» Utilized business writing strategies to develop internal and client friendly communications, such as press releases, quarterly newsletters, and informational/status notifications about products, services, and client action items.» Utilized technical writing skills to synthesize company documentation such as product training guides and ancillary product marketing materials.» Organized annual MDT Connect Client Conference and CEO Forum events. · Strong familiarity with establishing user event registration and surveys via Constant Contact and Eventsquid. · Strong familiarity with configuring engaging event navigation mobile applications via YAPP, CrowdCompass, and Eventsquid. · Oversaw A/V equipment budget and setup of 41 speaking sessions for our annual corporate user acceptance conference. » Assisted in brand awareness campaigns that included: · Strategically collaborating with the CEO and VP of Marketing & Communications to develop themed company logos and motion graphic designs utilizing the Adobe Creative Suite branding campaigns. · Developing uniform company email signature blocks using the Exclaimer Template Editor software. · Designing and managing eye-catching content using a combination of Adobe After Effects and Microsoft Power Point for Bright Sign digital signage installed in all corporate offices to keep employees up-to-date on internal news. · Managing MDT's social media accounts (Facebook, Twitter, and LinkedIn) and developing posts that are relevant to the client base and the financial, specifically credit union, industry. · Managing information and media content, with ADA compliance specifications in mind, for MDT's For Clients Portal and WordPress website to keep our clients, and prospective clients, up-to-date and engaged on all MDT offerings and news. · Collaborating with the Marketing & Communications team to redesign and reinvigorate MDT's main website for prospective clients.

» Managed business relationships for 11 assigned clients.» Drafted detailed reports and records to keep the management team informed of progress towards established objectives, and of any significant challenges.» Acted as first point of contact for all clients to provide: · Level 1 Symitar and client support, including troubleshooting system issues. · Telephone assistance with ancillary software applications (such as: Access Softek mobile banking suite, Bluepoint Solutions, NetTeller, NTMC, etc.). · Assistance with IDS.com: Intelligent Document Solutions electronic print mail project requests when needed. · Support for users seeking assistance with MDT's electronic ticketing system as well as the Jack Henry Client Portal. · Escalation assistance on specific issues when needed.

» Utilized the Apple Steps of Service (Approach customers with a warm welcome; Probe politely to understand the customer's needs; Present a solution for the customer; Listen for and resolve issues or concerns; End with a fond farewell and an invitation to return) to create an energy and excitement around Apple products to leave the customer with a lasting memorable purchasing experience.» Listened and advised customers on the products best suited for their specific needs.» Assisted in managing the flow of store traffic and introducing customers to the right resources for proper assistance.» Utilized strong communication skills and product familiarity to teach small hands-on product workshops for customers.» Chosen to be a part of a small team tasked with figuring out the most efficient and helpful way to help customers set up their new apple products in store. This team was formed before corporate standards were introduced.» Assisted the BOH (Back of House) Logistical team with the unpacking and stocking of store products.» Assisted the Visual Standards Team in altering the store's appearance in preparation for new products and marketing campaigns.

I taught U.S. History to 9th and 10th grade in the Montessori program.

» Maintained A/V equipment on Grand Valley State University's Allendale Campus. · Utilized Micrsoft Access to log equipment information.» Maintained A/V office equipment inventory.» Assisted campus staff in troubleshooting A/V equipment issues.

I assisted in teaching sixth grade Social Studies and seventh grade English.

» Custom fitted customers for golf equipment.» Managed store inventory.» Assisted with store visual branding by using thoughtful product placement practices.» Maintained store cleanliness.