phone Number

Global Strategy and Operations Leader @ GSK
Chapel Hill, NC, US
Brian Ragan's Location
Raleigh-Durham-Chapel Hill Area, United States, United States
Brian Ragan's Contact Details
About Brian Ragan

I help companies achieve Excellence by providing Leadership best practices in a variety of industries with a focus on technology & healthcare industries.Successful, results oriented leader with a proven record in the complex global technology services industry. Confident and adaptable, with a range of skill sets gained in diverse and challenging roles. Effective communicator at all levels who enjoys building relationships with customers and collaborating with teams. Committed to continual process improvement to ensure the highest level of service and ultimately decrease defects to enhance profitability.Strong technology|IT business management background in a variety of rolesProject Portfolio Management - PPMApplication Portfolio Management- APMPMO best practicesPMO GovernanceVendor managementGlobal contract managementGovernance / Corporate Quality / Continuous ImprovementMergers / AcquisitionsIT Total Cost of OwnershipChange MgmtCertified Agile Scrum MasterCertified Agile Product OwnerTwenty + years experience working with customers and suppliers.Building and Leading Teams to Operationalize Strategic Initiatives.Working internally across departments to develop processes & improve service.Proactively work with vendors to identify & resolve vendor related problems before they impact day-to-day operations.Contract /benchmarking/performance management.Manage vendors to ensure contracts are optimized to receive full benefit of contract terms.Creating customer reports to measure KPI’s, monitor customer satisfaction, budget spend, & benchmark performance against SLA's/OLA's.Specialties: Certified as ISO 9000 & TL 9000 lead auditor. Six Sigma Greenbelt. Technology Service Management, Contracts / Vendor Management, Software Asset Management, IT Governance, Certified Scrum Master, Certified Agile Product Owner, CA Clarity OnePPM/ Smartsheets PPM, Cloud Governance, ServiceNow, JIRA, Confluence & Trello.

Brian Ragan's Current Company Details
GSK

Gsk

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Global Strategy and Operations Leader
Chapel Hill, NC, US
Website:
gsk.com
Employees:
90451
Brian Ragan Work Experience Details
  • Gsk
    Global Strategy And Operations Leader
    Gsk
    Chapel Hill, Nc, Us
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  • Gsk
    Senior Product Manager - Connectivity
    Gsk 2019 - Present
    Brentford, Middlesex, Gb
    Product management for connectivity aligned with Infrastructure Partners on road maps & requirements for Software Defined Business Transformation initiatives supporting Enterprise Hosting Services to include Secure, Core, & Site Networks, Operational Technology, WAN, LAN, DDI, DNS, Load Balancing, Zero Trust Architectures via a Security Service Edge solution Zscaler, Perimeter & Edge networks, cloud via Azure, GCP & remediation of network infrastructure utilizing SAFe Agile, JIRA, Confluence, & ServiceNow best practices
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  • Conduent
    Director Its Pmo
    Conduent 2018 - 2019
    Florham Park, New Jersey, Us
    Accountable for an infrastructure PMO portfolio that includes Infrastructure Transformation programs & projects for Real Estate closures, downsizes, expansions, partnering with ATOS on shared Data Center Consolidation, Client Deployments to support new business, Security Transformation initiatives supporting the CISO, & M&A activity focused on Divestitures and Acquisition integration. Responsibility for 150+ programs & projects managed by 40+ global PM's collaborating with global technology partners to deliver IT transformation across a $1.4bn enterprise.
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  • Ragan & Associates
    Principal
    Ragan & Associates 2016 - 2018
    Raleigh, North Carolina, Us
    Business Consulting Leadership to various clients on the business of IT to include: IT Application Health Assessments, IT Business Management, IT Financial Management, Change Mgmt, Business Transformation, Strategic Planning, PMO governance, Project Portfolio Management planning and prioritization, Application Portfolio Management, Technology Asset Rationalization Service and Support, & Agile development methodology driven by Mergers & Acquisitions, or Business Transformation initiatives for Technology, Healthcare, CRO - Clinical Research Organizations, Banking, & Insurance industries. 2017 Chiltern- IT Skills Assessment / Shadow IT Assessment working with the CIO moving from a current to future state Enterprise IT model2018 LabCorp- Establish IT Infrastructure Vendor Management Practice Assist leaders in Business Units, Finance, IT and the PMO to collaborate and effectively bridge the gap between execution and strategy. By integrating investment planning and controls across siloed product, program, project and IT asset portfolios, My clients gain the transparency and insight needed to improve decision making, rationalize operational costs and fuel and deliver innovation to maximize ROI.Enterprise IT Business Management Solutions• Project Management Methodologies (PMO)• Portfolio, Program and Project Management (PPM)• Application Portfolio Management (APM)• Business Process Development and Improvement• Cost Benefit Analysis• Strategic Planning• Stakeholder and Customer Management• Resource Capacity Planning • Agile Development Methodologies• Management of distributed AppDev resources• IT Financial Management• IT TCO-Total Cost of Ownership• CapEx & OpEx• Show Back / Charge Back models• IT Vendor ManagementI utilize a framework of Analyze>Benchmark/Model>Develop Governance>Monitor/Assess to improve IT investment Planning Cycles.
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  • Rego Consulting
    Lead Consultant - Project Portfolio & Applicaiton Portfolio Mgmt
    Rego Consulting 2016 - 2017
    Centerville, Ut, Us
    Advise clients on Project Portfolio Management (PPM), Application Portfolio Management (APM), Agile development methodology solutions, and delivery for ServiceNow IT Business Management Suite of processes as well as alternate solutions and best practices. Partnered with ServiceNow as a hired consultant SME to collaborate with clients on as is and to be processes for ServiceNow implementations. My client portfolio includes Multi-State Health-care providers, Banking, State Government, & Multinational Property and Infrastructure companies. Lead engagement manager as the direct interface with the client managing risk, issues, client requirements, SOW/SLA deliverables, resourcing, budget, and profitability.
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  • Blue Cross And Blue Shield Of North Carolina
    Senior Application Portfolio Manager- Enterprise Architecture
    Blue Cross And Blue Shield Of North Carolina 2014 - 2016
    Durham, Nc, Us
    Actively Lead. analyze, manage, and provide tactical and strategic expertise to the portfolios of enterprise architecture initiatives and projects. Assist in the development of processes, standards, policies, and templates as necessary to support the portfolio management function.Perform portfolio planning, analysis, resource (capacity and demand) forecasting and/or budget planning for enterprise architecture and integration initiatives. Contribute to the development of project and program business cases.Lead Business Application Retirement efforts to track 1000+ applications with respective business categories,lines of business & investment status attributes all while communicating regularly with business segment owners to identify potential candidates for retirement. Created a business application retirement / decommission methodology for internal stakeholder gates to ensure retired applications are no longer a risk from a contractual and financial perspective. In partnership with Fujitsu this included an assessment of on premise and cloud or SaaS platform analysis. Developed first IT Total Cost of Ownership Matrix to track overall IT TCO from a strategic perspective to include CapEx & OpEx.Analyze business cases for validation of enterprise and architecture and integration projected costs, benefits, and impact. Prepare executive-level status reports and presentations regarding portfolio health and/or status. Monitor projects to ensure realized business value. Identify and manage portfolio-level risks, issues, and dependencies. Serve as general subject matter expert for PPM-project and portfolio management / APM-application portfolio management tools and methodologies for the Enterprise Architecture practice. Manged AWS-Amazon Web Services Show-back / Cross Charging Methodology, initiated AWS intake/provisioning process & tagging standardization. Troux & CEB Roadmapping solution evaluations.
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  • Cisco
    Senior Portfolio Technical Services Manager- Global Tac-Strategy Planning & Operations
    Cisco 2013 - 2014
    San Jose, Ca, Us
    Created a process to provide the Global Technical Center (GTC) Senior Staff with a holistic view of the organization’s capacity to plan, execute, and absorb new capabilities. Developed and implemented a process that enabled the leadership team to understand those demands across the GTC and allow for deliberate planning and prioritization. Managed $1Bn+ of service improvement Projects, & Programs within the Portfolio.Lead teams of Project Management and Organizational Change Management professionals in the design and delivery of ePMO and Organization Change Management objectives. Define and manage across IT to prioritize, review, and maximize the IT Portfolio including Portfolio Prioritization, Metrics and Reporting, and Project Management Leading Practices.
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  • Cisco
    Senior Product Manager- It For Engineering-Ca Clarity Ppm Deployment
    Cisco 2010 - 2013
    San Jose, Ca, Us
    Manage internally developed Project Portfolio Management solution for Cisco’s Engineering organization while migrating the enterprise to a commercial off the shelf PPM solution (CA Clarity) targeting 26k users. Oversee and manage vendor for professional services to implement new PPM solution. Support existing home grown solution utilizing the Waterfall development methodology as the Business Analyst while functioning as the Product Manager then Product Owner prioritizing requirements and use cases utilizing the Agile development methodology for the new CA Clarity solution. Foster the relationship between stakeholders at the operations level up to Senior Vice Presidents, vendors and Cisco’s internal development staff to meet or exceed stakeholder expectation. The measurements of success included Service Levels for support, training, SOW adherence, governance processes, data migration, and feature development. Created a bridge between business requirements and the tools/techniques to meet those requirements via an adaptable and scalable platform. Collaborated closely with Executive level Engineering Business Unit Change Agents to understand their critical business processes for translation into requirements, and Engineering/IT for implementation constraints. Business requirements were translated into functional specifications and standardized business prototypes for presentation to stakeholder groups at the senior leadership level. My Agile experience spans responsibilities as the Product Owner creating and communicating Agile (release) road-maps, Agile commits, presenting the sprint and release demos, backlog grooming sessions, requirement management and vetting via the use of the Rally requirements mgmt cloud based solution as our Application Life cycle Management (ALM) tool, as well as incident mgmt for business process related issues utilizing remedy as our incident mgmt solution.
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  • Lenovo
    Senior Manager Global It Services- Office Of The Cio
    Lenovo 2006 - 2009
    Morrisville, Nc, Us
    As part of a major business transformation initiative with the Acquisition of IBM's PC division I was responsible for leading global functional IT teams and business owners to determine appropriate SLA - Service Level Agreement service levels and other KPI metrics to evaluate vendor performance; negotiate those service levels and appropriate penalties with vendors; monitor vendor performance; work with all teams to continually improve metrics and performance related communications for a $250M IT outsourced services agreement with IBM.Completed Software Asset Management discovery project to uncover Lenovo owned Software License Quantities and Maintenance, renewal terms, infrastructure platform assessments to include mainframe and SasS or cloud, discount purchase terms, one time and recurring charge, and supplier audit rights reducing spend from $15M to $4M for fiscal yr 2009.Acted as a point of contact for IBM and Lenovo global stake holders in China, Europe, and Brazil, for the tracking, management and status of Contract events for a Global IT outsourced agreement with IBM. Ensured vendors were in compliance with contract language and any issues or disputes were handled utilizing the agreed upon governance process for resolution.Managed and Lead Contract Issues and Disputes valued in excess of $50M between Lenovo Global stakeholders in China, Europe, and Brazil, and Lenovo’s IT vendors to resolution.
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  • Cisco
    Senior Program Manager- Network Implementations-Corporate Quality-M&A
    Cisco 2000 - 2006
    San Jose, Ca, Us
    Lead for Voice over IP Implementations, new Voice over IP Service Offerings, and international Implementation projects. Project managed high volume equipment installation projects for Sprint, US Postal Service, and MCI. Created: a sign off process for closing out a project and moving it into product warranty status, pricing for implementation / installation opportunities brought by sales team for which no list pricing existed, fiscal year to date reports for profit margin requirements, yearly fiscal goals, project completion reports, custom statements of work, and purchase orders for Cisco service partner payment. Completed feasibility research of new TIS programs based on business need. Created the following service programs for Cisco products: staging configuration program for Voice over IP, content delivery, optical 10720, 15454, and MDS 9000. Collaborated and Lead efforts to identify solution based list price revenue opportunities with services marketing, customers, Legal and engineering. Championed the role as the Service Provider Quality Measurements point of contact to provide measurements to Cisco customers requiring TL 9000 registration through internal measurement review and approval utilizing an internally developed Measurements Application. Manage project management and development teams in creation of the TL 9000 Measurements Application to support Verizon’s $90M contract with Cisco. Responsible for Service Provider Quality Measurements data issue resolution, training users of the Measurements Application, measurements interpretation, customer data delivery, and business decisions related to applications enhancements. Program managed customer service business improvement projects utilizing the Lean Six Sigma DMAIC methodology. Customer service lead on Cisco acquisitions team to integrate newly acquired companies into Customer Service by ensuring products were order-able and service contracts were serviced under the Cisco brand.
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  • Tekelec
    Business Analyst
    Tekelec 1998 - 2000
    Morrisville, Nc, Us
    Managed Business tools and processes through Continuous Process Improvement for the Customer Service Network Implementation Group.
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Brian Ragan Skills

Capacity Planning Quality Management Academic Research Ibm Customer Requirements Pmo Adobe Contribute Enterprise Portfolio Management Iso Computing Business Value Cost Clinical Research Jira Agile Methodologies Performance Metrics Csm Issue Resolution Design Certified Scrum Master Certification # 147944 Mature Content Delivery Resolve Office Equipment Gap Apm Requirements Analysis Lean Manufacturing Human Resources Qualification Profit Migrating Strategic Initiatives Iso 9000 Map Enterprise Architecture Bmc Remedy Community Outreach Policy Sla Documentation Project Management Pmp Commercial Real Estate Software Project Management Customer Data Tool Creation Perspective Fuel Mds Communication Negotiation Renovation Services Industry Marketing Change Management Floor Plans Sow Business Case Service Levels Cloud Computing Responsibility Six Sigma Product Lines International Data Science Cro Google Groups Collaborating Agile Project Management Data Management Equipment Installation Defects Mineral Exploration Tau Vendor Management Rally Compliance Rma Web Services Project Management Office Disputes Inventorying Risk Lists Business Application Capturing Templates Deployments Cspo Automation Performance Management Europe Planning Infrastructure Payments Capex Fiscal Policy Finance Cycles Devops Purchase Vetting It Portfolio Nortel Dms Pc Alm Metrics Data Mining Auditing Services Marketing Methodology Data Center Purchase Orders Networking Data Validation Forecasting Customer Satisfaction Validation Delivering Value Engineering Reports Template Branding Dog Grooming Variety Of Industries Enterprise It Operations Management Asset Management Total Cost Of Ownership Business Process Development Solution Research Roll Service Delivery Written Home Staging Provisioning Tl9000 Cxo Gates Gamma .net Corporate Finance Voip Configurations Data Collection Core Competencies Include Lead A Team Rfi Forward Thinking Maps Inception Project Planning Corporate Development Dmaic Standardization Presentations Careful Pricing Targeted Advertising Roadmap It Business Management Cisco Technologies Brazil Certified Agile Product Owner Business Management Solutions Records Green Belt Process Improvement Consolidate Margin Improvement Project Portfolio Management Internal Controls Asset China Budgets Supplier Management Lean Six Sigma Service Improvement Mergers And Acquisitions Architecture Evaluation Bridge Databases Charging Suppliers Waterfall Nortel Vendors Sales Translation On Premise Functional Specifications Mainframe 50m Excess Road Amazon Ca Clarity Technical Marketing Cross Functional Team Leadership Product Management Business Requirements Organizational Structure Mba Benchmarking Revenue Adherence Financial Statements Feasibility Studies Demand Outsourcing Science Security Continuous Improvement Key Performance Indicators Integration It Strategy Jade Build Relationships Telecommunications Ip Healthcare Strategy Internet Protocols Trending Customer Service Status Reports For Profit Surveying Operational Excellence Scheduling Emerging Technologies Stakeholders Multinational Analysis State Government Constraints Amazon Web Services Verizon Rfp Rights Moving Evaluations Applications Managerial Finance Registration Business Analysis Suite Repository Maintenance Sass Document Management Project Governance Contractual Agreements Linkedin Internal Audit Postal Contract Management Portfolio Cables Planview Interfaces Performance Testing Reviews Investments Consortium Data Analytics Scrum Relationship Building Program Management Cost Benefit Conceptual Modeling Delivery Tac Employee Benefits Prototype Dbms Team Building Consulting Insurance Financial Mgmt Teaming Return On Investment Data Mapping Real Estate Customer Management Legal Vice Presidents Offerings Assessment Technical Services Management It Governance Cssgb Short Troux It Service Management Leadership Monitors Business Transformation Rfq Sdlc Execution Ola Portfolio Management Business Services Rtp Team Leadership Product Rationalization Sales Engineering Client Requirements Agreement Management Consulting Ownership Budgeting Acquisitions Corporations Property Training Point Of Contact Enterprise Software Subject Matter Expert Solution Based Reporting Incident Warranty Combination It Financial Management Software As A Service Home Strategic Planning Application Portfolio Management Operations Opex Business Intelligence Removals Data Driven Testing Business Process Improvement Measurements Engagement Software Development Life Cycle Data Migration Demos Project Managers Banking Mpm Business Units Renewal Renaissance Transparency Executive Management Resources Sprint Alternate Software Lenovo Commitments Product Lifecycle Management Phase Professional Services Analytical Skill Agents Business Process Manufacturing Discount Decision Making Saas Meetings Retirement Software Asset Management Voice Over Ip Coordinate

Brian Ragan Education Details

  • East Carolina University
    East Carolina University
    Bachelor Of Science
  • The George Washington University
    The George Washington University
    Project Management

Frequently Asked Questions about Brian Ragan

What company does Brian Ragan work for?

Brian Ragan works for Gsk

What is Brian Ragan's role at the current company?

Brian Ragan's current role is Global Strategy and Operations Leader.

What is Brian Ragan's email address?

Brian Ragan's email address is br****@****ail.com

What schools did Brian Ragan attend?

Brian Ragan attended East Carolina University, The George Washington University.

What skills is Brian Ragan known for?

Brian Ragan has skills like Capacity Planning, Quality Management, Academic Research, Ibm, Customer Requirements, Pmo, Adobe Contribute, Enterprise Portfolio Management, Iso, Computing, Business Value, Cost.

Who are Brian Ragan's colleagues?

Brian Ragan's colleagues are Arpit Dixit.

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