We are proud of the long-term partnerships we have with brands like Peak Design, Hydro Flask, Brooklinen, OXO, Made In Cookware and more.We strive to create a culture where superior service is our primary sales strategy, clients and co-workers are friends and hard work is balanced with play.Our core tenets:- Partner with brands and companies we believe in, who give more than they take, whether that’s in the way of charitable giving, happiness or health.- Win with integrity and put people over profit in a world that often forgets how to do those things.- Refuse to waiver on doing what is best for our clients, even if it means less upside for us.- Only do what we can do well, providing strategic AB testing and personalization services, and partnering with others when we veer outside the realm of our core competencies.- Be happy. As they say, life is too short to be anything else.If our philosophy resonates, please give me a shout at brian@surefoot.me

As employee #1, I helped grow the company to $3.5MM in annual recurring revenue and wore many hats, handling everything from client management to data analysis, QA and process implementation for clients like Facebook, 99designs, Trulia, General Assembly, Weight Watchers and more. As the company grew from two people to 25, I was promoted to Director of Operations, where I led various initiatives, including implementation of back-end systems and automation that facilitated internal efficiency and client success.

This was the second company I co-founded, which I spun out of a 3-day startup event, even winning a MSN influential new business contest. True story. I’m still surprised the domain name was available. We offered an affordable copywriting solution to help businesses craft crisp, actionable and compelling messages before publishing to their audiences. As co-founder, I led all internal operations and marketing and managed a community of freelance marketers.

Directed technology, online and traditional marketing, and finance.

This was my first foray into the world of business ownership, an online luxury watch repair business. If you had a broken Rolex, Tag Heuer or Breitling, I had a fix for it.• directed all matters of finance, marketing, and daily operations • handled all customer service inquiries, ensuring timely responses (see what I did there?) • bootstrapped company and reached profitability and positive cash flow within 5 months of launch

In this role, I found diamonds in the rough (literally and figuratively), as I was responsible for directing the buying team, small diamond buying and jewelry appraising. This is where I got my first taste of the World Wide Web (as it was referred to then), as I managed our company websites and the Inventory Management System. • responsible for planned merchandise spend of $6MM annually• directed outsourced marketing activities with ad agency• designed and implemented a system to control purchasing budgets • designed and implemented a website for sale of slow moving inventory, which led to increased profitability and faster turn• designed and implemented a purchasing process to increase inventory turn; turn exceeded industry average by 186%• earned Graduate Gemology degree from the G.I.A.