Brian Forder Email & Phone Number

Dartford, England, United Kingdom

• To support the Health and Safety champion in ensuring H&S compliance and quality records are maintained. • To be aware of the responsibility of all employees to maintain a safe and healthy environment for patients visitors and staff.• To ensure quality plans are set up to deliver the requirements of the contract specification.• To report, and action, any deficiencies in quality standard to the relevant supervisor and manager• To produce and report Management Information relating to quality and H&S as required.• Understand and deliver all contractual terms relating to quality assurance. • Communicate any on site client changes to the appropriate line manager.• Must be able to engage with clients to ensure service requirements are not compromised.• To carry out service monitoring in line with agreed schedules as agreed with line manager • To identify and develop opportunities, through initiative ideas and creative thinking by being proactive.• In agreement with the various managers, investigate and evaluate appropriate initiatives for new services.• Action plans are completed following Patient/consumers satisfaction surveys. • To ensure that developed monitoring systems are implemented and supported fully to demonstrate compliance to the contract specification.• Monitoring systems include the review of labour hours against those originally projected in the contract submission.• The development of reports that highlight areas for efficiency within the operation as a whole.

• Ensuring permit compliance, making complex assessments of operator ability to protect the environment, prevent pollution and optimise resources.• Conducting site inspections and responding, investigating, and undertaking appropriate enforcement action to a range of environmental incidents.• Securing compliance though virtual and physical audit programmes.• Analysis and interpretation of environmental monitoring and performance data.• Using your influencing and negotiating skills to ensure best practice.• Dealing with people at senior levels within industry, local communities, and other interested groups.

Kent

• Managed waste and environmental service contracts including TWM, Grounds & Gardens, Window Cleaning and Pest Control for NHS properties across Kent, Surrey & Sussex; with a combined contract value over £4 million per annum;• Oversaw a busy helpdesk serving approximately 1850 NHS properties; handling queries, complaints and giving technical advice on waste issues;• Writing and presenting training sessions for clinical and non-clinical staff;• Ensuring that invoices received from contractors are checked for accuracy and that they are paid on time;• Providing waste reports for the Trust

Kent

• Delivering waste management and facilities management services to client organisations;• Providing professional advice on the requirements for the safe management of healthcare waste;• Delivering waste management audit programmes and training to client organisations; • Compiling detailed reports in a timely manner following site surveys and completing follow up visits to ensure actions have been addressed;• Assisting in the non-compliance process including investigation and reporting;• Ensuring compliance with legislation by all parties involved with the management of healthcare waste.

Sevenoaks

• Conducting daily, weekly, quarterly and annual audit control files;• Compiling management reports on sales achieved and customer service targets;• Leading morning team meetings, setting and agreeing objectives for the day, resolving issues and reallocating resources where required;• Providing motivation and encouragement to team members to achieve agreed targets and objectives;• Coordinating and delivering regulatory and health and safety training sessions, as well as a suite of key product training exercises;• Collaborating with branch and area managers in reallocating resources, to ensure the regional branch network was sufficiently resourced;• Acting as escalation point for customer complaints, seeing issues through to a satisfactory resolution and authorising compensation and goodwill payments when required.

Maidstone

• Deputising for the branch manager in their absence and completing all necessary activities detailed above;• Ensuring that all cashiers had sufficient money on their tills.

Maidstone

• Serving customers on a day-to-day basis by withdrawing and paying funds into their accounts;• Providing key advice to our customers directly regarding opening our products;• Identifying leads to pass across to our customer relationship adviser, mortgage adviser and Financial Planning Manager so that they may up sell other Co-operative Bank products.

Sheerness

In this position I managed a team of 28 staff in two different departments: the staff restaurant and the customer restaurant. My main duties included: • Ensuring that staff carried out the necessary legal checks throughout the dayArranging legal, heath and hygiene checks and training;• Ensuring that my departments kept within the company stock targets;• Organising for my staff to attend corporate training where required; • Conducting yearly appraisals;• Organising holiday and absence cover for my department;• Carrying out return to work interviews following periods of staff absence. Where necessary I was required to follow these up with attendance reviews, investigatory meetings and disciplinary action. Twice a week I acted as Duty Manager for the fresh food area where I had the responsibility for handing over to the night management team, ensuring that any issues which may have arisen during the previous shift, were reported to the duty manager.

Chatham

My chief role was to act as the initial point of contact for customers and answer their queries over the telephone using an in-house computer system. I was required to identify opportunities to help promote and sell other products offered by Group. I was also responsible for coaching new colleagues and other colleagues whose performance had been identified as unsatisfactory.

Bachelor'S Degree, Environmental Studies, 2.1

Environmental change affects us all, and the challenge of how human society can – and should – respond to environmental problems is likely.

High School, Geography, Science, English, Maths, Technology, It, Art, 9 Gcses, Grades B-D