Plan and manage the restaurant, room service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

• Responsible for 12-15 servers as well as one-on-one training for all new hires• Assignment and inspection of opening and closing side work duties• Address any guest issues in absence of management• Conduct periodic safety inspections to ensure that employees adhere to OSHA standards• Control inventory by ensuring that the front of house is sufficiently stocked and that additional supplies in excess of pre-designated par levels are returned to the stockroom for weekly inventory

•Supervise staff of 20 servers, runners, bussers, bartenders, and hosts•Schedule staff of 6 in-room dining staff • Coordinate with concierge to deliver guest amenities in a timely manner • Ensure that staff members are compensated for delivery of amenities and room service orders• Assign amenity expenses to appropriate business units• Ensure room service items are removed from hallways and guest rooms in a timely manner• Handle all guest recovery issues to the satisfaction of the guest • Assist room service and restaurant server with opening and closing sidework duties• Follow up to make ensure that all door hanger breakfast orders are processed in time for delivery• Check all email and calendar invites to ensure that any pop up amenities or prior requests are processed on time• Review all guest surveys and keep abreast of all possible guest shops to better represent the Kimpton brand• Expedite food from kitchen to ensure speedy service to guests•Ensure that coffee station in lobby is clean, well stocked, and broken down in a timely manner• Conduct daily pre-shift meetings to inform staff of menu changes and to reinforce service standards and company expectations • Conduct one on one discussions to praise employees for exceptional performance • Review sidework checklist to ensure that the outgoing shift has prepared the incoming shift for success • Encourage feedback and constructive criticism. Front line employees are the best resource in regard to streamlining processes and implementing scientific management techniques that will save the company time and money over the course of time.

• Recruited and trained F&B employees, resulting in a 12% decrease in turnover from the previous year• Reduced payroll budget by 15% and increased productivity by 8% during first quarter• Reduced F&B costs by offering incentives to employees who met or exceeded food comp reduction goals• Increased inventory turnover by 22% by featuring drink specials using overstocked liquor• Reduced liquor cost by 12% by conducting daily bar pour tests and restricting liquor room access• Processed inventory requisitions and placed F&B orders for restaurant, cafe, and room service• Monitored food quality and addressed in-house guest complaints, online messages boards, and review apps

• Management of all details necessary to ensure timely execution of advertisement and vending• Composed and disseminated registration list, vendor list, and event deadlines throughout organization• Primary point of contact for vendors throughout conference• Designed and launched an interactive social media marketing campaign to promote the event• Created Hootsuite account to prepare, manage, and schedule social media postings and updates for multiple platforms including Facebook, Twitter, and Instagram• Analyzed statistical data generated by Hootsuite to evaluate and revise social media marketing strategy•Reformatted Microsoft Office spreadsheets and corrected formulas to create a database using Microsoft Access

• Supervised 8 to 14 servers and conducted classroom training for all new hires• Assigned as mentor to employees in need of additional training• Liaison between special events department and event hosts• Controlled labor costs by forecasting demand and adjusting daily labor plan during periods of low volume

• Hired/developed staff of 30 for two hair salons• Performed scheduling, payroll, and HR functions and managed, instructed, motivated, and disciplined staff• Exceeded product sales goal of 15% through implementation of a product sales incentive program• Executed all marketing initiatives and monitored customer service standards

• Acting liaison between Riviera Concepts Inc., and Sales Personnel at Bloomingdales, Saks Fifth Avenue, Lord & Taylor, Macy’s, Bergdorf Goodman, Nordstrom, and Sephora in the New York Metropolitan Area• Maximized in-store retail sales/promotions by ensuring proper stock, collateral, and in-store coverage.• Handled logistics for all designer and celebrity personal appearances• Orchestrated over 30 “in-store” special events/brand tie-ins for charity events and designer fashion shows

• Catered high-end parties at private homes, country clubs, and outdoor venues

• Catered high-end events at hotels, outdoor venues, The Metropolitan Museum of Art, The Museum of Modern Art, and the Park Avenue Armory