Brian Shen Email & Phone Number

Vancouver, BC, CA

Surrey, British Columbia, Canada

• Conducted the flow of patients in a fast-paced environment and scheduled patients for their varying needs resulting in a seamless continuation of patient movement through the office
• Pretested patients using a vast variety of modern medical equipment to prepare crucial patient data for the doctors
• Managed accounts receivable and accounts payable regarding services, insurance, eye care products, and eyewear to maintain organized records of cash flow and mitigate financial loss
• Performed specialized dry eye treatments for patients using radio frequency and intense pulse light technology drastically improving patients’ comfort, eyesight, and quality of life
• Trained new staff on pretesting, dry eye treatment, and administrative procedures to ensure excellent patient care, teamwork, and efficiency of workflow
• Maintained relationships through in-person, phone, and email interactions for patient retention and first-rate care

Burnaby, British Columbia, Canada

• Re-wrote and migrated all existing IT scripts and tools onto new servers
• Deployed Windows 10 OS on all 100+ Fortius computers
• Assisted in managing the Windows and Linux servers

• Updated the association website by using a combination of HTML and CSS
• Improved the website to have a responsive web design

Toronto, Ontario, Canada

• Planned and ran events of up to 250 participants with a team of 17 others
• Resolved unforeseen issues that were presented during the events in a rapid manner

Toronto, Ontario, Canada

• Acquired sponsorships of $100-$700 value each from local businesses to help fund events
• Maintained contact and relationships with over 35 sponsors