Brian Santiago Email & Phone Number

Ocala, FL, US

10549 Southwest 73rd Avenue

Identified and resolved hardware and software issues on over 100 computers, resulting in a 95% customer satisfaction rate.Built custom computer rigs tailored to client specifications, leading to a 40% increase in sales compared to pre-built options.Implemented strategic pricing strategy that resulted in a 20% increase in profit margin on computer sales.

Central Islip, New York, United States

• Executed thorough audits on information systems and operational procedures to affirm adherence to internal and regulatory directives, pinpointed risks, and proposed practical measures for bolstering system security and.
• Collaborated with various departmental teams to implement and uphold security measures, resulting in sustained network reliability with a 99.9% uptime and successful prevention of data breaches across a two-year period.

• Enhanced client engagement and trust, achieving a 30% growth in repeat business by ensuring proactive communication and effective issue resolution.
• Improved client retention by 15% through meticulous audit processes that identified and corrected account discrepancies.
• Boosted decision-making efficiency by 10% by creating and presenting detailed forecast analysis reports.
• Achieved a 95% customer satisfaction rate by resolving a wide range of hardware and software issues, contributing to a 20% increase in productivity

Chandler, Arizona, United States

Identified and resolved 95% of errors in the as400 system by implementing proactive monitoring and error detection measures.Collaborated with cross-functional teams to create and implement training programs for employees, resulting in a 75% decrease in user-generated errors within the as400 system.Implemented proactive monitoring processes, reducing the.

Central Islip, New York, United States

Proactively identified and mitigated enterprise threats, leading to widespread alerts.Monitored software patches and security updates, rigorously testing and validating system modifications.Conducted detailed system and network forensics to detect and eliminate security threats.Produced comprehensive incident reports and thoroughly investigated suspicious.

• Conducted comprehensive needs analyses to recommend personalized insurance solutions, ensuring adherence to industry regulations and client satisfaction.
• Facilitated risk assessment and coverage determination in collaboration with underwriters, contributing to accurate policy customization and client risk management.
• Managed client relationships through effective communication, delivering policy details, handling inquiries, and implementing long-term protection plans to meet clients' evolving needs.

• Provided leadership and support to team members, facilitating a collaborative environment to achieve both team and individual goals.
• Resolved customer concerns efficiently, maintaining a commitment to excellent service and customer satisfaction.
• Oversaw inventory management, liaising with vendors to guarantee consistent product availability in line with demand and operational needs.