Brian Reed Email & Phone Number

Wilmington, Delaware, Us

Responsible for targeting new partner prospects while leveraging existing relationships to drive loan origination volume growth through the partner and bank channels.

Wilmington, Delaware, Us

College Ave Student Loans is an early-stage Fintech company originating student loans on a digital platform in a simple, clear and personalized manner. We make borrowing money the most consumer-friendly part of going to college. P&L and product management responsibilities for Refinance. Driving relationships with origination and servicing partners while working closely with Marketing, Finance and Risk teams to develop and execute all targeting, pricing and underwriting strategies. Launched in September 2015, the Refinance product accounted for ~50% of company-wide loan origination volume. Key areas of focus include simplifying the application process and enhancing user experience while optimizing throughput across all channels.

Rateshop is a technology-driven growth company that leverages a proven Marketing portal to deliver web traffic to licensed users. The combination of an intuitive User Interface and a simplified visitor experience is a powerful one that delivers predictable, high-quality output in a world where lead demand is constant.Hired to lead this start-up company on a day-to-day basis. Created, communicated and implemented the vision, mission and overall direction of the organization – including formulating and executing a strategic plan to guide the business.Led major initiatives to:1. undertake detailed competitive analysis2. overhaul the User Interface3. redesign customer experience feel and flow4. establish intuitive revenue-generating triggers5. re-calibrate pricing for revenue-generating actions and display ads 6. build comprehensive profitability modelPitched, closed and signed all new deals, including the company’s largest with Quicken Loans. Owned relationships with critical business partners such as Google as well as those in the CRM, pricing engine and pay per click management space. Led effort to secure Series B funding, including building pitch decks and spearheading all presentation discussions with potential venture capital and angel investors.

San Jose, California, Us

Silicon Valley-based [24]7 is an enterprise technology company making it simple for consumers to connect with companies to get things done. Provides B2C enterprises with technology making it easy for consumers to interact across channels, devices and interaction modes. The solution provides an intuitive consumer experience. The patented, predictive platform anticipates and resolves customer issues through the web, chat, speech and live agents across devices and interaction modes. The technology continuously learns through advanced data mining and real-time journey analytics to make consumer experiences better. Named to Forbes 2013 List of Most Promising Companies. Speech Technology Magazine named [24]7 a Star Performer in 2012-13.Owned prospecting and existing client relationships, including all parts of the sales cycle, to drive new and organic revenue growth. Aligned cross-functional teams to achieve client and company objectives. Managed critical dependencies with Pre-sales Solutions, Optimization, Operations, Finance and Legal to close deals and grow accounts. Directed multiple strategic and tactical initiatives while simultaneously articulating a clear mission to achieve buy-in and commitment at all levels and across the organization.

San Jose, California, Us

Developed and executed a global expansion strategy with the objective of extending the company's operational footprint beyond India to capture increased client demand. Undertook comprehensive due diligence effort in Asia, Europe and Latin America to determine the most appropriate entry strategy for desired geographies. Delivered a prescriptive set of region-specific tactical and strategic steps that were ultimately approved, implemented and adopted to establish a true multi-shore global delivery model for international operations.

Charlotte, Nc, Us

Executive responsible for delivering company-wide Credit Protection enrollments. This product was marketed to existing MBNA customers. Utilized inbound and outbound telephone interactions as well as Direct Mail channel to drive sales. Leveraged data-driven CRM decisions to optimize sales leads that were segmented by inbound call type. Led the first US-based MBNA business unit to establish relationships with offshore outsourcing vendors in Asia for outbound telemarketing acquisition. This initiative drove significant improvement in Cost to Acquire and led to a more aggressive outsourcing approach across the company.

Charlotte, Nc, Us

Managed a dedicated staff of 500 who supported inbound customer service calls from MBNA customers in the Mid-Atlantic region.

Charlotte, Nc, Us

Accepted an international assignment to Dublin, Ireland with executive-level responsibility for launching the company's newest operations center - serving customers in Ireland, UK and US. Scaled staff to 750 and led a team that rose to become the top-performing center out of 15 in the company. The Ireland operation ultimately scaled to 2,000 agents and expanded to other locations in country. Assignment was extended to include relocation to Chester, England-based MBNA Europe headquarters to take over and scale Acquisition, Activation, Balance Transfer and Retention departments. Reported directly to the COO.

Charlotte, Nc, Us

Department Head for Billing Inquiries. Objective was to stabilize a department that was experiencing significant service level challenges. Improved Average Speed of Answer service metric from 75-seconds to company standard of 21-seconds within a 60-day time frame. Accomplished this by introducing workforce management strategies combined with retraining to focus on better call control and first contact resolution.

Charlotte, Nc, Us

End-to-end ownership of key accounts in Southwest Region including among others: University of Texas, Texas A&M University, Rice University, University of Arizona, Arizona State University, Northern Arizona University and the American Quarter Horse Association. Successfully retained and renewed 100% of expiring client contract agreements. Achieved new account and royalty targets. Led effort to introduce and integrate new card designs for top five accounts. Leveraged primary account relationships with school alumni associations to engage with athletic departments to open up in-stadium marketing opportunities. Grew Event Marketing accounts from 13,000 to 75,000 in one year.Selected as part of the initial core management team that relocated from Delaware headquarters to establish and scale the company's newest regional marketing center. Assignment was extended from one to four years.

Charlotte, Nc, Us

Accepted into the highly competitive Management Development Program - a year-long fast track that exposed participants to every core division, establishing a thorough and well-rounded understanding of the entire company. Program highlights included group projects, rotations through key divisions, on-site visits to MasterCard and Visa as well as exposure to senior operating committee members through regular executive shadowing and formal mentoring relationships. Appointed to the position of Telephone Sales Section Manager after completing this program.Prior to entering the trainee program, served as a Collections Specialist, resolving early-to-late stage delinquencies. Joined MBNA as a part-time Telephone Sales Representative during final year of college at University of Delaware.

Bachelor Of Science, Economics

International Business