Brian Keith Email & Phone Number

United States

I am fortunate enough to work with both External Customers, as well as Internal Product Teams.With external customers, I am able to have a conversation, empathize with their problems, and then recommend Boeing solutions that will best support their operations.With the internal product teams, I am able to provide SME input, as well as feedback directly from the customer.Ultimately, my goal is to make the tasks of the end-user easier, so they can focus on the high priority… Show more I am fortunate enough to work with both External Customers, as well as Internal Product Teams.With external customers, I am able to have a conversation, empathize with their problems, and then recommend Boeing solutions that will best support their operations.With the internal product teams, I am able to provide SME input, as well as feedback directly from the customer.Ultimately, my goal is to make the tasks of the end-user easier, so they can focus on the high priority items that require human intervention and decision making. Show less

Greater Denver Area

In this role, I provide Airline Operation Subject Matter Expertise for the design of our flight planning and dispatch products. The products consist of Enterprise Software with multi-million dollar revenues from our worldwide customers ranging from Small Corporate Flight Departments, to the largest International Airlines.My goal is to provide insights so that the software can be designed with a user-centric approach, that is easily used under the high stress environment associated with… Show more In this role, I provide Airline Operation Subject Matter Expertise for the design of our flight planning and dispatch products. The products consist of Enterprise Software with multi-million dollar revenues from our worldwide customers ranging from Small Corporate Flight Departments, to the largest International Airlines.My goal is to provide insights so that the software can be designed with a user-centric approach, that is easily used under the high stress environment associated with flight operations.During the feature design process, my attention is on three primary goals: • Provide an intuitive, and simple interface • Reduce the risk of error • Allow the user to focus on complex priorities, while making routine tasks simple My job demands dialogue across multiple teams • Externally: • I work with a world-wide customer base, each with their own set of operational hurdles • I listen to customers, and empathize with the current problems they have in the operations • Internally: • I work with the business to help prioritize features • I work with User-experience and development teams to design features that meet my three primary goals • I work with support, and training teams to ensure they are aware of new releases as they are being developed • I work with Research teams to increase my knowledge on new technologies, and forward looking designs that will better support customer operationsThat dialogue also includes interpreting between: • Customer <-> Business • Customer <-> Design/development team • Business <-> Design/development team Show less

Denver, Co

This role offered me the opportunity to lead a team of 20 former airline dispatchers.Our goal was to provide a high-standard service, and level of safety for Large Corporate Flight Departments, High Visibility Military and Government Flight Departments, as well as scheduled international airlines. These flight departments wanted the same level of safety and efficiency as US Scheduled Airlines, but did not have a regulatory requirement to employ Licensed Aircraft Dispatchers.I was also… Show more This role offered me the opportunity to lead a team of 20 former airline dispatchers.Our goal was to provide a high-standard service, and level of safety for Large Corporate Flight Departments, High Visibility Military and Government Flight Departments, as well as scheduled international airlines. These flight departments wanted the same level of safety and efficiency as US Scheduled Airlines, but did not have a regulatory requirement to employ Licensed Aircraft Dispatchers.I was also part of the team to oversee the design and development of a web-based communication system that would allow our dispatchers and customers to communicate, and transfer flight documents anywhere in the world with internet connectionHighlights of this position included: • Leading a team of 20 dispatchers in a 24x7 operation • Providing Flight Planning, and Dispatch Services to High Profile VIP Customers around the globe • Customer visits around the world to understand the problems they faced in their operation, and then being able to offer a tailored service to solve their most complex problems • Overseeing the design, and development of a web-based Planning, Delivery, and Communication system that allowed the customers a secure portal to work with the Dispatch Services team to communicate and transfer flight critical paperwork anywhere in the world Show less

Greater Denver Area

Oversee a staff of 20 Aircraft Flight Dispatchers who provide services to both Commercial and Military Aviation Customers. Maintain department work schedule and payroll. Provide annual performance reviews. Provide continuous coaching to ensure the group remains strong as a whole. Coordinate recruiting and promotion efforts with Human Resources.Provide full mission planning, and flight dispatch for Worldwide Military VIP/SAM Missions. Mission aircraft range from Gulfstream Business… Show more Oversee a staff of 20 Aircraft Flight Dispatchers who provide services to both Commercial and Military Aviation Customers. Maintain department work schedule and payroll. Provide annual performance reviews. Provide continuous coaching to ensure the group remains strong as a whole. Coordinate recruiting and promotion efforts with Human Resources.Provide full mission planning, and flight dispatch for Worldwide Military VIP/SAM Missions. Mission aircraft range from Gulfstream Business Jets to Specially Equipped Boeing 747s. This process includes Itinerary Creation, Overflight and Landing Clearance Procurement, along with Day-Of Dispatching and Flight FollowingProvide full trip planning for Executive Flight Operations conducting both domestic and international flights throughout the world. Aircraft range from business jets through large transport jets Provide International Flight Planing paperwork to scheduled airline customers throughout the world, as well as ad-hoc planning requests Provide Customer Support for customers having difficulty with Flight Planning Computer Systems, as well as international flight routingCreated and execute dispatch classroom, and On-The-Job training programVisit customers in order to provide training on Mission Planning Solutions. Act as point-of-contact with customer to ensure all questions are answered, and expectations are met. Show less

Greater Atlanta Area

Provided training for the required number of hours in the following subjects: MeteorologyNOTAMs and NAVAIDS Joint dispatcher-pilot responsibilitiesAirports and Associated CharacteristicsATC and instrument approach proceduresAircraft systems training for both Turbojet, and Turboprop aircraftFlight operation proceduresWeight and balance computationsBasic airplane performance dispatch requirements and proceduresFlight planning, including track selection… Show more Provided training for the required number of hours in the following subjects: MeteorologyNOTAMs and NAVAIDS Joint dispatcher-pilot responsibilitiesAirports and Associated CharacteristicsATC and instrument approach proceduresAircraft systems training for both Turbojet, and Turboprop aircraftFlight operation proceduresWeight and balance computationsBasic airplane performance dispatch requirements and proceduresFlight planning, including track selection, flight time analysis, and fuel requirements Emergency procedures Communications systemsDispatcher resource managementHazardous material training Show less

Greater Atlanta Area

In this role, I shared joint responsibility with the Aircraft Captain for Safety, Legality, and Efficiency for multiple flights. • Maintain Operational Control of approximately 70 flights per shift • Created a plan for each flight while conducting a full review of Weather, Aircraft Maintenance, ATC Constraints, and any hazards associated the flight • Coordinated across multiple departments including: ATC, Maintenance, Meteorology, and … Show more In this role, I shared joint responsibility with the Aircraft Captain for Safety, Legality, and Efficiency for multiple flights. • Maintain Operational Control of approximately 70 flights per shift • Created a plan for each flight while conducting a full review of Weather, Aircraft Maintenance, ATC Constraints, and any hazards associated the flight • Coordinated across multiple departments including: ATC, Maintenance, Meteorology, and Crew as needed for each flight • Once the flight was airborne, I would continue to Proactively Monitor conditions, and keep the Captain apprised of any changes from the Original Plan. This was done for up to 15 flights at any given time • As necessitated by changing conditions, I would Organize and Arrange for Flight Diversions due to Weather, Maintenance, Medical Emergencies, and National Security Show less

Washington D.C. Metro Area

My responsibilities in this position were great. At a high-level, my job was to orchestrate approximately 150 tails and 1000 flights per day from our centralized hub office. Effective communication across multiple groups was a key factor of success in this role. Communications ranged from operational teams such as: Maintenance, Crew Scheduling, ATC, Meteorology, Customer Service, Airport Operations, and Flight Dispatchers...and also to the Executive C-Suite team for daily Operational… Show more My responsibilities in this position were great. At a high-level, my job was to orchestrate approximately 150 tails and 1000 flights per day from our centralized hub office. Effective communication across multiple groups was a key factor of success in this role. Communications ranged from operational teams such as: Maintenance, Crew Scheduling, ATC, Meteorology, Customer Service, Airport Operations, and Flight Dispatchers...and also to the Executive C-Suite team for daily Operational Briefings.Communications ramped up significantly during Irregular Operations such as Weather Storms, and National Emergencies. These required detailed strategic plans to ensure the airline impact was minimized, and able to return to normal operations as quickly as possible.Standard Responsibilities in this position: • Maintain a long-term outlook over the Airline Flight Operations • Manage a team of Operational Managers to ensure plans were implemented effectively • Oversee daily operation of over 850 flights • Coordinate across multiple operational departments including: Dispatch, Maintenance Control, Crew Scheduling, Airport Operations, Air Traffic Control • Coordinate plans with our partner airlines • Develop strategy for irregular operations • Maintain daily staffing level • Run operation with the company monthly/annual goals in mind Show less

Washington D.C. Metro Area

Oversee daily operation of over 850 flightsCoordinate across multiple operational departments including: Dispatch, Maintenance Control, Crew Scheduling, Airport Operations, Air Traffic ControlDevelop strategy for irregular operationsMaintain daily staffing levelRun operation with the company monthly/annual goals in mind

Washington D.C. Metro Area

In this role, I shared joint responsibility with the Aircraft Captain for Safety, Legality, and Efficiency for multiple flights. • Maintain Operational Control of approximately 70 flights per shift • Created a plan for each flight while conducting a full review of Weather, Aircraft Maintenance, ATC Constraints, and any hazards associated the flight • Coordinated across multiple departments including: ATC, Maintenance, Meteorology, and … Show more In this role, I shared joint responsibility with the Aircraft Captain for Safety, Legality, and Efficiency for multiple flights. • Maintain Operational Control of approximately 70 flights per shift • Created a plan for each flight while conducting a full review of Weather, Aircraft Maintenance, ATC Constraints, and any hazards associated the flight • Coordinated across multiple departments including: ATC, Maintenance, Meteorology, and Crew as needed for each flight • Once the flight was airborne, I would continue to Proactively Monitor conditions, and keep the Captain apprised of any changes from the Original Plan. This was done for up to 15 flights at any given time • As necessitated by changing conditions, I would Organize and Arrange for Flight Diversions due to Weather, Maintenance, Medical Emergencies, and National Security Show less

Bs, Psychology

Education record

Flight Dispatch Certification, Aviation

Commercial Instrument Pilot, Airline/Commercial/Professional Pilot And Flight Crew