Brian Rhamy Email & Phone Number

Plano, Tx

TRANSITIONED SUPPORT SERVICES to SAIC:• Helped transition Deskside, Server & Applications Support & Service Desk Support for 1500 users at 3 sites in Orange County to SAIC. Created documentation; managed knowledge transfer.• As part of ServiceNow implementation, managed ServiceNow integration activities with external Xerox Remedy system (integration of transactional data for Incidents, Service Requests, Configuration Management Database and proprietary County of Orange request system).• Coordinated requirements definition, integration design, development, testing and implementation with Xerox & SAIC technical teams. Created User Acceptance Test plans and coordinated testing with stakeholders. Served as Technical SME.UPGRADE FROM SMS 2003 to SCCM 2012:• Managed upgrade and coordinated with SAIC & Toyota technical teams to install/configure infrastructure changes/upgrades, led to successful migration of 8000+ computers & 500+ servers.• Created/managed project schedule, collaborated with support teams, managed risks, provided status reporting and coordinated documentation.TRANSITIONED SUPPORT SERVICES to SAIC:• Managed successful transition of Deskside Support, Service Desk, Remote Deskside & Access Administration Services for Toyota Motor Sales N.A.Parts Operations to SAIC.• Performed assessment/due diligence covering current support staff, requirements, current process analysis, metric gathering & identifying potential Kaizen opportunities.• Conducted Knowledge Transfer planning and documentation updates, communications management and implemented Kaizen recommendations.CHAT FUNCTIONALITY IMPLEMENTATION:• Directed multi-phase implementation of real-time chat functionality.• Collaborated with TMS project stakeholders & SAIC technical resources to implement interface changes and functionality features, manage risks, scheduling, reporting, develop communications to end users and coordinate training.

SAIC is a premier technology integrator in technical, engineering, intelligence & enterprise information technology markets.I ensure the success of SAIC’s Services & Solutions Group and Toyota via clear definition of scope/requirements, estimates/pricing development, budget/schedule management, work prioritization, status reporting, risk management, personnel management & proposal development. ONE TOYOTA SERVICE (ServiceNow) IMPLEMENTATION: • Led high-visibility transition of Toyota Motor Sales N.A. and Toyota Motor Engineering & Manufacturing N.A. from Remedy Service Management to one combined ServiceNow instance; $500K annual cost savings.• Implementation led to streamlined processes, ITIL Best Practices, mobile access, Automated Discovery, Configuration Relationship Model and single sign-on. • Manage project’s budget forecasts vs. actual; work with vendors to prepare contracts.• Extensive collaboration to ensure optimal communication and resource management between 30 member team, ServiceNow, Toyota IT, business organizations and Toyota Senior & Executive Management. • ServiceNow modules: Content Management System and Service Catalog, Incident, Problem, Change, Knowledge, Reporting, Integrations and Configuration Management. • Manage projects: project plan, manage risks, presentations and status updates, meetings, documentation, reporting, and planning for future initiatives. • Facilitate weekly Agile Scrum calls and coordinate sprint releases.• Assisting with various integration efforts (i.e. eBonding, Netcool, etc.) and coordinating overall migration/cutover strategy.• Oversee management of Cloud-based software subscriptions for appropriate compliance. • As Reporting SME, coordinate/direct efforts for report standardization to share regularly with stakeholders. Analyze customer surveys to identify areas of improvement.• Currently developing new dashboards, metrics and report delivery methods.

Life Tech was a biotech company developing gene sequencing technology.Served remotely as PMO Lead of $2M project portfolio for 2 sites (Carlsbad, CA & Frederick, MD) and primary point of contact for all SAIC-related project requests for Life Technologies globally. Coordinated resources of 5-10 resources per project. Ensured clear definition of scope/requirements, contract development/pricing, budget/schedule management, assignment of appropriate resources/teams, status reporting and overall management of project portfolio utilizing standard processes and documentation. Primary projects included:• REAL-TIME CHAT FUNCTIONALITY: Managed pilot & successful implementation to enable Life Tech employees to communicate in real-time with SAIC Service Desk agent. Developed communications for end users and coordinated training of Service Desk personnel.• WINDOWS 7 ROLLOUT: Coordinated resourcing requirements, application packaging, modifications to current support processes & development of standard Windows 7 PC image in preparation for rollout. Managed creation of training documents & identified Windows 7 training courses for users.• 200 RICOH MULTI-FUNCTION PRINTER IMPLEMENTATION: Developed/ tested standard configuration parameters and processes for use at all U.S. locations. Coordinated implementation schedule and third party testing, facilities personnel, back office personnel & site support personnel.• CARLSBAD DISASTER RECOVERY DATACENTER BUILDOUT: Provided coordination assistance with planning/execution for transition of 100+ devices (servers & network switches) to re-configured server racks with new UPS & network cabling.

Naperville, Il

Managed activities of 10-15 developers, resource allocation, contract development/pricing, budget/ schedule management, status reporting, risk management & personnel management for these primary projects:• DISASTER RECOVERY ASSESSMENTS: Assessed 80+ mission-critical applications for current disaster readiness, made recommendations, managed initial remediation efforts.• COMPLIANCE-RELATED UPDATES TO POINT OF SALE: Managed development/implementation of enhancements/modifications for credit card settlement & POS systems. • DISASTER RECOVERY DESIGN & IMPLEMENTATION: Assessed current production environments & provided technical solution recommendations. Included $5.5M business-critical daily processing for North & South America in one division. Coordinated design, implementation & testing with 3rd Party entities, support personnel and end users in U.S., Chile, Peru & Brazil.• BUSINESS OBJECTS/ORACLE DATA WAREHOUSE: Managed design/implementation to analyze near real-time transactional data from U.S. retailers with significant cost savings.• XCELLENET "HOT" SITE: Managed upgrade/consolidation of 2 XcelleNet application platforms with disaster recovery plan; saved $150,000+ annually in costs. • TRANSFORMING BACKOFFICE PROJECT: Regional Site Lead in migrating 3000 users & PCs from MS Windows NT4.0, Exchange 5.5 & SMS 1.2 (WinNT4.0) to MS Windows 2000, Exchange 2000 & SMS 2.0 (Active Directory). Deployed 30 servers at 12 sites. • KANISA SERVICE WEB: Led pilot implementation to add web self-service capabilities. Coordinated procurement and server configuration; designed and developed personal home pages.• INTERNATIONAL PC MIGRATION for 800+ USERS: Site deployment manager of 12-member team. Migrated from Windows 95/98, Lotus Notes mail to Windows 2000, Office 2000, Internet Explorer 5 &Outlook 2000. Upgraded LAN/WAN infrastructure, Cisco routers/switches & servers.

Variety Of Locations

Hired on as employee with this I.T. consulting group and worked onsite at BP Amoco and Ameritech in these roles:PROJECT MANAGER at BP AMOCO in Naperville, IL• Managed Common Operating Environment 3 migration from Win95, Office 95, IE4 and Exchange Client to Win2000, Office 2000, IE5 and Outlook 2000 for 1100 users. • Harmonized BP & Amoco systems after merger. • Identified hardware/software/training requirements and migration schedule.DESKTOP SUPPORT ANALYST at BP AMOCO in Naperville, IL• Provided 2nd level support to 1100 users, troubleshot issues related to: network authority, Windows applications, hardware, software, printing, LAN, WAN, dial-up connectivity and hardware/software installation.• Installed hardware and software for desktops and laptops.CONSULTANT at AMERITECH in Chicago, IL• Supported TTY project related to Clarify 4 to Clarify 6 upgrade at Chicago 911 Call Center.• Researched potential issues to streamline installation process and mitigate any problems.• Helped install new Oracle server and upgrades to existing Oracle servers.