www.vertaz.com

Business Analyst in Information and Documentation Services area of the Quality Department.•Supported department web-site and SharePoint sites •Identifying areas if improvement within Product Data Management (PDM) process •Utilized Lean Business Process (LBP) tools to identify and correct areas of improvement which provided a Return On Investment (ROI) exceeding corporate threshold

• Provided on-call customer support for worldwide manufacturing sites, which required knowledge of SQL Server, UNIX, MES, Windows Servers, Oracle, Crystal Reports, BMC Remedy, and IBM Rational software• Implemented multiple enterprise software applications, while maintaining project objectives and customer business requirements• Provided on-site implementation support, communicating progress, and relaying issues with corrective actions to project team members• Effectively worked with multiple world-wide business units within the corporation to unify reporting solution on Enterprise Asset Management, EAM, system• Instrumental in implementing the BMC TM-ART monitoring tool on the corporate manufacturing databases, which captured outages and notified on-call team members before customers were aware of the issue• Owned production support process which included updating SOP documentation and implementing a RCCA (Root Cause and Corrective Action) process to reduced issue-bug occurrences• Proposed and implemented cost saving process in inventory process that aligned with corporate objectives. Solution allowed alliance of future enhancements such as SAP interfaces and consolidation of purchases amongst sites• Provided worldwide technical support of corporate global labeling system utilizing Windows Server 2003 servers, SQL 2000, HP thin clients, and Altiris software• Supported software testing by creating test scripts, mentoring testers of business processes, and performing software testing (IQ/PQ)

• Created new cardiac device programmer production line, wrote manufacturing instructions, documented maintenance procedures and schedules, certified training of new operators, and monitored production quality which reduced dependence upon external suppliers of configured units, thus allowing faster shipping time• Enabled cost savings of approximately $670 per shipment of units by creating a part number for a power supply, allowing the customer to order a power supply and not an entire programmer

Built trusting relationships with key customers and learned about the many functions within the organization. Supported new product launches by ensuring new equipment was processed and calibrated in accordance with corporate procedures. Through leading by example, quickly became the first person to call for metrology related issues. Became the lead calibration technician on second shift, who provided mentoring and guidance to co-workers.• Learned Fluke MetCal programming to automate adjustment procedure that saved the company down time and cost to send to vendor• Authored both automated, using Fluke MetCal software, and manual calibration procedures, Microsoft Word and Excel• Utilized Microsoft C++ programs to control test equipment during quality tests.• Trained entry-level technicians on various electronic calibrations.• Communicated with internal customers recommending solutions to their calibration needs and concerns.• Created and customized reports utilizing Seagate Crystal Reports and Microsoft Access.• Utilized TOAD and SQL Anywhere to run ad-hoc queries on MP2 and MetBase databases.