Brian P. Email & Phone Number

San Francisco, California, United States

Louisville, KY, US

• Led the successful integration of multiple API solutions that reduced user workflow time by 30%, significantly enhancing efficiency and user experience.
• Collaborated with cross-functional teams, including engineering, sales, and marketing, to drive seamless integration and product enhancements that won the 2024 MedTech Breakthrough Award for Best Care Orchestration.
• Managed the end-to-end product lifecycle, from ideation through launch, ensuring successful delivery of high-impact product updates that improved engagement by 35%.
• Conducted deep market research and user feedback analysis to continuously drive product innovation and align solutions with evolving customer needs.
• Developed product roadmaps and collaborated with stakeholders to prioritize and manage trade-offs for technical integrations, aligning business objectives with customer requirements.
• Acted as the primary liaison between the product and engineering teams, answering questions and clarifying product requirements to ensure smooth execution of development tasks.

Palo Alto, CA, US

• Support development and testing of native apps, hardware, and firmware across multiple product lines to expand abode's reach in the loT space
• Collaborated with cross-functional teams including Software Engineering, Product Design, Marketing and Customer Support in all phases of custom product solutions delivery from requirements gathering through build, test.
• Maintain B2B partnerships ensuring objectives and requirements are prioritized into sprints and are aligned with the broader team overseeing seamless, high-quality rollouts to on-time and on-budget conclusion

Palo Alto, CA, US

• Promote and champion hardware and software releases to improve the abode platform as it pertains to increasing customer growth and satisfaction.
• Ensure customers are kept up to date on new product releases and features working closely with the product marketing team.
• Use data to ensure enough resources are scheduled to be able to provide service to all customers.
• Monitor and ensure timely, accurate responses to customers across our support and media platforms, including; Reddit, Facebook, Twitter, Zendesk, YouTube, Email, and Chat.
• Development of support articles, including web articles and videos, so that customers can help themselves to get the most out products, both software and hardware.
• Co-ordinate the creation of internal documentation to streamline and improve training of the abode team

Palo Alto, CA, US

• Facilitate the growth of the support team globally
• Coordinate with Dev/UI/Hardware teams for integrations of smart devices
• Develop strategies cross-departmentally to reduce customer turnover and increase profit
• Hire, train, and manage the customer support team

Palo Alto, CA, US

• Troubleshoot, document and escalate TCP/IP and smart home device issues
• Facilitate discussion across development teams to improve product and customer experience
• Cultivated customer relationships with Salesforce Desk, Zendesk, Intercom, and 8x8 Virtual Office
• Contribute to product documentation, manuals, and customer guides
• Work across multiple teams to improve customer experience and retention
• Test beta software releases for mobile and web apps to diagnose root cause of issues and ensure quality

• Developed a website application and deliver the product to the selected nonprofit organization.
• Collaborated with a team of web developers with Git, work on database designing and building the project from scratch.
• Utilized full stack technologies of back-end and front-end such as Ruby on Rails, JavaScript, HTML, CSS, AngularJS, Agile, Service Oriented Programming (APIs), and more.
• Completed desired features on project and add on additional technologies when needed.
• Communicated with client about project plans and distribute information to the team.

Irving, TX, US

• Managed and maintained the growth of a high volume convenience store
• Created efficient schedules to maximize profits while maintaining store operations
• Reduced stock by 12% refocusing objectives of the store to “fast movers”
• Had had an average yearly growth of 4% since owning the store
• Executed quarterly reset of store to corporate schematic
• Overhauled organization and selection of vault products that led to a growth of 21%

Walnut Creek, California, US

• Worked with children with autism to help them build relationships with their families and peers
• Developed learning plans to reduce behaviors that were intrusive or abusive to othersor themselves
• Created novel ways for the children to reach their goals while having fun
• Worked with parents and teachers to adapt lessons to exactly what the child needed to be more successful

San Francisco, California, US

• Developed practice programs for youth teams to facilitate skill development
• Simultaneously created and executed camp activities
• Worked with parents to target child’s skill development