Brian Rogers Email & Phone Number

Scottsdale, AZ, US

Waverock Software is a vertical market enterprise software operating company that provides long-term capital and operational expertise to our portfolio companies. As COO I am responsible for advising, stepping in as needed, and setting up a shared-services team to support our portfolio.

Advising the team working with Dharmesh on the launch of Agent.ai, a new marketplace for AI agents.

Dublin, Ohio, US

As the founder and former CEO of Grasp (part of Waverock Software) transitions to Grasp's board, I am stepping in as Acting CEO. During my time as CEO we successfully improved our EBITDA margins from 6% to over 20%, while maintaining growth and creating a solid foundation for the full time CEO we hire to build upon.

Oslo, NO

As the VP of Net Revenue Retention I'm responsible for everything post sale to ensure our customers are successful and expand their usage with us. In this role I'll manage support, customer success, account management, and several product & engineering teams dedicated to long term customer health and expansion.

Plano, Texas, US

I manage the global customer success, professional services, support, and customer community teams and am responsible for defining and creating a singular customer experience around the world.

Plano, Texas, US

Trintech is launching a new mid-market division where I'll be responsible for defining the Customer Experience for the North American market.

Boston, US

I invested in an advised OSai in and operations capacity for a bit.

Jacksonville, Florida, US

• As Vice President of Customer Success I manage the teams responsible for our customers - their success with the product, onboarding and education, technical support, and everything in between. I am also responsible for.
• Responsible for all customers post sale, which includes both retention and expansion (up sells / cross sells) revenue
• Transforming team from reactionary and transaction based to a partnership with customers that’s value based - successfully maintained a renewal rate of >90% 2018 YTD while tripling up sell and cross sell revenue YoY
• Customer size varies from single hospital to nationwide systems and value from sub $10K to six and seven figures
• Manage a cross functional team that includes Technical Support, Professional Services, Account Management, and Operations

Jacksonville, Florida, US

As Vice President of Customer Success I manage the teams responsible for our customers - their success with the product, onboarding and education, technical support, and everything in between. I am also responsible for professional services and all revenue post sale including retention, up sales, and cross sales.

Portland, Oregon, US

LeadsRx's mission is to help mainstream marketers make better decisions about the mix of marketing campaigns that drive revenue for their companies. We offer a universal platform for tracking and reporting cross-channel marketing efforts with the ease-of-use and summary-level information that marketers need to perform their job. Using LeadsRx, marketers.

Cambridge, MA, US

Through a strong content marketing machine and no sales acquisition process Litmus has built a touch-less process that has scaled to well over 10,000 customers. Our attention to design and usability has enabled us to develop a product that is both useful and easy to use. That combination of a great product and low friction acquisition process has lead to.

Somerville, MA, US

At Evergage our customer base ran the gamut from small business to large fortune 500 companies. We also worked with a variety of industries including e-commerce, SaaS, and content sites - helping them all generate more revenue by personalizing the user experience in-app as well as on their site. My role at Evergage was to head up customer success where I.

Cambridge, Massachusetts, US

Due to a shift in priorities, we decided to stop funding the People Operations position and put those projects on hold. I moved back to the customer success team to focus on a special project where I scaled how we handle consulting sold to post onboarding customers.

Cambridge, Massachusetts, US

• After 3.5 years on the Customer Success team I decided to take on the challenge of HR at HubSpot. I was very interested in the role because HubSpot has an amazing culture (we’ve won many awards for it) and we’re trying.
• Rolled out Rypple across our entire 300 person company
• Improved existing processes around hiring, employment status changes, and stock option management
• Assisted our sales and customer success groups with their recruiting strategies and needs
• Managed the annual review process
• Ran our internal employee NPS (our employee satisfaction survey)

Cambridge, Massachusetts, US

• I decided to shift focus from working directly with customers to focusing on improving our onboarding program through system and process design, improving efficiency, developing IMC incentive programs, and heavy data.
• Became an expert at leveraging Salesforce for data analysis, reporting, and process design
• Hit aggressive hiring goals
• Responsible for a monthly 100 page report on customer team performance, customer retention, software adoption, etc.
• Worked with managers across several disciplines (Customer Support, Account Management, and Consulting) to improve their processes and reporting
• Worked closely w/ the VP of Customer Success on reporting and data analysis for the Series D round

Cambridge, Massachusetts, US

• I was responsible for managing our hiring process and recruiters, developing our training program for new consultants, managing the person who ran the training program, and I managed all new consultants for their first.
• Managed a team of up to 10 people across several disciplines (consulting, training, recruiting)
• Consistently hit hiring goals (2-4 hires/month)
• Had the best onboarding success metrics compared to other managers
• Worked with the product team to develop in-product pages to assist w/ onboarding and educating customers
• Worked with the director of business operations to iterate on CHI (customer happiness index)

Cambridge, Massachusetts, US

• Due to exceptional performance as an IMC as well as active involvement in helping build and scale our onboarding process I was promoted to Senior IMC (I was the first senior IMC at HubSpot). As a senior IMC I still.
• Worked closely with the VP of Customer Success to develop our first structured onboarding process
• I reviewed the marketing and onboarding strategy for all new customers with the IMC responsible for the customer
• Trained several new IMCs
• Continued to have the lowest churn rate of all IMCs

Cambridge, Massachusetts, US

• As an Inbound Marketing Consultant (IMC) my job was to work with new HubSpot customers and help them both set-up and use our software as well as transform how they market. In 2007/8 inbound marketing was still.
• In total I worked w/ ~200 customers ranging from small businesses (<10 employees) to very large businesses (>1000 employees)
• I had the lowest churn rate of all consultants (1.9% when we had a companywide churn rate of 3-4%)
• Analyzed customer data in order to understand what makes a successful customer as well as build an onboarding process
• Assisted in the development of our methodology around Inbound Marketing – we essentially defined inbound marketing and developed strategies around it

I worked primarily as a rental agent but also did some work as a buying agent. Only did this for a little while to make some money as well as get some outside sales experience. I went into it knowing I would only do it for a short while.

Cambridge, MA, US

• Managed worldwide sales for 4 productso $1,100,000 Annual Quota for 2005 which I exceeded by 8%o Until I voluntarily left at the end of Q2 2006, I was meeting or exceeding quarterly quotaso Approximately 900.
• Managed 3 distributors in Europe and multiple resellers worldwideo Assist with price negotiations, Order Fulfillmento Communicate marketing programs and product scheduleso Direct appropriate leads and follow-up
• Developed Successful Direct Marketing Sales Campaigno Used Data Mining to develop highly targeted contact list; Sent Letter, followed by an email campaigno Throughout concurrently run campaigns I would call customers.

Cambridge, MA, US

• Organized Tradeshowso Organized booth rental, shipping, equipment rental, travel arrangements and other necessities for up to 8 people at a time attending trade showso Organized list of potential tradeshows and.
• Marketing Materialo Assisted in designing campaigns; Writing mail pieces; Tracking success/failure of campaignso Wrote and organized a quarterly newslettero Assisted in design of Marketing Materials
• Web Site Administrationo Worked with marketing manager to design layout of websiteo Examined web marketing reports to determine successful keywords and search engineso Updated website with current articles.

State College, Pennsylvania, US

• Managed 5 part time sales associates and 3 part time customer service associates
• Managed 3 developers and a graphics artist for the production of secondary company web site
• Developed strategy for marketing and running business for secondary web site

Degree In Management Science (Sloan Undergrad Program), Also Took A Lot Of Math And Computer Science Classes, But No Degree In Those Fields.

Education record

Education record