Brian Orner
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Brian Orner Email & Phone Number

Call Center Planning Analys at Wells Fargo
Location: Greater Phoenix Area, United States, United States 7 work roles 4 schools
1 work email found @wellsfargo.com LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

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Work email b****@wellsfargo.com
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Current company
Wells Fargo
Role
Call Center Planning Analys
Location
Greater Phoenix Area, United States, United States
Company size
205138 employees

Who is Brian Orner? Overview

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Quick answer

Brian Orner is listed as Call Center Planning Analys at Wells Fargo, a company with 205138 employees, based in Greater Phoenix Area, United States, United States. AeroLeads shows a work email signal at wellsfargo.com and a matched LinkedIn profile for Brian Orner.

Brian Orner previously worked as Call Center Planning Analyst at Wells Fargo and Sr Traffic Workforce Analyst at Unitedhealth Group / Catamaran Rx. Brian Orner holds Certificate, Ec Council - It Security, Ethical Hacking And Countermeasures from Dynamic Worldwide Training.

Company email context

Email format at Wells Fargo

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{first}.{last}@wellsfargo.com
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Profile bio

About Brian Orner

OBJECTIVEProviding management and leadership within customer service and technical support operations to the enhancement of business objectives and the customer experience. Adept in team dynamics, collaboration and mediation/dispute resolution. Proficient in enabling best practice development and building Communities of Practice improving process and methodology. Solid track record of improving scheduling, adherence, teamwork and service levels using resource modeling, forecasting, trending and performance analysis reporting. APPLICATIONS & TECHNOLOGIESMicrosoft Office [Advanced Proficiency], Visio Pro, SharePoint, Tableau, Crystal Reports, SQL, HTML, Visual Basic, ODBC, SEI CMM, TQM, Avaya CMS, Aspect eWFM, Nice IEXWorkforce Management AnalysisResource and Capacity PlanningReport Development and AutomationMediation and Dispute/Conflict ResolutionKnowledge ManagementNOMAN (IT Operations Capability Assessment)Networking and Protocol AnalysisIT Security and Countermeasures

Listed skills include Process Improvement, Project Management, Program Management, Visio, and 33 others.

Current workplace

Brian Orner's current company

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Wells Fargo
Wells Fargo
Call Center Planning Analys
Phoenix, AZ, US
Website
wellsfargo.com
Employees
205138
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Company profile
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7 roles

Brian Orner work experience

A career timeline built from the work history available for this profile.

Call Center Planning Analys

Wells Fargo

Phoenix, AZ, US

Call Center Planning Analyst

Current
Wells Fargo

San Francisco, California, US

Key Analyst with the Enterprise Complaints Management Office (ECMO) Workforce Management Team. performing complex data analysis to determine staffing targets, call volume trends, develop long-term strategies and make recommendations for staffing and volume forecasting changes based on forecast scenarios. Compilation and mining of data from a variety of.

Jul 2021 - Present

Sr Traffic Workforce Analyst

Current
Unitedhealth Group / Catamaran Rx

US

Provided development of Workforce Management strategies for back office and claims functions improving adherence, processing, task aging and process workflow. Created the master daily performance workbook and dashboard for the Call Center providing key performance data with drill down to program and daily/weekly/monthly details increasing efficiency and.

Sep 2013 - Present

Support Services Manager

Skymall

Phoenix, AZ, US

Leadership of the Customer Care Center’s Training and Workforce Management departments including strategy, processes, budgeting, course content and delivery. Oversight of short-term and long-term forecasting, resource planning and scheduling. Developed Excel “daily flash” and month to date dashboards improving statistical performance reporting by 75%..

Oct 2012 - Feb 2013

Senior Workforce Management (Wfm) Analyst

Mckesson

Irving, Texas, US

Analysis, forecasting, scheduling, reporting and resource planning in a 600+ agent, multiple initiative call center. Developed Excel dashboards for daily and MTD Program and Team performance, trending and KPIs as well as providing root cause analysis. Redesigned the scoping, resource and capacity planning methodologies for building new program teams and.

Sep 2008 - Apr 2012

Supervisor Technical Support

Ndc Health

Supervision, monitoring, coaching and employee development of a team of technical software support agents. Provided tacit expertise of medical billing, claims processing, data analysis, medical practice management software (Medisoft and Lytec) and networking. Mediated call escalations and customer issues. Developed KPI and Performance Reports, using Avaya.

Apr 2005 - Sep 2008

Manager Of Knowledge Management And Site Management

Sprint Esolutions/Paranet

Provided strategy, concepts, definition, taxonomy, training and scope for Knowledge Management development and practice. Established functional Communities of Practice enabling collaboration, best practice development and knowledge capture. Guided development and implementation of repositories and user interface for content submission, classification and.

Sep 1995 - Apr 2005
Team & coworkers

Colleagues at Wells Fargo

Other employees you can reach at wellsfargo.com. View company contacts for 205138 employees →

SK Shea Kondrat Shea Kondrat Colleague at Wells FargoBirmingham, Michigan, United States, United States View → DB Daniel Brown Daniel Brown Colleague at Wells FargoCharlotte, North Carolina, United States, United States View → KN Kathleen Nastiuk Kathleen Nastiuk Colleague at Wells FargoCharlotte, North Carolina, United States, United States View → AJ Aman Jaiswal Aman Jaiswal Colleague at Wells FargoBengaluru, Karnataka, India, India View → JC Judith Chel R. Garcia Judith Chel R. Garcia Colleague at Wells FargoMetro Manila, National Capital Region, Philippines, Philippines View → JS Joann Steward Joann Steward Colleague at Wells FargoBoise, Idaho, United States, United States View → LW Lee Warnberg Lee Warnberg Colleague at Wells FargoSt Michael, Minnesota, United States, United States View → CJ Crystol Jones Crystol Jones Colleague at Wells FargoUnited States, United States View → DT Dina Trujillo Dina Trujillo Colleague at Wells FargoArvada, Colorado, United States, United States View → VL Victoria Lynn Brown Victoria Lynn Brown Colleague at Wells FargoGreater Birmingham, Alabama Area, United States View →
4 education records

Brian Orner education

Certificate, Ec Council - It Security, Ethical Hacking And Countermeasures

Dynamic Worldwide Training

Bs, Business Management

University Of Phoenix

Certificate, Mediation

University Of Phoenix

Aas, Electronics Engineering

Colorado Technical University
FAQ

Frequently asked questions about Brian Orner

Quick answers generated from the profile data available on this page.

What company does Brian Orner work for?

Brian Orner works for Wells Fargo.

What is Brian Orner's role at Wells Fargo?

Brian Orner is listed as Call Center Planning Analys at Wells Fargo.

What is Brian Orner's email address?

AeroLeads has found 1 work email signal at @wellsfargo.com for Brian Orner at Wells Fargo.

Where is Brian Orner based?

Brian Orner is based in Greater Phoenix Area, United States, United States while working with Wells Fargo.

What companies has Brian Orner worked for?

Brian Orner has worked for Wells Fargo, Unitedhealth Group / Catamaran Rx, Skymall, Mckesson, and Ndc Health.

Who are Brian Orner's colleagues at Wells Fargo?

Brian Orner's colleagues at Wells Fargo include Shea Kondrat, Daniel Brown, Kathleen Nastiuk, Aman Jaiswal, and Judith Chel R. Garcia.

How can I contact Brian Orner?

You can use AeroLeads to view verified contact signals for Brian Orner at Wells Fargo, including work email, phone, and LinkedIn data when available.

What schools did Brian Orner attend?

Brian Orner holds Certificate, Ec Council - It Security, Ethical Hacking And Countermeasures from Dynamic Worldwide Training.

What skills is Brian Orner known for?

Brian Orner is listed with skills including Process Improvement, Project Management, Program Management, Visio, Business Analysis, Workforce Management, Vendor Management, and Data Analysis.

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