Brian Ribeiro Email & Phone Number

Michigan, United States

Greater New York City Area

I am the Assistant Manager and Project Coordinator for the Campus Support Services department which is responsible for all tiers of support at the College. I directly handle staff coaching, project execution, and process improvement.- I have trained and mentored most of our staff for both in-person and remote support, ensuring they are prepared to handle.

Greater New York City Area

I was responsible for implementing critical infrastructure projects across campus ensuring major organizational wide changes are implemented with minimal customer impact. - I was also responsible for organizing and facilitating the yearly committee meetings involving College senior staff, faculty, and students to develop the Student Technology Fee budget..

I was a member of the support team responsible for tier 2 support of campus computer equipment and software, handling both service requests and incident resolution. Also responsible for stepping in and assisting tier 1 resources when needed.

Primary technician responsible for the installation and support of computer equipment and software for clients in the Westchester Area. Clients included primary schools and at home clients.