Wrote, enhanced and maintained front and back-end code for software services which provide for better streamlining of the cancellation process of aftermarket products due to early payoff, repossession, total loss, charge-off, and abandonment while ensuring compliance.• Spearheaded an effort to automate client onboarding through automating the provisioning of databases, deployment definitions, and settings configurations to minimize manual involvement and human error• Created and updated API endpoints to better facilitate loan cancellation workflows and to allow for the incorporation of PEGA low-code tools.Wrote, maintained, and enhanced code for a metrics, analytics, insights and reporting platform that guides customers/users through their loan, risk, and dealer financial performance.• Helped train and mentor interns as they assisted with the beginnings of a front-end refresh and upgrade• Created tools to help team members resolve client issues regarding the correction of historical data

Performed maintenance and wrote enhancements for current and legacy software used by corporate, franchisees and company stores.● Wrote and maintained windows services and web API’s which handle automated tasks to receive and deliver data to and from vendors● Updated older web pages and applications from classic ASP and VBScript to C# .NET and JavaScript, or to MVC● Co-authored a "Red Alert" system which raised awareness of issues brought by customers so that they would get maximum attention.● Improved code that automatically fills out electronic documents, utilizing ITextSharp and logic improvements to reduce overhead and future maintenance

Designed, developed, implemented and maintained software and macros used to automate claims adjudication and processing for various mainframe systems across the enterprise, modified and created online interactive decision guides in ASP and HTML and provided help desk support for users experiencing issues with macros or other related applications.• A change in Medicare pricing necessitated the adjusting of more than 100,000 claims within a 2 week period. An application was written to work alongside multiple instances of itself to process 8,000 claims a day.

Designed, developed, tested and planned the implementation of a materials manager software package for licensing and distribution to car-auto body shops nationwide and to Canada and Mexico through companies such as Sherwin Williams and Akzo-Nobel. Also provided technical assistance and support to management and employees out in the field regarding networking, computer software and hardware issues.• Software was to be a new and improved version of currently existing software which was coded in Visual Basic 6 and utilize new features and capabilities along with others unavailable to Visual Basic 6. Utilized Adobe Flex 3 to create new version with internet based updates, modular add-ons, integrated database, drag and drop between components, integrated report generation.

• Took inbound calls from customers and provided customer assistance and support for personal navigation assistants, logged and documented cases according to company standards and procedures, and escalated cases when necessary.