Brian Darroch Email & Phone Number

Apple Valley, Ca, Us

Apple Valley, Ca, Us

Sales Engineering: Developed customized proposals addressing client needs with tailored solutions, and created user-friendly templates for the sales team to ensure consistent, unified client responses. Acted as a technical liaison, bridging technical and business requirements for Managed Services, including end user workstations, network devices, and servers. Proficient in licensing, on-site support, Azure, AWS, Google Cloud, Business Disaster Recovery, and Government Cloud Compute (GCC). Facilitated clear communication between technical teams and non-technical stakeholders by translating complex concepts into understandable terms.Contract Management: Streamlined contract management processes to enhance tracking and oversight of agreements.Vendor Management: Implemented vendor management practices that improved performance metrics and fostered better departmental collaboration.Pricing: Developed dynamic pricing models capturing expenses, labor, and margins, enabling executive management to make informed, on-the-fly decisions regarding product and service offerings.Procurement: Managed a diverse supplier portfolio, ensuring timely delivery and competitive pricing for goods and services.Process Improvement: Actively participated in brainstorming sessions, contributing innovative ideas for process improvement. Utilized Microsoft 365 tools, including SharePoint Online, PowerAutomate, PowerBI, and PowerApps, to optimize processes and create dynamic reporting dashboards for executive management.Collaboration: Partnered with finance on budgeting and forecasting, ensuring accurate representation of procurement expenses and cost-saving opportunities. Acted as a strategic advisor to executive management and the C-suite, developing innovative strategies and new offerings to enhance business performance. Collaborated with cross-functional teams to execute strategic initiatives aligned with organizational goals.

Supported both the company's pre and post award sales efforts.Performed in-depth assessments of potential client's business and technical requirements such as staffing levels, current processes, ticket data analysis, software utilization evaluation, and operational procedures review to identify potential pain points ultimately leading me to develop a comprehensive solution.Effectively transformed business and technical strategies into feasible deliverables. This was a collaborative effort between myself, developers, Business Analysts, and stakeholders between incumbents, the new client, and WWTS' leadership team.Suggested improvements to internal processes, addressing bottlenecks and enhancing efficiency through execution.Developed comprehensive documentation for technical specifications, project plans, operating procedures, and user guides, streamlining communication across teams and removing tribal knowledge.Evaluated emerging technologies to stay current on industry trends, making informed decisions for technology adoption.

Managed a team of between 75 and 115 associate-level employees.Conducted performance, utilization, overtime, and budgetary analyses and incorporated findings by adjusting resource allocation.Reduced employee turnover through implementing morale-building techniques, driving synergy, and promoting teamwork.Established operational objectives, work plans, and delegated assignments to supporting supervisors and associate employees.Completed performance reviews each year, offering praise and recommendations for improvement.Trained, coached, and mentored staff to ensure smooth adoption of new programs and process improvement.Managed the hiring process and conducted training sessions for more than a hundred new staff members.

Supported Territory Supervisor in branch operations to ensure operational continuity in their absence.This was a junior management position which included: All duties below as a Field Engineer.Supervised a team of approximately 84 associate-level employees.Directed the work of independent contractors.Drove customer satisfaction by developing associate-level employee customer soft-skills.Managed day-to-day operations.Filled in for Territory Supervisor as needed.

Demonstrated exceptional commitment to customer satisfaction by consistently providing outstanding service on all field visits, in alignment with Worldwide TechServices' established protocols.Interacted with vendors, peers, and senior management to ensure effective collaboration.Completed partial or full dismantling of equipment such as laptops, desktops, servers, tablets, full-size printers/copiers to quickly repair or replace defective components and restore functionality.Provided comprehensive training and ongoing support to new employees, promoting process comprehension and adherence to safety protocols.Maintained a productivity rate of completing an average of 5 repairs for every 8-hour workday.Interpreted and validated technical issues, tested solutions, and followed-up and escalated when necessary.Vendors and ITOs that I worked with included but were not limited to Dell, Apple, IBM, Lenovo, HP, Lexmark, Canon, GasTV, Hughes Network Systems, ScriptPro, TATA, WiPro, Deloitte & Touche, Morgan Stanley, and Amtrak.

Chino, Ca

-Diagnose and repair consumer equipment -Parts management-Training-Quality control-Vendors included Toshiba, HP, Apple, Compaq, and Sony

Ontario, Ca

-Opened and closed kiosk during normal business hours-Customized and built computers for consumers-Upsold customers on warranties and services-Maintained sales numbers above goals

Montclair, Ca

-Customer service-Maintain customer records-Diagnose and repair consumer products-Upsold customers on warranties and services

Master Of Business Administration - Mba, Information Systems Management, 4.0

Bachelor’S Degree, Technical Management/Business Administration, 4.0

Activities and Societies: HonorsEmphasis on Project Management