Brian Shawn Email & Phone Number

Plano, TX, US

Dallas/Fort Worth Area

• Regional Delivery Manager / Deputy Regional Delivery Manager for North Region State & Local Healthcare Accounts
• Led an organization of 300 employees which included leaders, project managers, developers, and business analysts.
• Responsible for Financial Management across multiple organizations – totaling 1,050 employees with $102M in annual expense and $110M in annual relief.
• Led numerous staffing expense improvement initiatives focused on labor pyramid actions and movement of staff to lower cost regional delivery centers.
• Troubled Account Assistance – traveled to account and coordinated HPE response to a client initiated Performance Audit (the first step to cancelling contract). Actions included client interviews, team member.
• Mentor to Application Services Executives and first line managers.

Dallas/Fort Worth Area

• Capability/Practice Lead for Commercial Healthcare Claims and Membership Systems.
• Responsible and accountable for Financial Management for the Commercial Healthcare organization --- over $41M in both annual Relief and Expense --- responsibilities included Forecasting, monitoring financial.
• Provided training and created templates and processes for Commercial Organizational Leaders to document any staff or organizational changes which could impact financials.
• Developed Profitability per Person Analysis which included Per Person Analysis of Expense and Revenue, and Analysis of Compensation Percent thru Salary Range and Analysis of Job Family Pyramid Distribution. This.
• Staffing / Resourcing - Achieved 100% “Bench Avoidance” and secured new positions for numerous resources during significant downsizing at three major client accounts. Supported resourcing of key new business and.
• Developed and obtained approval for an Off-Cycle Raise Plan for resources at risk to aggressive competitor hiring.

Des Moines, Iowa Area

• Managed HP's Applications business and systems on location with healthcare client.
• Responsible for Applications Delivery leading 200 employees supporting healthcare client.
• Very strong relationship with client CIO during challenging times including two lengthy but successful negotiations for contract extensions during multiple Account Executive changes.
• Leadership - major improvement in employee retention, initiated a significant off-cycle salary increases for a large percentage of the account team, re-established account credibility with client resolving previous.
• Production Support Stability - improved system stability which generated the positive response from the CIO “I sleep fine at night because of EDS.”Financial Performance Improvements - realized significant revenue.
• Best Shore - increased used of Rio Best Shore resources and then later initiated a migration of Best Shore location from Rio to Pune, India to generate additional cost savings.

Dallas/Fort Worth Area

Responsible for the people care and administrative management for 20 direct reports and 400 total employees supporting 25 accounts across multiple industries. Also responsible for all aspects of financial management and reporting for larger leveraged support center of 950 employees.

Dallas/Fort Worth Area

Led teams of project managers, developers, analysts, and supervisors supporting numerous healthcare clients. Achieved significant and measurable improvements in Employee Satisfaction results and in client Service Level metrics.

Dallas/Fort Worth Area

System Engineer Supervisor for multiple applications areas of EDS' Real Time Membership System (RTMS). Was one of the leaders throughout the first production implementation of RTMS.

Dallas/Fort Worth Area

Designed, Coded, Tested, and Implemented online and batch programs to support healthcare membership systems. Led and instructed several EDS orientation classes providing necessary background, information, and training for new EDS employees. Traveled to Detroit to be onsite with client for integrated system testing.