Brian Rhamy Email & Phone Number

Plano, TX

• TRANSITIONED SUPPORT SERVICES to SAIC:
• Helped transition Deskside, Server & Applications Support & Service Desk Support for 1500 users at 3 sites in Orange County to SAIC. Created documentation; managed knowledge transfer.
• As part of ServiceNow implementation, managed ServiceNow integration activities with external Xerox Remedy system (integration of transactional data for Incidents, Service Requests, Configuration Management Database.
• Coordinated requirements definition, integration design, development, testing and implementation with Xerox & SAIC technical teams. Created User Acceptance Test plans and coordinated testing with stakeholders. Served.
• Managed upgrade and coordinated with SAIC & Toyota technical teams to install/configure infrastructure changes/upgrades, led to successful migration of 8000+ computers & 500+ servers.
• Created/managed project schedule, collaborated with support teams, managed risks, provided status reporting and coordinated documentation.TRANSITIONED SUPPORT SERVICES to SAIC:

• SAIC is a premier technology integrator in technical, engineering, intelligence & enterprise information technology markets.I ensure the success of SAIC’s Services & Solutions Group and Toyota via clear definition of.
• Led high-visibility transition of Toyota Motor Sales N.A. and Toyota Motor Engineering & Manufacturing N.A. from Remedy Service Management to one combined ServiceNow instance; $500K annual cost savings.
• Implementation led to streamlined processes, ITIL Best Practices, mobile access, Automated Discovery, Configuration Relationship Model and single sign-on.
• Manage project’s budget forecasts vs. actual; work with vendors to prepare contracts.
• Extensive collaboration to ensure optimal communication and resource management between 30 member team, ServiceNow, Toyota IT, business organizations and Toyota Senior & Executive Management.
• ServiceNow modules: Content Management System and Service Catalog, Incident, Problem, Change, Knowledge, Reporting, Integrations and Configuration Management.

• Life Tech was a biotech company developing gene sequencing technology.Served remotely as PMO Lead of $2M project portfolio for 2 sites (Carlsbad, CA & Frederick, MD) and primary point of contact for all SAIC-related.
• REAL-TIME CHAT FUNCTIONALITY: Managed pilot & successful implementation to enable Life Tech employees to communicate in real-time with SAIC Service Desk agent. Developed communications for end users and coordinated.
• WINDOWS 7 ROLLOUT: Coordinated resourcing requirements, application packaging, modifications to current support processes & development of standard Windows 7 PC image in preparation for rollout. Managed creation of.
• 200 RICOH MULTI-FUNCTION PRINTER IMPLEMENTATION: Developed/ tested standard configuration parameters and processes for use at all U.S. locations. Coordinated implementation schedule and third party testing, facilities.
• CARLSBAD DISASTER RECOVERY DATACENTER BUILDOUT: Provided coordination assistance with planning/execution for transition of 100+ devices (servers & network switches) to re-configured server racks with new UPS & network.

Naperville, IL

• Managed activities of 10-15 developers, resource allocation, contract development/pricing, budget/ schedule management, status reporting, risk management & personnel management for these primary projects:
• DISASTER RECOVERY ASSESSMENTS: Assessed 80+ mission-critical applications for current disaster readiness, made recommendations, managed initial remediation efforts.
• COMPLIANCE-RELATED UPDATES TO POINT OF SALE: Managed development/implementation of enhancements/modifications for credit card settlement & POS systems.
• DISASTER RECOVERY DESIGN & IMPLEMENTATION: Assessed current production environments & provided technical solution recommendations. Included $5.5M business-critical daily processing for North & South America in one.
• BUSINESS OBJECTS/ORACLE DATA WAREHOUSE: Managed design/implementation to analyze near real-time transactional data from U.S. retailers with significant cost savings.
• XCELLENET "HOT" SITE: Managed upgrade/consolidation of 2 XcelleNet application platforms with disaster recovery plan; saved $150,000+ annually in costs.

Variety Of Locations

• Hired on as employee with this I.T. consulting group and worked onsite at BP Amoco and Ameritech in these roles:PROJECT MANAGER at BP AMOCO in Naperville, IL
• Managed Common Operating Environment 3 migration from Win95, Office 95, IE4 and Exchange Client to Win2000, Office 2000, IE5 and Outlook 2000 for 1100 users.
• Harmonized BP & Amoco systems after merger.
• Identified hardware/software/training requirements and migration schedule.DESKTOP SUPPORT ANALYST at BP AMOCO in Naperville, IL
• Provided 2nd level support to 1100 users, troubleshot issues related to: network authority, Windows applications, hardware, software, printing, LAN, WAN, dial-up connectivity and hardware/software installation.
• Installed hardware and software for desktops and laptops.CONSULTANT at AMERITECH in Chicago, IL