Brian R. Spivey Email & Phone Number

Houston, Texas, United States

Houston, Texas, United States

Houston, Texas

Houston, Texas

• Install, configure and maintain operating systems, networking, device drivers and security patches using efficient deployment technologies.
• Perform general preventative maintenance tasks on computers, printers and any other authorized peripheral equipment.
• Perform remedial repairs on computers, printers and any other authorized peripheral equipment.
• Customize desktop hardware to meet user specifications while maintaining corporate standards.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• User tools and methodologies to load, copy and customize operating system configurations for deployment.

Northeast Houston

• Resolved user applications (OnBase, Salesforce, SAP, Office 2016 and 360) issues under level 2 supportfor over 400 users.
• Installed and configured Windows 7 and 10 (operating systems) workstations within Headquarters andremote terminal locations.
• Diagnosed and repaired computers to component and software level, establishing alternative repairprocedures to meet user needs.
• Troubleshooted and resolved desktop, network, and systems issues with extensive emphasis in providingcustomer support via face-to-face, email, and telephone.
• Provided desktop support for specialized hardware and software systems used in network libraries.
• Upgraded and Sustained systems for all executive users, including VPs.

Houston Area, Texas

• Provided telephone support for technical advisement for inbound calls for doctors' offices and pharmaciesfor all network applications related to the Compounder Software.
• Resolve and Report with a company team and provide regular maintenance, repairs and troubleshootingwhenever the customer would report issues with the software.
• Designed and led network and security system upgrades, providing technical guidance and problem-solvinganalysis.
• Provided client training relative to point of sale (POS) software
• Designed, documented and executed maintenance procedures, including system upgrades, and system backups.

Houston, Texas Area

• Collaborated with multiple vendors to bring new technology in-house
• Assisted in the strategic implementation of several Dos/Windows migrations to Linux with planning,implementing, and testing POS systems
• Assisted with planning, implementing, and testing POS systems
• Assembled, configured, and maintained computers
• Resolved problems or made referrals to systems support or network/communication staff
• Provided technical support for POS hand held software

Developed and maintained knowledge of legacy, current and new PC hardware and software technology including Business Area Applications. Analyze types of problems and questions received to determine major areas for improvement. Recommended possible solutions to management and assisted with special projects as needed. Consulted with personnel in other IT.

Bellaire, Texas

AT&T is one of the largest communications company in the world, more than 120 million customers count on us every day to deliver the wireless, Internet, data and advertising services.Extensive knowledge and troubleshooting skills of AT&T DSL Modem and Routers. Complied weekly reports monitoring daily budgets and control. Assisted with minor technical.

Tait Radio Communications provides radio communications technology services and equipment to city and urban governments, municipalities and schools.Maintained customer request for repairs via email. Assisted with minor technical assistance and arrangement for shipping and receiving.Responsible for active and passive recruitment and retention of past and.

Verizon Wireless is a provider of advanced cellular devices and services throughout the United States. Assist customers with technical issues with cellular devices.Provide third level support to Mobile Web 1.0 & 2.0, text messaging, VCAST, Push to Talk, and Get It Now applications.Assist with system outages, phone exchanges due to malfunctions, and basic.

It Networking And Telecommunications, 3.2

Activities and Societies: CCNA, A+

Associate Of Arts And Sciences - Aas, Business, Management, Marketing, And Related Support Services, 3.25

General Study, Business Administration And Management, General