Brian Cass Email & Phone Number

Toronto, Canada Area

Brampton

Troubleshoot computer hardware, software or network-Install new software on user’s computers-Clean, modify and repair computer hardware including monitors, keyboard and printers-Work with vendors to install and support voice & data needs for field-Evaluation of company hardware and software-Provide excellent customer service to phone calls or emails-Provide on-site assistance to remote locations-Maintain inventory and report discrepancies-Hardware Support: Dell… Show more Troubleshoot computer hardware, software or network-Install new software on user’s computers-Clean, modify and repair computer hardware including monitors, keyboard and printers-Work with vendors to install and support voice & data needs for field-Evaluation of company hardware and software-Provide excellent customer service to phone calls or emails-Provide on-site assistance to remote locations-Maintain inventory and report discrepancies-Hardware Support: Dell laptops/desktops; Cisco Aps, Firewalls, Switches and IP Phones/Cellular devices & use Exchange 365 mail and work with Win XP and Win7 O/S Show less

Toronto, Canada Area

Mississauga

Ongoing outsourcing IT support for various clients including Leo-Pharma, Ford Canada, P&G, Mohawk Supply Chain Services and Kone. Various responsibilities include:Support head office, national and international employees via remote access, phone and same time chatSupport and troubleshoot RSA VPN clientsAssess problems/situations, troubleshoot and provide timely action/resolution for information systemsWork closely with HR to set up all new users, locally and nationally… Show more Ongoing outsourcing IT support for various clients including Leo-Pharma, Ford Canada, P&G, Mohawk Supply Chain Services and Kone. Various responsibilities include:Support head office, national and international employees via remote access, phone and same time chatSupport and troubleshoot RSA VPN clientsAssess problems/situations, troubleshoot and provide timely action/resolution for information systemsWork closely with HR to set up all new users, locally and nationally Lead training and orientation for all new staff/new users (Canadian and American) on internal software and desktop/laptop set upRe-image PCs and laptops using various imaging softwareSet up internal and remote phone systems using Call Pilot SoftwareManage and execute internal back-up procedures and protocols using Back-up Exec Software Understand and execute all existing and newly developed Standard Operating Procedures (SOPs)Support Lotus Notes and Outlook Support XP, Windows Vista and Windows 7Administer Windows 2003 server Show less

.soroc.comWorked with high pressure clients including Trading Floor professionals for Financial institutions.Provide on-site second-level support for Bank of Montreal and Nesbitt Burns financial institutions; CIBC and Wood Gundy; and AGF Management Ltd. Support CEO and VPs, as well as customers in the headquarters and main branchesUsed managed desktop and laptops using Windows 2000, XP and Windows 7, MS Office environmentAdminister IBM, Dell and HP servers, both hardware… Show more .soroc.comWorked with high pressure clients including Trading Floor professionals for Financial institutions.Provide on-site second-level support for Bank of Montreal and Nesbitt Burns financial institutions; CIBC and Wood Gundy; and AGF Management Ltd. Support CEO and VPs, as well as customers in the headquarters and main branchesUsed managed desktop and laptops using Windows 2000, XP and Windows 7, MS Office environmentAdminister IBM, Dell and HP servers, both hardware and softwareEnsure timely response and identify system resolution/repairs for hardware, software and network failures Install software (printers, drivers, anti-virus, etc.)Image and re-image PCs and laptopsSupport HP, Ricoh and Lexmark printersInstall and troubleshoot Blackberry/PDAsWork closely with key vendors such as IBM, Dell and HP, including ordering and returning partsEnvironment: Windows 2003, Dell Servers and PCs, Lenova Laptops, IBM Servers, HP printers Show less

Occasional work providing catering and foodservice support for various trade shows, events and functions

Acted as a technical solutions consultant, providing client site application support Configured and troubleshot hardware devices and drivers, desktop environmentsProvided PC and network troubleshooting supportWorked in a mixed mode environment Implemented and conducted administration of resourcesImplemented, managed and troubleshot network protocols and servicesSelected Accomplishments:Worked two to three days per week while completing a full course load at… Show more Acted as a technical solutions consultant, providing client site application support Configured and troubleshot hardware devices and drivers, desktop environmentsProvided PC and network troubleshooting supportWorked in a mixed mode environment Implemented and conducted administration of resourcesImplemented, managed and troubleshot network protocols and servicesSelected Accomplishments:Worked two to three days per week while completing a full course load at CollegeWorked with high pressure clients including Trading Floor professionalsConnected a 55 node network in Microsoft Active Directory environment Show less

Daily management of in-house systems and programs within IT department, including the Internet and IntranetPerformed back-end programming for financial business requirementsWorked with a team of fourPerformed C++ programming for three years

Full Stack Web Development Certification, Computer Software Engineering

Network Engineering Diploma, 2004