Brian Reichardt Email & Phone Number

Houston, Texas, United States

• Lead team of 18 technical analysts supporting 6,000 users across 9 campus buildings and 17 remote locations
• Complete annual OS upgrades on over 8,000 Windows and Mac desktop and laptop computers
• Manage lifecycle refresh of desktop and laptop computers
• Consult with IT Division leadership on network and telecom projects
• Consistently maintained top tier scores in annual employee engagement survey

Houston, Texas

• Performed an audit of telecommunications carrier services resulting in over $4,000,000 in savings over five years
• Identified potential savings of over $2,600,000 in existing telecommunications contracts and negotiated new contracts with carriers
• Automated distribution of interdepartmental long-distance and wireless invoices, saving organization $50,000 per year
• Negotiated new maintenance contract for phone system infrastructure, saving $30,000 per year
• Converted 35 PRI spans to SIP trunks, resulting in over $50,000 savings per month
• Managed staff of 17 responsible for all voice and data field support, serving over 20,000 users at 5 campuses and closing over 1,000 service requests per month

• Managed operating and capital budgets producing $1,200,000 savings over four years
• Designed IT physical infrastructure for major building and expansion projects
• Developed a lifecycle plan for replacement of telecommunications infrastructure resulting in support cost savings of $210,000 over 3 years and improved reliability and functionality of key technical infrastructure.
• Managed all telecommunications expenses and invoices including carrier services and infrastructure maintenance
• Created a standard RFP scope of work that resulted in improved turnaround times for cabling project bid responses and reduced change orders during the project.
• Leveraged existing infrastructure to design and implement a VoIP system to support multiple remote locations and position the organization for future growth, resulting in improved reliability of critical.

• Served as project manager for telecommunications installation of the West Tower and Clinical Care Center, the largest expansion in Texas Children's history at that time.
• Created a dial plan for the organization that resulted in controlled growth of the telecommunications environment with minimal impact to end users.
• Coordinated all telecommunications aspects of move, add and change projects throughout the organization
• Gathered end user requirements, determined equipment needs and prepared project budgets
• Managed activities of contractors and vendors to meet negotiated timelines and ensure customer satisfaction
• Promoted to department manager in recognition of my achievements and dedication

• Installation, maintenance and administration of telecommunications systems
• Installation and maintenance of structured cabling systems